Intact Insurance Auto Insurance Reviews

Was the victim of a hit and run. Intact did absolutely nothing for me. I had a quote from my shop for $3K and they refused to look at it or ask for additional details. They wanted me to SCRAP the car even though it was completely roadworthy, it was just cosmetic body damage. Where will I get a replacement vehicle for $3500??? It was in great shape, repairs made and kept up to date. They refused to even enter into mediation, the Quebec Regulator (AMF) said they were rude and intransigent... only alternative now is to take them to court. I never should have switched (the previous insurer had upped the rate after a few years so I shopped around)... you get what you pay for, and with Intact you get nothing except horrendous service, rude people, and poorly worded letters that look like they used Google Translate. A completely unprofessional organization.

What a ridiculous process.
Started the claim online, it is supposed it is going to be easy. I explained everything and fill all the information. Also added pictures and a video because was a hit-and-run. Then someone called me back and asked exactly the same questions. Was a hit-and-run on my driveway at 12:50 am I was sleeping but my camera recorded the incident. The question was if I saw the driver and I did contact him. They never review or saw the video or the pictures. The person on the phone said they don't have access to the attachments in the claim.

I have had THE WORST EXPERIENCE dealing with Intact. I was not at fault, but they would not take my side until I kept pressing. Finally, I was told after HOURS AND HOURS AND MONTHS not budging for them to accept not at fault. They told me not to worry and that everything would be covered. I did not pay for any damages, renewed my insurance, and went for treatment for my injuries. THEN I find out from the OTHER driver's insurance company that they accepted 50/50 on my behalf of me. WITHOUT MY KNOWLEDGE! They did this sneakily months after my policy was renewed so I would not see the changes. This DIRECTLY affects my ability to get money for injuries and financially for any future policies and injuries. They LIED and OBFUSCATED what was happening - ZERO transparency. VERY, VERY DISTURBING!

I would tell people if your looking for insurance avoid Intact at all costs. I was in a car crash (NOT MY FAULT) rear-ended and Intact is my insurance company. They have fought me 90 % of the time. Trust me they are NOT there for you when something bad happens to you. They send you to the doctors that are paid by them just for him to say nothing wrong with you. Stop paying for therapy even though everyone says you should still be in therapy. Intact is a criminal organization. They are only in it for the money. If you're hurt in an accident they are not there for you. They will stress you out. Not pay for therapy. Not return your calls. They know every trick in the book. If you put negative feedback on their Facebook page they take it down and block you. Please avoid Intact for your sanity.

I had this insurance company and when I was hit by a possible drunk driver. Basically, it was a hit-and-run accident. I was left stranded without a vehicle when I called the police when the accident occurred and they did their investigation they got back to me and said they found the vehicle responsible I had told them Intact insurance made it so difficult to make a claim even though I was a victim of a crime... The police told me that my insurance company should have gone after the company that hit me but instead, Intact insurance dropped me as a customer and got victimized again this insurance company doesn't care about its customers only their self-interest in denying claims...

I was insured by my company with Intact Insurance, Last year someone T boned my car after bitting the stop sign. I was not at fault, they firmed my car and paid for my medical bills. Intact wrongly reported the accident on my driver's license as 50 percent at fault. I called Intact to fix the problem, they told me it shows in their system that I wasn't at fault. Why does it show up on my drivers record as 50 percent at fault and my insurance has gone up 300 percent because of their incompetence? I would advise anyone not to use Intact as their automobile insurance as they will screw you over.

1st issue:

I was originally denied a claim even though it was not my fault, with witnesses and a police statement. It took 7 months to resolve the issues, receive money for my claim because they low balled my claim and continued to do so for months. All the while still paying a monthly premium without a vehicle tied to the policy.

2nd issue:

I had a policy under Jevco Ins. that Intact Ins. owns. Without warning, documentation, or consent on my behalf, Intact Ins switched my insurance, rose my premiums by 100% and when I inevitably cancelled the policy they hit me with a cancellation fee higher than my rate. Very unethical company.

Was involved in a not-at-fault accident with injuries. Claim adjudication for the car repair was excellent - claim adjudication for the injuries is awful, unfair, done in bad faith and proves that their word isn't worth the paper it's written on. They cause extreme hardship and not even bother to respond to the lawyer, just waiting on a tribunal date months down the road hoping that you are so much cornered by that time that you will accept their ridiculous settlement intentions.

I had an accident, no fault of ours. Our vehicle was deemed a write-off, but notification was sent via email, not even a call. As we picked up our rental, we were told it would be noted that it could only be returned on a Friday (since the vehicle was being driven out of town). Well, they only gave us 48 hours from the Monday to return the vehicle. After multiple attempts to beg for an additional 2 days, they never responded. I also do not know where the vehicle should be returned. Had to call the rental agency myself to get the details. Nobody from Intact are returning my calls and email messages. They are not being considerate AT ALL for personal circumstances, when this accident is not even our fault. We have been clients for over 30 years, and they are treating us beyond poor. I cannot leave this company fast enough.

My car got hit and was a write-off (not at fault) They have a police where 2 days after they give you the offer to settle you have to return the rental car.
When I was given the offer to settle the accident, I told them I'd talk to my wife and get back to them. So I called them back and didn't get an answer and left a message (Wednesday). Thursday came around and I left another message. Friday I left another message and at this point now the car is do back before 5, and without a response from them, I can't do anything or move forward with a new car because I can't get a hold of them. So I would be without a car for the weekend and would have to forfeit my weekend plans (cottage) So I kept the rental till Monday, сalled and left another message, no reply, so I then tried to switch adjusters, they tried calling my first one and couldn't contact her either. Finally, on Tuesday I got a call back, and now I owe $124 for the rental. Even though my adjuster disappeared for four business days and couldn't let me move forward with a new car, they still won't cover the car rental, and not a single person even apologized for my adjuster going missing for four days, leaving my in limbo.
Very unprofessional, let me know you'll be out of office, cover the $124 for screwing me over, even an apology would have been nice. But no, they just kept repeating “you only get two days with the rental after offer”.