Intact Insurance Auto Insurance Reviews

Brant H. was my broker. Rude, obnoxious, arrogant. Would not give me a straight up cost for my premium. When I got the copy of my premium in the mail, it was nothing close to what he told me by email. Nevermind the hassle of asking him to call me when he is available, he will go and tell you that he is "busy assisting others with claims, too busy, please email with your concern". Everyone in his office is just as useless. He always tells me to go talk to his assistants for help, so when I go ask them a question, I get referred back to Brant, they can’t ever give you a straight answer. Constant flip-flopping of questions being juggled around, prices never accurate. They really need to get their act together. Insurance companies are supposed to get you the lowest possible rate. Why is it that I could always go get a quote from another insurance company, and its ALWAYS lower than Intact? If you enjoy being ripped off and treated like crap, please go with Intact. Other than that, I am switching to TD, because my premium went down $2500 just from switching. What a relief. So happy I’m done with Intact. Worst Insurance Company with the WORST Insurance Brokers on the planet. :)

After being paid out $3,000 on my accident Intact without my knowledge registered a $14,000 "encumbrance" against the title of my vehicle , making the $28,000 car worth $6,000 on the open market. It was unsalable to the private buyer and unwanted by dealers as a trade-in. Intact failed to disclose the registration on title and until attempting to trade the vehicle I had no knowledge of their actions. While investigating my concerns it was brought to my attention that Intact Insurance had purchased Broker-link Brokerage in Dundas and for numerous years "neglected" to inform me that they in fact had never ever shopped my insurance needs to other companies for the best prices. For many years Intact and Broker Link overcharged me for auto insurance based on what many other people with my good driving record were paying elsewhere. Intact failed to fully disclose and broke many integrity rules. The Insurance industry Ombudsmen has been notified for investigation. For over 30 years I was a loyal customer only to find out that I was being very poorly treated and represented.

I was ran over in a crosswalk by a guy who uses intact insurance. I also am insured by them. I was hurt really badly, driver admitted hitting me in crosswalk he was charged under motor vehicle act, tried in court and convicted. After accident my wife suggested getting legal counsel as she felt I would get run around.

Lawyer started claim on my behalf. Had conference with adjuster told I would be given section b benefits for medical/ lost wages. Great atleast things would get taken care of. Boy was I wrong. First thing I get sent to a physio company, I was promised by intact they would pay. Here I am in physio with a head full of pain killers been there 12 sessions. Next thing I know I'm being told my physio wasn't being paid I had to cover cost. I couldn't work had a 4 year old at home and only wife's income which was part time as she was in college. I have lawyer call and get told by intact just to pay as the paperwork was being processed. They stated I would be renibursed but I couldn't afford to pay as them nasty little things called bills wait for no man. I had to quit as 175 per season x 12= 2100 dollars. Didn't intact use this against me saying I hadn't done enough to mitigate my injuries? You bet they did

Now I'm promised section b benefits of 80 present of my wages. After weeks of nothing I get told before section b begins I have to use my employment insurance illness benefits and once they lapse I'm covered. I found this weird the government had to pay out for a injury they were liable for. So the Sick benefits run out and still no section b coverage. Eleven months later and bills piling up I get a check Christmas Eve.

Section B payments were 140 per week or 560 per month no where near 80 percent of my wages.(welfare recipients made more per month) Then one month check is on time next it's late. At times it would be two months before I got a check other times it wouldn't come due to adjuster vacation or they forgot. Hard to live and pay bills when you never know if a check it coming.

Wife and I go to renew insurance as we also use intact. Premiums tripled so we inquire. States I have two claims one for a minor accident I aknowledge and another for a claim the same date I was run over. They used my policy to pay me section b even though I was walking across a street when hit. Hell of a time to correct this and is still on my record!

