Intact Insurance Auto Insurance Reviews

My son was T-boned at an intersection when he had a green turning arrow that turned yellow on his way through the intersection. The Third Party claimed she had a green light and two vehicles went through the intersection before she entered. Vehicles could have gone through the intersection from my sons side where he had a left turning arrow and the through traffic had a full green to proceed straight, however, on the Third Party side of the intersection all lights were RED!!! The car in front of the Third Party turned onto the ramp before the intersection and did not proceed through the intersection. The Third Party and witness were sitting privately together in the witness vehicle before the RCMP took the witness statement and this was confirmed by Intact. The witness stated that the Third Party had a full green light HOWEVER Intact sent me an email stating the witness stated to Intact "he looked at the traffic light AFTER he heard the accident noise and realized what happened in front of him". My sons statement to the RCMP was he had a green arrow that turned yellow on his way through the intersection, therefore by the time the accident happened and the witness realizing what just happened in front of him and looked at the light after, enough time had passed for the light to turn green on the Third Party side. The witness couldn't confirm the Third Party statement about two vehicles going through the intersection before her. Intact confirming the witness look at the light after the accident and the witness couldn't confirm the Third Party statement about the two vehicles and Intact didn't even ask questions to the Third Party about where the two vehicles were which she was talking about, Intact knowing the car in front of the Third Party turned onto the ramp before the intersection. Even with this evidence and more not explained here, Intact found my son fully responsible for the accident.

They approved my windshield claim four months ago and all of a sudden called me up and left a message saying they decided they won't be paying for it. It turns out that the adjuster that approved the claim made a mistake and it shouldn't have been approved in the first place. That's not my problem, Intact. It's yours. Meanwhile, the company that completed the APPROVED claim has been out the almost $500 for four months. And now, conveniently, the request I made to speak to a supervisor never got passed on. So I call back 48-hours later and now they are all "in a meeting". Not enjoying getting the run-around. I want this resolved.

I will comment in my experience and you will judge by yourself. I have this app since November 2017. Problems started right away because the app was picking and choosing the trips that it wanted to judge. I complain and nothing good came out of it. And that has been an ongoing issue, never fixed. The worst happened this week. I went to VOLUNTEER for an Association in one casino in Calgary. When I came back, late at night, the app took 10% OFF my discount because I drove during a "dangerous" time of the day (from 12 AM to 4 AM) and I shouldn't!!! Are they saying that we shouldn't volunteer anymore, at that time? It said that I should be extra cautious. The average speed on my route was 69 km/h, and I was driven on Deerfoot and Stoney Trail most of the time. Do I need to be more cautious than that? Did the app praise me because of my cautious driving?There wasn't ANYBODY OR ANYTHING surrounding my car. Did the app notice? They said that I needed to rest before this trip. I had rested the entire afternoon before I went volunteering as the volunteering occurred from 6:45 PM to 3:15 AM. Did the app know that? How is it possible that they judge you just because of TIME OF THE DAY?? Then, when you try to contact them, they just come with "workbook" messages that do not address your situation at all. If you insist, they send you to your insurance broker and, voilá!! Here is the barrier that they want to put up between you and them, so you lose your power!! People are just unprepared to handle the situations and they should be ashamed of calling themselves customer services. Also, I had driven so far 452 km. Out of this 452 km only 13,6 km where during the "bad hours". Still, they took off 10%, which is completely out of proportion, do your math! Furthermore, they pick the trips they want to judge. How do I know that? Well, they had used the return from the casino, but there is no mention of the trips towards the casino!!! Also, I had driven more than 2,000 km since November 2017, but only 452 were marked down. Buyers, be aware!! These are a scheme. Don't fall for it. I have to stay on, otherwise, they won't give me back my discount! And they won't give back the 10% off because, according to them, I have to work for it! For something that they shouldn't have taken in the first place!! My recommendation is: Don't be fooled and do not get into this trap.