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In trying to add a second vehicle to my policy I had to wait on hold for over twenty minutes then the person who answered put me on hold again until I hung up after another 15 minutes.
No local contact and obviously just a fortune 500 company with a massive call center. I'm done with you and going to a more local company!
Cancelled my policy on a car that is scrap and they charged me one extra month. So basically was paying insurance on a car that didn't exist anymore. Absolutely crooks. And yes when I paid I was always paying for the month ahead. So when I paid at the beginning of October I was paying for all of October. So to charge me for November is just theft and they should be disgusted as a company. Called and basically gave me the run around transferring me 4 separate times. Avoid this company at all costs. They're crooks.