Intact Insurance Auto Insurance Reviews

Our Son (17 at the time) had a collision with a person who turned left in front of him. So in most if not all provinces in Canada, that person who turns left is an automatic at fault, especially so when our son's light was proven to be green!
The short of it, we had to fight a ticket by a CPS officer who profiled our son (he had a loud SRT-4), and just had that withdrawn in Alberta court.

Now Intact wants the courts documents for proof (makes sense to me) ,but they want to assign 50/50 blame vs the person who turned left in front him being 100% at fault!

They don't listen, nor do they return calls emails go unanswered and unless you get very verbal and nasty with them (As I have now been doing) they will only respond to that type of action. Really quite sad how they seem to work outside of what the law says is or isn't.

Intact also increased our sons insurance 52% due to this accident EVEN with the charge being withdrawn, even with the evidence that proves beyond any doubt that our son was in the right, and they say it's charged but not convicted! The rate will drop only by 25% when they receive the documents from the courts.

Now many insurance companies allow your annual premium to be split up over the 12-month period, as does Intact, but they charge our son $110.00 annually for late payments that they agree to! They also charge him $20.00 each time they send out documents that were NEVER requested, all these smaller non-disclosed fees, added up equal other higher rate companies so do your homework, as these a**holes are about adding fees upon fee.

So my advice, they offer cheap rates, but don't go with them, HORRIBLE, HORRIBLE delivery, business model brokers are never in the office (yes, this is not intacts problem but it's a sign)

Lesson learned, we are switching over to a new company, even paying marginally higher rates (10% higher than what we started to pay with Intact in the beginning).

After being paid out $3,000 on my accident Intact without my knowledge registered a $14,000 "encumbrance" against the title of my vehicle , making the $28,000 car worth $6,000 on the open market. It was unsalable to the private buyer and unwanted by dealers as a trade-in. Intact failed to disclose the registration on title and until attempting to trade the vehicle I had no knowledge of their actions. While investigating my concerns it was brought to my attention that Intact Insurance had purchased Broker-link Brokerage in Dundas and for numerous years "neglected" to inform me that they in fact had never ever shopped my insurance needs to other companies for the best prices. For many years Intact and Broker Link overcharged me for auto insurance based on what many other people with my good driving record were paying elsewhere. Intact failed to fully disclose and broke many integrity rules. The Insurance industry Ombudsmen has been notified for investigation. For over 30 years I was a loyal customer only to find out that I was being very poorly treated and represented.

I had a terrible experience, I had 2 cars; First I was paying$420, all of a sudden they raised for $501 next month and then again they raised $550, I have no idea how much they will go up up. It is only few more months, I am not ever every getting the insurance and any from it. Too bad, I would not recommend to anyone because of the terrible experience

Shiuld be -5 stars...Do not get insurance with them. i was with them for years. they are very good at taking money from your account. even when they shouldnt. and they wont give it back. they keep it as credit for you. if something happens they will not call you back. so forget being treated like a valued customer. it doesnt matter how many messages you leave with them. they drag their feet. they dont keep you informed and they flat out dont care. I WILL NEVER DEAL WITH THEM AGAIN. I suggest you dont as well.

This is my first review Ive ever written, that's how bad my experience is with Intact. I cancelled my second car's policy few months back, yet every month they kept charging me $979 for two vehicles, a Kia and an Audi, the first payment after the cancellation I had made bounced, because I figured it would be around half that stated amount ( I was always left in the dark as well about costs etc.,) So I received an letter after that one payment bounced stating I owed them a thousand something if I wanted to continue, basically the one months bill plus extra costs for the NSF payment. My one car is a new vehicle with financing, so I need the insurance coverage, my idiot broker told me to pay it and once it's paid he would resolve the issue and Id get refunded the difference. Well, I never heard back from either company, 3 weeks later they decided to take another $979 out of my account, then a week later they took $705 out. My payments were always due on the 29th of the month, these payments occurred back to back before that date, messing up my whole finances, it's quite a bit of money! So I flipped out on my broker, who told me that the $705 was for the Kia alone, I cancelled my policy right away before the following month and complained to the ombudsman emailed them called them and emailed them again, I havent heard anything back from anyone and its been over 2 weeks now, As it stands, if they were in fact charging me just over $700 for one car (which I have the same car insured for $330 now with a different company) then that would mean they were charging me $250ish for the 2008 Audi, if thats the case (sounds ridiculous by the way) then they owe me $250 for 3 months, plus my current month, $705, so over $1400, I have a feeling I will never see that money again....

Intact is the WORST insurance company I have EVER had the displeasure of dealing with. The customer service is horrible, it takes forever to get a reply via email and/or phone. I had bought a new car and switched over to Intact because it was cheaper, I got my monthly statement in the mail soon after I had agreed to switch and it was $60 MORE then they quoted me, and then. Guess what, not even a week later I get another $50 charge added to my statement monthly. I have NEVER even had a ticket, never filed a claim with any company they had ZERO reason to jump my insurance like that with NO notice what-so-ever. (theirs an example of the horrendous customer service) So of course by this point I am fed up, I cancel my insurance police with them and after not being with them for even 2 whole weeks, I get a $150 charge for canceling, AND I had to pay for the whole month. This company is HORRRRRRIBLE. Save yourself the headache and go with someone else.

A few years ago I moved and changed my address with Intact with no apparent problems. I received my new bill at my new address so everything seemed fine. Apparently one of my payment did not go through (I thought it had and didn't notice the non-payment). I received no notice from the company that they had not received payment until one day when my former roommates convinced the post office to let them pick up a registered letter meant for me. The letter was a final notice (I had not received a first notice) and that my insurance would be cancelled two days after I received the letter. Apparently, one department had not changed my address and they did not offer any apologies or do anything to restore a relationship with me. This year, I knew that my insurance should be due soon and I had not received a bill. I made a partial payment to time me over until I got the bill (I figured it was lost in the mail). My agent called me to say that I had made a payment on a closed account and that I had not had car insurance for over a year! After some investigation it turned out to be a superficial user error on Intact's end was assured that I had been insured on paper, just not on the computer system. They proceeded to send me 6 "bills" within 5 days that appeared to have random, arbitrary numbers with no explanation that contradicted each other. Every time I asked for a bill with proper documentation I got a "bill" with different numbers. Finally, I received a "final notice" and I still did not know what I was paying, but I need car insurance so I paid. I suspect they buried service charges for a payment plan when I would not have done a payment plan if I had received a proper bill in the first place. I am now shopping for a new insurance company. apart from these stories I have always made my payments early and only had one claim which was a hit and run on my car.

Terrible to deal with. My "representative" barely spoke english and they tried to short me significantly on my claim, even though my policy said otherwise. Look elsewhere for insurance, I did and I saved 50%

Initial poor information resulted in placing a claim that would not have been placed otherwise resulting in a large insurance hike, far greater than the claim itself. Would not accept responsibility for mistake or correct it.

I had a accident on Nov 17/2014 and my car was deemed a total loss by December 2014. Intact provided a for 58 days before making me an offer, I made a counter offer on the day they took back the rental. Today is Feb 19/2015 and they still have not come back with a number. I have been left with no car and no settlement for 6 weeks. Why are our insurance premiums so hi with service like this??? If I could rate intact a zero I would!