Intact Insurance Auto Insurance Reviews

They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.

I had a very anxiety-inducing experience with this company:
First of all, they work with questionable, discriminatory and rude repair shops and they will protect them before you their clients. Their customer service will lie to you to protect each other. They will tell you they will call you back in 24 hours and it becomes 48 hours and all of a sudden it becomes a week, two weeks and you name it and all this time the one who works on your file will refuse to talk to you and the rest of the customer service just keep being a barrier not to reach him.
I complained to the broker who sold me this scam of insurance and all of a sudden they say they can not do anything about it.
After my accident, they kept calling me over and over and over to repeat the same story and keep reliving the experience... I'm now preparing for a long court battle with them... They are scammy... Please save your hard-earned money and pay for insurance that is worth anything. Because if you get in an accident it is gonna be a nightmare.

I had an M.V.A. on June 19/'23 in Pittsburgh, PA, and my vehicle is still there, WHY?
1) I still don't know where exactly where my vehicle is.
2) I don't know WHEN it'll come back to Canada.
3) After the initial estimate of damages, parts are NOT ordered yet?
4) When I will be driving my BRAND NEW (2023 HONDA CR-V) S.U.V. again?
Nothing but excuses and lies!

Dishonest
Rude
Shady
Run around
Slow

Never again!

Trust me - go elsewhere! You only find out how bad they are when you really need them. We were given the run-around, was impossible to speak with a manager, spoke to 4 separate adjusters and they were all very rude. I've never been spoken to by a business as they spoke to me. Lowball offer for a vehicle, will not send a copy of the policy, took 6 weeks to get an offer to us after an accident, and did not honor the original policy in many aspects.
Save yourself the headache, time, stress, and money, and go to a reputable company. Intact is a joke!

This company should be shut down. It took 5 months for them to issue a check for the repairs so I could get the work done. There was one more check for the emergency work. After many calls, the check was finally issued and arrived another week later made out to me and my deceased husband. Obviously, this can't be cashed so I still don't have the money. This company has no concern for anyone else!

I have been with this company for the last 3 years for commercial insurance.
They have no problem collecting over $11000 per year for my "coverage" for this time..
I now have a no-fault accident and my vehicle is now laid up and can not be used...
The accident happened a week ago and I was told an adjuster would be in touch within 24 to 48 hours...
It has now been a week without any contact from them.
I have called the lone number offered by this large company and repeatedly (4 times) was transferred to the call center where they took my information and details of the accident each time and then transferred me to the adjuster department where I sat on hold for an average of 2 hours only to have the phone call dropped and once I ran out of the time I could wait...
The immobilized vehicle is hourly paid and it is my only source of income...
This is not an acceptable way to operate as my money is great to them but my coverage is of lesser importance.
I could not go lower with the star rating as it I have to put at least 1 star to add this review...
When this claim is finalized I will add the finished review

I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.

My vehicle was damaged while parked. I had to continually follow up with the agent assigned for over 3 weeks. No repairs had been started, or approvals provided to the body shop. Had left over 10 messages for status, and the agent never called me back or apologized for any delay. What does one get for paying their fees... The worst insurance company I've dealt with! I will be pulling my business!

What does Intact do? This is my 2nd claims experience in 2 years. The first was when someone turned left in front of him writing off both cars and leaving my son with surgery to fix 3 broken bones. Intact (despite saying he had $30K of medical support) would only approve physio by a therapist who charges 99 dollars per hour or less - they would not honour the same total dollar value. Useless. We ended up footing ALL bills ourselves.
I had a garbage truck strike my car while parked. So far (9 days later)... Despite reporting using their app to submit claims and photos and me calling - still no emails. No, follow up. no rental car. No appraisal -NOTHING.
This is - BY FAR - the worst insurance company I have EVER interacted with...

Today is July 3rd, 2022. I have a vehicle claim that started back in January 2022 and has been nothing but a headache since. a claims advisor has not once contacted us even though Intact has told me on several occasions that she would. I have reached out many times to her by email and phone messages and have still heard nothing. Our rental car needed to be extended due to the delay from Intact in getting our vehicle repaired. 3 months later we find out the rental car hadn't been fully paid for by Intact and was therefore put on MY CREDIT CARD. Over, the now 5 months since my initial claim I have called Intact directly many many times. Each time being reassured it was being taken care of and that someone would contact me in a couple of days. Yet I still have not heard from anyone and the bill has not been taken care of. I have asked each time I've called, to speak to a supervisor but each time they refuse to put me through to a supervisor due to "proper protocols" needing to be followed.
This kind of service is despicable, especially with the amount we pay for insurance. They owe me over $900.00 from an unpaid rental car bill. What do we pay a deductible for if we are the ones doing all the leg work... for 5 months?!