Intact Insurance Auto Insurance Reviews

Had a total write-off over 6 months ago and still haven't been paid. Completely incompetent. Have had to pay out of pocket for a replacement and still haven't seen any money. Avoid at all costs.

Two years ago, me and 3 or 4 resident on my street got their car vandalized. For myself, it was a little scratch and a hole the size of a hammer head. They originally planned to replace the panel with a hole for a new one and redo the painting where the scratch was... simple right? Nope... when the Assured Automotive first delivered the car, they gave it back to me in worse condition than it was before the incident. I did this little charade 4 times, bringing the car back for them to fix it, but every time the car came back with most of the problems unresolved. I've contacted Intact representative multiple time, they told me multiple times they were tracking, they even sent an assessor to make sure the job was done properly, but we are at the 2 years mark, and they still refuse to send my car somewhere here to be fixed. AVOID THIS COMPANY AT ALL COST!!!!!

I just had minor scratch on my from bumper left which happened after contact a cycle rack on a parked car. So i thought i will check with my intact and they said i have to pay $500 from my pocket and the rest, they will take care of...
I dont know how they replaced the front bumper but the bill was more than $2000!!! For what? I was asked to pay $500 which i did but i think its a scam they are running to fool people... I could have replaced the bumper myself for less than $400... but intact made a bill of more than $2000 from which i had to pay $500...this is unacceptable and unethical. I AM LOOKING for other car insurance companies who may not fool me..

I was rear-ended. 100% the other guy's fault.
Intact customer for about 20 years.
I wanted to use a collision shop that I had used before and I was comfortable with. (And it is my legal right to use the shop of my choice)
Intact refused to deal with them at all.
They used an estimate from their own preferred shop that (apparently) wasn't planning on fixing everything, or fixing it properly.
In the end, Intact paid half of costs and I am out of pocket $4400.
Will never buy Intact insurance again.

Horrible customer service, Horrible claim adjustor, trying to rip you off. Don't want to pay

This is the worst company I have ever been dealing with. Nobody knows what to do with my claim. For two half months I have been running and collecting all the documents they need. Very much doing adjuster job and pay them for that. I might pay for my Rent-A-Car, too if you thinking about buying this insurance company, don't.

They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.

Currently disputing adjustors assignment of blame, 50/50. I spoke to my assigned adjuster once. Despite asking for an investigation with the evidence available, I asked my broker to contact the adjuster as well, leaving messages for a callback and speaking to other agents at intact regarding my concerns. Zero response from my assigned adjuster. The unprofessional manner in which my assigned adjuster has represented Intact. I cannot believe I'm the only client experiencing this poor quality of customer service. Just unbelievable. Why my broker switched from another company to Intact? is just baffling...