Intact Insurance Auto Insurance Reviews

I am with a different insurance company and someone with Intact Insurance hit my parked not moved for the whole day truck! And guess what - my fuel tank is whistling my transmission is squealing and leaking fluids like crazy. All they are covering is my dents nothing more! The car that hit me was totalled off and they say it is only the dents that matter complete scam company I suggest. Everyone who has this company cancel cause I promise you if you get in an accident and you with them that they will only cover your dents that it!

Insurance claim on an 8-month-old vehicle. They are trying to force me to use "preferred shop" so they can use aftermarket and/or used parts. I told them I wanted it repaired at the jeep dealer and they would only approve 1/2 the estimated amount now after several phone calls and emails they still have not replied to me or my broker. I already have a call into my previous insurance company who was only slightly more. God forbid it had been a serious claim.

WORST company I've ever had to deal with. The mistakes and excuses given are like nothing I've ever heard before. After a week of waiting for their adjustor which was pointless because the estimate wasn't even accurate. I was told my car was at the body shop and getting fixed and I would get a call when it is ready. 10 days later I get a call thinking my car should be ready, only to learn its a loss, they won't fix it, return the rental in 1 business day. Their adjustor missed stuff because he didn't put the car on a hoist because "the battery was dead". For 10 days I thought my car was being fixed so I took no action to look into other options, I was informed no one contacted me because there was a "clerical error, and my claims representative was sick and in training a few days". Had to argue to have the rental longer as I was blindsided due to their mistakes, extending the rental should have just been offered at the very least! I was offered money for my car that couldn't get me something equivalent as the kms were low and the car was in great condition. So the day I found out this news I left work to get a second opinion on the damage of my car to find out the company towed it an hour away the same day they called me to give me the news but didn't inform me or even mention the car would be moved. The excuse this time was "that was a mistake". Its never-ending difficulties and they do nothing to accommodate, just give excuses and make the client suffer for it.

My car was towed by Lyons auto, Mississauga after an accident. They started repairing without getting my permission. Intact didn't help me to get my car out of there. Maybe their people were getting some special benefit from these crooks.

Had a commercial insurance policy with Intact and had a small claim. The service was OK and the repair was done which I paid for. Intact then quadrupled my monthly rate. It was pretty outrageous so I'm currently hunting for another insurance company.

They will recommend a body shop they do business with and do a lousy job. You should stay away, I will not renew my insurance with this company.

I have an accident 06-2017 when my car was parked. I was sent to Intact body shop and got a bad repair on top (09-2019). It is not repaired and my car is destroyed. Now they want to repair without an estimate. But in the end, we will meet in court!

On June 13 my Toyota van was rear-ended while I was stopped at a red light. My Intact experience began with their representative over valuing my vehicle by sending me ads from out of town dealers showing asking prices when I sent sale prices to him from my local Toyota dealer he refused to budge on the decision to deem it a right off. The body shop that I was sent to had my van for 74 days when they called and said it was finished. Upon inspection I noticed several defects and refused to take it back, a few days later the shop called again, upon the second inspection I noticed there was a small dent in the rear door which had been replaced. I demanded they replace the door with a defect-free one, the insurance company refused with their adjuster actually saying "if we fixed cars the way our customers wanted we couldn't keep the cost down" and "sometimes we use dented parts" also a dent that occurred during the accident was fixed with body filler against my request for a proper repair. The third inspection, bumper skin was not fastened around the wheel wells and underneath and a 1/2" misalignment of the rear door was noticed midway up the driver side rear panel. I believe the body was knocked out of alignment in the collision. The adjuster said they could fix it by replacing one of the rear hinges. The hinge is not damaged. Nobody from Intact wanted to listen to my opinion or hear my complaints. Now they are saying they will just carry on with the repairs and if I am unhappy in the end I will have to get an appraisal from someone else and will have to sue Intact. 1 1/2 years ago the MOT in Ontario charged me tax on a vehicle valued at $18000, so far the Intact has spent $14300 on repairs with more to come, my rental car so far has cost Intact over $6000. Over $20000 spent so far with no regard for customer satisfaction. I don't know how this company is still in business. They hurt me far worse than the guy who hit me.

Save yourself a lot of grief and read these reviews and take them seriously. Avoid Intact Insurance, they are awful! I was in a car accident a month ago, was 100% not at fault and Intact has yet to even appraise my vehicle for damages and is still sitting at the towing company. I haven’t been able to work since the day of the accident and they have yet to pay out a single penny for lost wages like they said they will. The lack of communication is unbelievably terrible and every time I call them I get someone new and told an entirely different story about why it is taking so long to process my claim.

Was in an accident, sent my vehicle to Intact’s preferred shop. This experience has been atrocious! My car sat for a week untouched, my estimate sat for another week untouched. The third week has passed, repairs have not even been started. Have complained to numerous people at Intact, all they do is offer apologies and NEVER return phone calls. You are way better off else where! You will regret it if you ever have to rely on them.