Intact Insurance Auto Insurance Reviews

Was the victim of a hit and run. Intact did absolutely nothing for me. I had a quote from my shop for $3K and they refused to look at it or ask for additional details. They wanted me to SCRAP the car even though it was completely roadworthy, it was just cosmetic body damage. Where will I get a replacement vehicle for $3500??? It was in great shape, repairs made and kept up to date. They refused to even enter into mediation, the Quebec Regulator (AMF) said they were rude and intransigent... only alternative now is to take them to court. I never should have switched (the previous insurer had upped the rate after a few years so I shopped around)... you get what you pay for, and with Intact you get nothing except horrendous service, rude people, and poorly worded letters that look like they used Google Translate. A completely unprofessional organization.

Intact has consumed my time in tricky ways.
I had an accident.
They played psychic games too much and finally, they denied everything.
I did not like my experience with them.
They also did not cancel my insurance after the accident till I sold the car totally.
Intact Insurance is cheap because it is a total scam system.
I am very sad to choose them because of their advertisements and the broker's wrong recommendation.
They are very rude and they know how to use psychic approaches to shut you down.
In fact, their system is like a toxic snake system and instead of helping you. They will hurt you much more than the accident.
Just avoid...

The worst customer experience for both a construction home policy and changing car insurance information
On two separate occasions and both were rude and extremely unprofessional.
I’m in the process of making a change as quickly as possible for better rates and superior professionalism.

Do not sign up with Intact. We had an accident out of province - the phones lines were crossed (calling the number on the back of the insurance card led to intact Quebec not Intact Ontario, leading to more confusion); waited over an hour in winter on side of the road to speak with someone; the person we dealt with was unfriendly and unhelpful; we ended up sourcing the solution to the car fix/replacement vehicle ourselves. The whole situation was stressful and Intact refused to pay for services deemed safe and necessary by more than one mechanic. Terrible service, terrible coverage. The last people you want to deal with when you’ve just had an accident. Leaving Intact as soon as I can - hoping to save others from this totally sub-par experience. **would have given zeros stars to this rating but it was not an option*

I had an accident, no fault of ours. Our vehicle was deemed a write-off, but notification was sent via email, not even a call. As we picked up our rental, we were told it would be noted that it could only be returned on a Friday (since the vehicle was being driven out of town). Well, they only gave us 48 hours from the Monday to return the vehicle. After multiple attempts to beg for an additional 2 days, they never responded. I also do not know where the vehicle should be returned. Had to call the rental agency myself to get the details. Nobody from Intact are returning my calls and email messages. They are not being considerate AT ALL for personal circumstances, when this accident is not even our fault. We have been clients for over 30 years, and they are treating us beyond poor. I cannot leave this company fast enough.

My mother passed away in November 2023 and her broker knew this and up until her death was never late for a payment. Her broker put her in collections after the fact with my phone number. Very wrong and inconsiderate. I had to wake up to defend my dead mother’s name today, and I’m still very much grieving, and this just made it worse.

Terrible at communicating with customers and handling my claim was a nightmare for us, from the adjuster to the fixing on my truck 3 months and still not finished repairs.

They tell you that they are going to collect the payment on a date and they collect it before and then they penalize you for not paying. Customer service is not responding. Please stay away from this company.

I just had minor scratch on my from bumper left which happened after contact a cycle rack on a parked car. So i thought i will check with my intact and they said i have to pay $500 from my pocket and the rest, they will take care of...
I dont know how they replaced the front bumper but the bill was more than $2000!!! For what? I was asked to pay $500 which i did but i think its a scam they are running to fool people... I could have replaced the bumper myself for less than $400... but intact made a bill of more than $2000 from which i had to pay $500...this is unacceptable and unethical. I AM LOOKING for other car insurance companies who may not fool me..

I was rear-ended. 100% the other guy's fault.
Intact customer for about 20 years.
I wanted to use a collision shop that I had used before and I was comfortable with. (And it is my legal right to use the shop of my choice)
Intact refused to deal with them at all.
They used an estimate from their own preferred shop that (apparently) wasn't planning on fixing everything, or fixing it properly.
In the end, Intact paid half of costs and I am out of pocket $4400.
Will never buy Intact insurance again.