5 years later still no compensation heading to court as I'm not believed even though plenty of documented proof of injury and they never sent me to a dr to despite my claim. Been harassed by there private investigators constant at home and at work. They even stalked my wife's work. Never have I seen such a deplorable company. I laugh at the tv ads. They are not out to help just save money and gouge everyone in process. If you ever have a claim hire a lawyer expect to be harassed neglected and called a liar

They will screw you any way they can and can get away with it. Your truly a David vs Goliath.

This is my first review Ive ever written, that's how bad my experience is with Intact. I cancelled my second car's policy few months back, yet every month they kept charging me $979 for two vehicles, a Kia and an Audi, the first payment after the cancellation I had made bounced, because I figured it would be around half that stated amount ( I was always left in the dark as well about costs etc.,) So I received an letter after that one payment bounced stating I owed them a thousand something if I wanted to continue, basically the one months bill plus extra costs for the NSF payment. My one car is a new vehicle with financing, so I need the insurance coverage, my idiot broker told me to pay it and once it's paid he would resolve the issue and Id get refunded the difference. Well, I never heard back from either company, 3 weeks later they decided to take another $979 out of my account, then a week later they took $705 out. My payments were always due on the 29th of the month, these payments occurred back to back before that date, messing up my whole finances, it's quite a bit of money! So I flipped out on my broker, who told me that the $705 was for the Kia alone, I cancelled my policy right away before the following month and complained to the ombudsman emailed them called them and emailed them again, I havent heard anything back from anyone and its been over 2 weeks now, As it stands, if they were in fact charging me just over $700 for one car (which I have the same car insured for $330 now with a different company) then that would mean they were charging me $250ish for the 2008 Audi, if thats the case (sounds ridiculous by the way) then they owe me $250 for 3 months, plus my current month, $705, so over $1400, I have a feeling I will never see that money again....

I've been with Intact since I was 19 (so a few years) and everything is good, as long as you pay them their money each month. This past July I was in my first accident, and when I first called to make the claim, the first person I spoke to sounded very nice. Unfortunately I had to end that call and when I called back, a different adjuster answered. I already worked with her on a hail damage and she was very rude. Not only was the adjuster incompetent, I did not receive ANY information about what was happening with my vehicle. TWO MONTHS later, and I received a call from the local adjuster company stating my car was being written off and I should expect a call from my insurance adjuster the next business day. A month and a half later... I received a call from my rental car company stating that as of YESTERDAY my rental car was no longer being paid for by my insurance. I lost it. I called my adjuster every 5 minutes and left 3 voicemails as she wasn't answering, I sent 3 e-mails to her, only to find out she wasn't my adjuster anymore, that it was now handed off to a "total loss adjuster." Once I sent in a complaint I was finally able to speak with her supervisor and within 2 days my claim was FINALLY settled by the end of October. My accident was in July.

Before my accident, I had a "hail-damage" claim as well. That was a mess as well. First off, it didn't take until AFTER my accident was settled before she sent me a settlement claim for the hail. The cheque I was sent BOUNCED, and I had to wait patiently for the new cheque to come. I wasn't able to pay my rent, pay for food or even pay my car payments for my new car! My only saving grace was when I received a cheque from the car dealership I purchased my new vehicle from. My bank wouldn't unfreeze my account in time (I had to go THREE times for them to unfreeze my account, and all they had to do was uncheck a box in their computer). Needless to say my insurance payment didn't go through for the month, and i received a letter stating it would come out the 19th of November. When the 19th came around, my payment didn't come out. I waited for the next business day (Monday) to see if it would come out and it did not. I called my broker (Sharp Insurance, do not use as well) and I was on hold for about 11 minutes before I could speak with anyone. During the conversation I was put on hold for about 5 minutes at a time, 3 times. Turns out the reason my payment didn't go through was because I NEVER called to confirm. It was on the notice they sent me. Myself and my mom both read the notice front to back 3 times trying to find where it said I had to call them. Last January, my payment was a few dollars short, so it didn't go through. Someone phoned me within a few days and spoke to me about my payment and such. When I mentioned that to my broker, he rudely explained that it isn't up to Sharp or Intact to follow up. When I explained I worked for property management, and when people don't pay their rent, it is our job to follow up. When you want your money, you phone. Anyways, I ended up hanging up on the guy after he told me to make an online payment, which I did. Yesterday, I received through registered mail that they were cancelling my policy due to non-payment. This was about 5:30 in the evening and when I phoned my broker (who claims 24 customer service) do you think I was able to get through? No. Now today, I had to take an unpaid day off just to deal with this mess.

