Intact Insurance Auto Insurance Reviews

Car insurance is to give you peace of mind knowing that you will be taken care of if the need arises. It was the exact opposite when our vehicle was stolen from our driveway 3 months ago. We have e-mailed, called and provided all the information we could to help with the settlement. In return, we have been ignored and even made to feel like we are the criminal. When they do respond it's only to say they are working and we were told at one point there was a possibility we would not receive any compensation. We've called the support line to see if anyone else could help but was told only the person assigned to the case could deal with us. We were told the caseworker was sick or on vacation but never available. We were so happy when we received a phone call that the vehicle was found in December as part of a huge criminal investigation. The police reports were sent in immediately but again no further action. It's a month later and we are already out thousands of dollars and still no end. We have been making payments for 3 months on a vehicle that we don't have, the rental car coverage has expired so we now are paying out of pocket so we can at least we can get to work. What I would like to know is how it is possible that companies like this are allowed to take advantage of people with no consequences. Something needs to be done about this, every review I've read is similar, this a criminal.

I have been receiving letters about a false claim, and I have been trying to contact them about this only to get ignored every single day, I call many times. I have sent emails, left voicemails, as this issue seems to be time-sensitive according to the letter. For some reason, I am told I can only deal with this through a specific agent that sent the letter, and they are just not responding to anything! They are purposely ignoring me so that my rates automatically go up over this claim. Do they get some kind of commission for this? I don't know. This claim doesn't actually exist though!!! Absolutely ridiculous, completely untrustworthy. Do yourselves a favour and PLEASE go elsewhere.

I called them 10 time to reenroll me for my drive discount program but I got no respond

The worst and unprofessional insurance. Not helpful at all. Not only they charge huge money but also never help and care about customers. Had to call them 4 times to solve my issue where I was charged $659 extra but never helped me at the end they connected to irrelevant departments where they said you called wrong department and I had to repeat to calls. Finally gave up calling and wasting time. Please never recommended there are thousands of insurances with excellent customer service and care. Never consider this one!

WORST company I've ever had to deal with. The mistakes and excuses given are like nothing I've ever heard before. After a week of waiting for their adjustor which was pointless because the estimate wasn't even accurate. I was told my car was at the body shop and getting fixed and I would get a call when it is ready. 10 days later I get a call thinking my car should be ready, only to learn its a loss, they won't fix it, return the rental in 1 business day. Their adjustor missed stuff because he didn't put the car on a hoist because "the battery was dead". For 10 days I thought my car was being fixed so I took no action to look into other options, I was informed no one contacted me because there was a "clerical error, and my claims representative was sick and in training a few days". Had to argue to have the rental longer as I was blindsided due to their mistakes, extending the rental should have just been offered at the very least! I was offered money for my car that couldn't get me something equivalent as the kms were low and the car was in great condition. So the day I found out this news I left work to get a second opinion on the damage of my car to find out the company towed it an hour away the same day they called me to give me the news but didn't inform me or even mention the car would be moved. The excuse this time was "that was a mistake". Its never-ending difficulties and they do nothing to accommodate, just give excuses and make the client suffer for it.

These guys are a Gong Show, they gave me a runaround, had to go through several adjustors, and appraisers, they don't seem to know what they were doing, making assumptions without any mechanical background or knowledge. Hard to get hold of anyone, took forever to return my calls. ...not worth it.

I was with intact for only a year. They are the first company I've been with and they provided me with the lowest rate at that time. I was in a not at fault accident about 2 months ago and when I contacted intact and mentioned that the other insurers policy was American they did not lift even a finger to try and help me. They eventually assigned me an adjuster who I contacted and left messages for 5+ times and they failed to call me back every time. It took me almost 3 months to get everything settled ON MY OWN with the other insurers company because Intact wouldn't even bat an eye to help. Once I got my new car they told me how much it was going to be monthly and I was okay with it but once I got my papers, it was $60 higher than what they told me over the phone and when I called they said the person just must have told me the wrong amount. THEN I recently received my renewal and they upped my insurance to $500 a month, almost DOUBLE what I was paying before. When I contacted them they told me they couldn't budge on that price. I had one minor speeding ticket that was 15 over in a 100 that was paid the same day and they said that's why it went up so drastically and because they raised their insurance prices, when yet everyone I talked to who had a minor speeding ticket only put a very small ding in their insurance if anything at all. I would definitely NOT recommend this company to anyone.

My truck was stolen, no one ever came to see me like they post will happen within 24 hrs. Had to find my own rental cause they couldn't get me one. Had to fight to get reimbursed for the rental, even though they gave me a rate and everything, that I didn't exceed. It took over a year to finally get my vehicle repaired back to normal. Had to fight tooth and nail with them non-stop. Came to the point where I had to almost get a lawyer. They should have wrote the vehicle off, it was brand new, I didn't even have 100 kms on it yet. But they wanted to give me $17,000.00 - that's less than what I just bought it for. Of course I refused, so they fixed it and paid over $2000.00 for what I bought it for to repair it. Makes you wonder why we have to pay for insurance when they can get away with things like this and yet we have to have it and pay for insurance... Why???

NEVER EVER trust them and insure with them!
My car was crashed in a rear-ended collision in October 20, 2016. Intact considered it as a complete loss. But, the only damage was - the trunk does not lock. They contacted me last Friday, December 16, 2016 and said, that my car is written off and they are going to report it in Alberta Transportation; so, I can not drive my car of the roads legally after December 23, 2016. Which means, my child and I have no car in Christmas!!! I asked David M. numerous times to extend that period of time that I can find a replacement. I asked him about a mercy, I said its Christmas. He said he NO ITS YOUR PROBLEMS. So, I was offered a cheque with a very little money that I can definitely can replace my infiniti. Well, having no choice I agreed to take a cheque. He said, that I will get on Monday. But, i did NOT get a check on Monday case it was not ready. I got on Tuesday at 4 pm. I went to the bank and asked to cash that cheque. The Manager from the TD branch with is on 3d st 751 av sw declined it because this cheque might be a fake one. I said that I have all documents from INTACT to prove it and explained the situation briefly. They did not trust me. So, i can get money in December 27. And I have no car from December 24. I cried.
Also, when I came there to insure my car, they gave me a good price and I signed documents. However, one months later they increased my monthly payments by $30 without letting me know. I contacted the office and they said, they found a speed ticked from 1.5 ago. However, I TOLD to the broker that i HAD one ticket in 11 years in 2015 and he said that the price is considering this ticket.

INTACT left my child and me with no car for Christmas! They are not humans!

Terrible company! Do not trust them.

Living in Newfoundland Canada we now have taxed insurance. Intact Insurance was charging close to $3000 for full coverage for the year so I found a better deal at one of their competitors. I spoke with them on the phone letting them know I was cancelling and was told that I would have to sign something in order to cancel to which I replied "Okay, I'll make my way down there when I can." Nothing else was said. I have now received a "legal notice" in the mail saying I owe them $279 for non payment up until October 4th. They're charging me, and letting me know they're cancelling my policy, for not paying on a policy I've already told them I was cancelling.

Stay away from this company, unless you intend to never leave them, otherwise they'll find a way to charge every single penny they can.