Intact Insurance Auto Insurance Reviews

Used to be a fantastic insurance company when it was a Canadian operation. But now $ signs rule all their decision.
You have an accident, their phone lines take hours to get in forget about that 30-minute guarantee... Then you get someone who sounds like you just ruined their day by calling... Like isn't that your job, you leave a voicemail, the adjusters NEVER return them, you send an email, good luck... Your body shop calls and calls to get approval, nope wait weeks, oh your vehicle is a write-off, he's our totally not put together document from car listings no one can find on the other side of the country not seen anywhere else to lower your settlement.
Moving at renewal.
The company needs to focus on the basics, they let themselves get dazzled by flashy systems and apps.

The claims adjuster contacted 3 days after the claim (stolen airbag) was reported.
-no updates, no calls/emails returned
-other representatives put you back to the adjuster - so you are going round in circles.
- The manager is yet to call me. It's been over a week.
- It has been 2 weeks - still no car.
Avoid Intact Insurance at any cost.

Literally the worst insurance out there!!! Had an accident on January 2, 2022; the car is still at the tow truck 37 days later waiting to be towed to the auto shop recommended by Intact. As for the adjuster assigned to the case, doesn’t even bother to answer her phone or call us back, wondering if she even still works there!!! Unbelievable what we are going through… finally been able to get through to other adjusters and everyone has a different story. Nobody solving the problem! So we wait and wait and wait...

To call Customer Service... On the phone the whole morning... On hold... Still wasn't able to talk to anyone.
Called my adjuster directly... Cannot get hold of him. This is the third time I tried to reach him.
Regarding my auto insurance claim, I have to take the initiative, called the auto shop, they only got the pictures that I sent the adjuster more than a week ago. They say pictures are not enough, have to bring the car in. The adjuster will advise me. Up to now, the adjuster still didn't call. I have to take initiative again and again and schedule an appointment myself with the auto shop.
TERRIBLE... TERRIBLE.... will switch once the policy expires.
WARNING TO EVERYONE THINKING OF USING INTACT INSURANCE... DON'T!

This is the WORST experience with car insurance in my whole 22 years of driving!!! I started my claim for a damaged driver’s door (the car is not drivable because of this). It has been just short of 2 MONTHS!!!! No response, I have tried calling multiple times, emailing multiple times. Tried this again with a supervisor. Literally, no response so I can move forward. I was given a claim number and then blocked from using it to get work done. They won’t respond to allow me to rent a car. I have been forced to walk with my 2 young children during the winter, while they CONTINUE TO WITHDRAW PAYMENTS!!!! RUN RUN RUN in the opposite direction!! TRUST ME!

Theft of my catalytic converter, Dec 20, 2021. Reported on the 20th. The claim started, an estimate was received and submitted by 2 pm, along with the police report. It is now Jan 10th and I have been in a rental car for 18 days for a $4K repair. The attitude of everyone I speak with is what is your problem yours in a rental car. Well, that rental car costs money to somebody every day. The company they all work for. The company that I pay for my policies. But no one is mandated with saving costs. 20 days to get approval on a 3-hour repair job and I still don't have it approved but they approved the rental car?? How does that make any sense? I'm left speechless!

We ended up with Intact insurance because they bought out our previous insurers. If you are going to buy a company, you need to continue their service. Intact is the worst company I've ever dealt with. We have a small claim a month ago and still no action. The adjuster we were given must be on vacation because of several emails and 5 phone calls and she still hasn't responded and hadn't submitted the photos we sent. I suspect we won't get a settlement until months from now. We will definitely be looking for another provider as soon as this is settled.

Literally, the worst insurance company I have ever dealt with. Save your time and your sanity and never choose Intact.
(1) Took me a month to just get an ESTIMATE of the total damages to my vehicle after my accident
(2) Now I'm now stuck playing phone tag with people who apparently are never around trying to get an estimated repair date.
(3) It took them 4 days and 3 phone calls to actually start my claim
(4) It took them a week to tow my vehicle from the collision centre location to the city where I live
(5) Another week to tow it to the correct body shop at my dealership because they brought it to the wrong place - their own shop, not the one I noted
(6) Another two weeks to get the estimated repair amount AND BIG surprise, I didn't even get the estimated repair amount from Intact Insurance - I got it from the body shop itself because Intact is too incompetent to reach out in a timely manner.

Can't even call their general phone line because you're on hold for over an hour and then the line gets disconnected... They want to repair a $28,000 vehicle with almost $18,000 in damages. The biggest joke. Would not recommend Intact to my worst enemy.

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

This company is the worst insurance company I ever dealt with. Leave a message after message take weeks to answer back can never get the representative to answer the phone over a month now and not resolved. I was a victim of someone running thru a stop sign and ramming my car going to cost thousands of dollars over their second settlement offer to replace my three-year-old car...
Settlement Offer way below market value!
I have to provide comparable vehicles as the ones they give are not even close to my vehicle. They want to write off my car or if I keep and repair I have to take a low ball offer to pay parts and half labor but then I have to pay them scrap rate to keep the car. That is over 3,500.00 they want to claw back for something I paid over 32,000.00 for.
It such a rip-off co surprised a company that has been around as long as they have and treat clients this way unbelievable still in business! Never felt so much stress in my entire life.