Phenomenal. I live in Alberta and have had the same terrible experience with the Intact adjuster. She was working from another province, put the onus entirely on me to collect police and other documents (the RCMP said "Your insurance well knows that they are the ones who should be gathering this information"), told me (5 months after the accident) that the claim was delayed because I had failed to get the MV accident report to her (it was in Intact's posession within 48 hrs of the accident). Appealed to her supervisor. Sending emails multiple times over multiple weeks just to get a single reply.
It is clear that many of us here have experienced negligence and breach of contract with Intact - with regard to appropriate service provision.
Is anybody interestested in getting together so that we can get legal counsel and examine the idea of launching a class-action suit against Intact on this basis?
If so, please say so here, and I will set up an email and meeting.

Adjuster is awful! Not Helpful At All!!!
1, Absolutely None of my calls got answered.
2, Absolutely None of my voice mails got replied. Never call me back.
3, Some Emails are answered (3 out of 5) with A DELAY of 3 DAYS.
4, Did not do anything to investigate my case or contact the other driver's insurance company. Asked me to contact police and get report myself. Reluctant to do anything until I push her several times.
5, Car inspection at dealer is not covered. Police report is not covered.
6, Not patient AT ALL!
7, Never keep me updated. Oh yeah, cuz there are nothing to update. She did absolutely Nothing!

AWFULLLL! STAY AWAY FROM INTACT!

Oh where to begin. I have NEVER written a bad review for any company in my life but this had to be done. I'm not actually with Intact but I was in a horrible road rage accident will driving in the passenger seat with my boyfriend. The man hit us so hard and it resulted in one hell of a painful injury for me. I know that my boyfriend had a whole set of problems with the accident claim but I was dealing with the injury department. My accident was 6 months ago and I have been contacted by 4 different people (via email, they won't call me) about my injury, each time asking me to begin again to describe what happened. I still have not heard back from each of these 4 a second time. My boyfriend can't get his car fixed and I can't get treatment because I've maxed extended health care benefits. Same goes with my boyfriends accident claim. I won't bore you with more details but please reconsider this insurance company before you are in a nasty accident. Like I said, writing a bad review is a totally first for me, so this has taken a lot. I am also personally with TD who has been absolutely amazing.

This company is NOT there for you when you need them. I was in an MVA, another car ran a stop sign and hit me and totalled my vehicle. I am have major surgery to my spine (ACDF c6-c7) and even though they were provided with more than sufficient medical reports and diagnostics, they still insisted I see their "doctors". I agreed, as I have nothing to hide. All I was trying to get was wage replacement while I recover from the surgery and they have denied me because their "neurologist" says I have carpel tunnel. A neurosurgeon would not be opening me up and doing major surgery on me for nothing (he has nothing to gain) especially when carpel tunnel was ruled out with nerve conduction studies. I am a hard working mother of 3 children, I am a nurse and I may be looking at losing my home..thanks to this criminal organization. Do not use this company!! They only want your money and will not help you when you really need it. My advice after my experience with this organization is if you have an accident, lawyer up immediately!!!

I was about to renew my auto/home insurance when I noticed I had an At fault claim in my record in an incident when a red light runner broad sided me 10/01/13. I inquired about this knowing that I was not at fault and the person I spoke to said that my insurance covered half the damages because there were no documented witnesses. I was not notified by this insurance company that my insurance policy had to shoulder half of the damages. When I requested to have the "At fault claim" rectified they said I had to go to small claims court. I felt like I was gypped. I just don't have the resources to go to small claims court. All I can say for now is do you read your policy before you renew.