Intact Insurance Auto Insurance Reviews

I had auto insurance with these guys for 2 years. I finally got a chance to phone around for cheaper rates, I found an agency who gave me the same product for half the price. Intact called me to renew the policy and I told them I was going with someone else. One month later they went into my bank account and tried to withdraw money for the insurance. I called them and I got an NSF charge. I called them and they said the insurance was still in place, even after I told them I was with another company. I emailed them my new policy with details as requested by them. I put a stop payment against them and they are still trying to take money. I called emailed them half a dozen times! They keep calling demanding payment after all this. They charge way too much and it seems they now cost me more money to get away from these crooks.

They charge if you don't use their software! After 6 months they send me a $29 bill because I didn't use their software. Then I decided to cancel it and do not have any business with them. I paid $1259 for 12 months ahead currently still have 6+ months paid ahead. In case of cancellation, they offer me a... $7 refund. $7 refund for 6 months!!!

Stay away from Intact as far as you can. This company keeps charging my parents even they switched to another Insurance company about a half year ago. Called the broker a million times but still hasn't solved the problem yet, and the manager was inpatient and bounced my phone calls and emails like a bouncy ball. How can you treat your customer like this? I would never recommend this company to anyone.

I told them not to renew my car insurance with them 1 month before it expire..they told that's fine and a month later I check my bank account and they still taking it out a monthly payment so I call them and complain about it...you know what they told me I have to pay the cancellation fee...

Recently I am off work for medical reasons, I was trying to get my payments moved to the first as my long term insurance only paid once a month and I wanted to try have everything to come out on the first. It was such a hassle to move my withdrawal date as I had to give them a double payment. So I would have had to pay on 21st and the 1st. Everything got mixed up and they eventually said they were cancelling my policy. If that wasn't bad enough, they sent a letter to where I was financing my car that I had no insurance and well as the ministry of transportation. It ended up costing me over $600 to get my car back because of the tow charges and office cost. Etc. As for the ministry of transportation I will have to deal with that when I buy my sticker. Now I received a letter from intact saying I owe $409.06. Really not paying that!!!!
Also they were charging $343 month and now with the new company I am paying $277 so shop around there is cheaper insurance out there. You will also have more experience workers working for you.

This unethical money grabbing company will completely dismiss the needs of their customer and fully indulge in manipulating you in every way to pay unnecessary fees, go through an overly complex cancellation process, as well as mess up your payment information multiple times and claim it was your fault (even after reviewing recorded conversations). This company should be taken under because its only use is to piss off its customers and steal from them.

My car was broke down . I couldn't fix it anymore . I called them to cancel the policy. They said ok and sent me a letter with payment until end off policy (February 2016) because I stuck with 12 month agreement. . What different between robber and them. Do I need a lawyer?

Living in Newfoundland Canada we now have taxed insurance. Intact Insurance was charging close to $3000 for full coverage for the year so I found a better deal at one of their competitors. I spoke with them on the phone letting them know I was cancelling and was told that I would have to sign something in order to cancel to which I replied "Okay, I'll make my way down there when I can." Nothing else was said. I have now received a "legal notice" in the mail saying I owe them $279 for non payment up until October 4th. They're charging me, and letting me know they're cancelling my policy, for not paying on a policy I've already told them I was cancelling.

Stay away from this company, unless you intend to never leave them, otherwise they'll find a way to charge every single penny they can.

I requested my broker to cancel my policy with Intact and he ignored me plus ignored 2 follow up questions on the request to cancel. He sat back and did nothing so the policy renewed and I was charged $126 when the broker finally cancelled after the dead line. I sent Intact e-mail proof that I requested the cancellation of my policy well in advance of the renewal date. Once again I was ignored and Intact withdrew the money from my bank account. This fee of $126 should have been charged to the broker. Beware seniors and young people, Intact will rip you off because they think we are too stupid or too old which makes us easy targets. Linda McHugh, Toronto- East York.

Got tired of rising rates, and girlfriend and I both went with PC which has much lower rates. Girlfriend went in and signed some cancellation papers at the end of her agreement, I just let mine lapse, I don't sign cancellation papers with Safeway because I start buying milk at IGA. They stole 2 extra payments from her acc. she changed banks and they sent her a bill?? They have tried to steal money from me, but I don't make monthly payments. Do not let them have access to your bank account! Do not deal with them at all. This has got to be some American scam, someone's post said they take extra money as some kind down payment in case you end up owing them money in the future??? It is theft plain and simple, and I don't want to see these shady practices in Canada!