Intact Insurance Auto Insurance Reviews

I had an accident, no fault of ours. Our vehicle was deemed a write-off, but notification was sent via email, not even a call. As we picked up our rental, we were told it would be noted that it could only be returned on a Friday (since the vehicle was being driven out of town). Well, they only gave us 48 hours from the Monday to return the vehicle. After multiple attempts to beg for an additional 2 days, they never responded. I also do not know where the vehicle should be returned. Had to call the rental agency myself to get the details. Nobody from Intact are returning my calls and email messages. They are not being considerate AT ALL for personal circumstances, when this accident is not even our fault. We have been clients for over 30 years, and they are treating us beyond poor. I cannot leave this company fast enough.

I received notice that my car was a total loss via an email, not even a verbal discussion. Then the clock starts ticking to return the rental when it was promised that I could return it in a Friday since the vehicle is out of town. No compromise - nothing, and all we were asking was two additional days. I need to pay for a full week. I will never recommend this company and everyone will hear about this situation.

I have been with them for over 30 years. Wow. What customer service.

My car got hit and was a write-off (not at fault) They have a police where 2 days after they give you the offer to settle you have to return the rental car.
When I was given the offer to settle the accident, I told them I'd talk to my wife and get back to them. So I called them back and didn't get an answer and left a message (Wednesday). Thursday came around and I left another message. Friday I left another message and at this point now the car is do back before 5, and without a response from them, I can't do anything or move forward with a new car because I can't get a hold of them. So I would be without a car for the weekend and would have to forfeit my weekend plans (cottage) So I kept the rental till Monday, сalled and left another message, no reply, so I then tried to switch adjusters, they tried calling my first one and couldn't contact her either. Finally, on Tuesday I got a call back, and now I owe $124 for the rental. Even though my adjuster disappeared for four business days and couldn't let me move forward with a new car, they still won't cover the car rental, and not a single person even apologized for my adjuster going missing for four days, leaving my in limbo.
Very unprofessional, let me know you'll be out of office, cover the $124 for screwing me over, even an apology would have been nice. But no, they just kept repeating “you only get two days with the rental after offer”.

Terrible at communicating with customers and handling my claim was a nightmare for us, from the adjuster to the fixing on my truck 3 months and still not finished repairs.

My car was totaled March 8th, and 2 months later, I'm still waiting for the payout to the finance company. To date, FOUR checks have been sent. Apparently they keep getting "lost in the mail", and in the meantime I can't get another vehicle until this loan is cleared.

Had a total write-off over 6 months ago and still haven't been paid. Completely incompetent. Have had to pay out of pocket for a replacement and still haven't seen any money. Avoid at all costs.

Two years ago, me and 3 or 4 resident on my street got their car vandalized. For myself, it was a little scratch and a hole the size of a hammer head. They originally planned to replace the panel with a hole for a new one and redo the painting where the scratch was... simple right? Nope... when the Assured Automotive first delivered the car, they gave it back to me in worse condition than it was before the incident. I did this little charade 4 times, bringing the car back for them to fix it, but every time the car came back with most of the problems unresolved. I've contacted Intact representative multiple time, they told me multiple times they were tracking, they even sent an assessor to make sure the job was done properly, but we are at the 2 years mark, and they still refuse to send my car somewhere here to be fixed. AVOID THIS COMPANY AT ALL COST!!!!!

I just had minor scratch on my from bumper left which happened after contact a cycle rack on a parked car. So i thought i will check with my intact and they said i have to pay $500 from my pocket and the rest, they will take care of...
I dont know how they replaced the front bumper but the bill was more than $2000!!! For what? I was asked to pay $500 which i did but i think its a scam they are running to fool people... I could have replaced the bumper myself for less than $400... but intact made a bill of more than $2000 from which i had to pay $500...this is unacceptable and unethical. I AM LOOKING for other car insurance companies who may not fool me..

I was rear-ended. 100% the other guy's fault.
Intact customer for about 20 years.
I wanted to use a collision shop that I had used before and I was comfortable with. (And it is my legal right to use the shop of my choice)
Intact refused to deal with them at all.
They used an estimate from their own preferred shop that (apparently) wasn't planning on fixing everything, or fixing it properly.
In the end, Intact paid half of costs and I am out of pocket $4400.
Will never buy Intact insurance again.