Intact Insurance Auto Insurance Reviews

Two years ago, me and 3 or 4 resident on my street got their car vandalized. For myself, it was a little scratch and a hole the size of a hammer head. They originally planned to replace the panel with a hole for a new one and redo the painting where the scratch was... simple right? Nope... when the Assured Automotive first delivered the car, they gave it back to me in worse condition than it was before the incident. I did this little charade 4 times, bringing the car back for them to fix it, but every time the car came back with most of the problems unresolved. I've contacted Intact representative multiple time, they told me multiple times they were tracking, they even sent an assessor to make sure the job was done properly, but we are at the 2 years mark, and they still refuse to send my car somewhere here to be fixed. AVOID THIS COMPANY AT ALL COST!!!!!

My son was is a bad car accident as the passenger. This claim was in litigation for years. He was in constant pain and ended up committing suicide. I am his mother and this process was painful and unbearable. It dragged on and Intact legal finally offered just over $1,000. This is disgusting. We are forced to pay Insurance our entire lives but do not try to collect. These people are heartless and deceitful. My family and I will never use Intact again.

intact is an outrageous company. It has been well over one month since we filed a claim and after speaking to 11 agents , still no response, let alone a settlement. Absolutely no service! Intact will take your money instantly, but don't expect a payment for month! will be looking for a new insurance company tomorrow. goodbye Johnsons, Belair direct, and Intact!

.. not to recommend. Why? I was paying to much money for insurance and after accident I was losing my nerve, my time, my vehicle, and on the end money.

They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.

I had a very anxiety-inducing experience with this company:
First of all, they work with questionable, discriminatory and rude repair shops and they will protect them before you their clients. Their customer service will lie to you to protect each other. They will tell you they will call you back in 24 hours and it becomes 48 hours and all of a sudden it becomes a week, two weeks and you name it and all this time the one who works on your file will refuse to talk to you and the rest of the customer service just keep being a barrier not to reach him.
I complained to the broker who sold me this scam of insurance and all of a sudden they say they can not do anything about it.
After my accident, they kept calling me over and over and over to repeat the same story and keep reliving the experience... I'm now preparing for a long court battle with them... They are scammy... Please save your hard-earned money and pay for insurance that is worth anything. Because if you get in an accident it is gonna be a nightmare.

I had an M.V.A. on June 19/'23 in Pittsburgh, PA, and my vehicle is still there, WHY?
1) I still don't know where exactly where my vehicle is.
2) I don't know WHEN it'll come back to Canada.
3) After the initial estimate of damages, parts are NOT ordered yet?
4) When I will be driving my BRAND NEW (2023 HONDA CR-V) S.U.V. again?
Nothing but excuses and lies!

Dishonest
Rude
Shady
Run around
Slow

Never again!

Trust me - go elsewhere! You only find out how bad they are when you really need them. We were given the run-around, was impossible to speak with a manager, spoke to 4 separate adjusters and they were all very rude. I've never been spoken to by a business as they spoke to me. Lowball offer for a vehicle, will not send a copy of the policy, took 6 weeks to get an offer to us after an accident, and did not honor the original policy in many aspects.
Save yourself the headache, time, stress, and money, and go to a reputable company. Intact is a joke!