Intact Insurance Auto Insurance Reviews

Had a commercial insurance policy with Intact and had a small claim. The service was OK and the repair was done which I paid for. Intact then quadrupled my monthly rate. It was pretty outrageous so I'm currently hunting for another insurance company.

They will recommend a body shop they do business with and do a lousy job. You should stay away, I will not renew my insurance with this company.

I have an accident 06-2017 when my car was parked. I was sent to Intact body shop and got a bad repair on top (09-2019). It is not repaired and my car is destroyed. Now they want to repair without an estimate. But in the end, we will meet in court!

On June 13 my Toyota van was rear-ended while I was stopped at a red light. My Intact experience began with their representative over valuing my vehicle by sending me ads from out of town dealers showing asking prices when I sent sale prices to him from my local Toyota dealer he refused to budge on the decision to deem it a right off. The body shop that I was sent to had my van for 74 days when they called and said it was finished. Upon inspection I noticed several defects and refused to take it back, a few days later the shop called again, upon the second inspection I noticed there was a small dent in the rear door which had been replaced. I demanded they replace the door with a defect-free one, the insurance company refused with their adjuster actually saying "if we fixed cars the way our customers wanted we couldn't keep the cost down" and "sometimes we use dented parts" also a dent that occurred during the accident was fixed with body filler against my request for a proper repair. The third inspection, bumper skin was not fastened around the wheel wells and underneath and a 1/2" misalignment of the rear door was noticed midway up the driver side rear panel. I believe the body was knocked out of alignment in the collision. The adjuster said they could fix it by replacing one of the rear hinges. The hinge is not damaged. Nobody from Intact wanted to listen to my opinion or hear my complaints. Now they are saying they will just carry on with the repairs and if I am unhappy in the end I will have to get an appraisal from someone else and will have to sue Intact. 1 1/2 years ago the MOT in Ontario charged me tax on a vehicle valued at $18000, so far the Intact has spent $14300 on repairs with more to come, my rental car so far has cost Intact over $6000. Over $20000 spent so far with no regard for customer satisfaction. I don't know how this company is still in business. They hurt me far worse than the guy who hit me.

Save yourself a lot of grief and read these reviews and take them seriously. Avoid Intact Insurance, they are awful! I was in a car accident a month ago, was 100% not at fault and Intact has yet to even appraise my vehicle for damages and is still sitting at the towing company. I haven’t been able to work since the day of the accident and they have yet to pay out a single penny for lost wages like they said they will. The lack of communication is unbelievably terrible and every time I call them I get someone new and told an entirely different story about why it is taking so long to process my claim.

Was in an accident, sent my vehicle to Intact’s preferred shop. This experience has been atrocious! My car sat for a week untouched, my estimate sat for another week untouched. The third week has passed, repairs have not even been started. Have complained to numerous people at Intact, all they do is offer apologies and NEVER return phone calls. You are way better off else where! You will regret it if you ever have to rely on them.

I recently had an accident where I was rear-ended. I contacted my broker and Intact to go through the procedure to start a claim. I was not at fault but they treated me as such. My broker did not defend me. They never called me, or the collision place to provide an update. When they (adjusters) finally gave me an offer, after confirming my car was a total loss, they provided an offer that was less than the car's worth... They acted like they were doing me a favour with the offer they provided. They will act like they care until you actually need them too.

I had someone hit my and run my vehicle in a parking lot. There was minor damage to the front bumper and driver's side head light. It has been 3 weeks now and this company and the repair shop are dragging their feet with the whole process. They have terrible customer service where no one follows up to update you on the situation and the adjusters are a joke. After the file your claim they won't even answer your calls or messages. Stay clear of Intact. A company with 8.7billion in revenue can't be bothered to do their jobs properly.