Intact Insurance Auto Insurance Reviews

Intact Insurance is the Worst company I've ever tried to deal with...I paid for coverage and then when it was time for a claim . They sent info to wrong address so it was not received by us and then said because we didn't respond they would not pay the claim.. When it was brought to their attention on numerous occasions over numerous months that they had wrong address they continued to send info to wrong address and then ignored us. I cancelled with Intact and moved to a different company. Intact had the nerve to send me a bill for coverage I didn't have with them and still won't pay for the claim.
WORST COMPANY EVER

We bumped into the car in front of us and made a hole with a diameter of a pencil. We each signed 2 private settlement forms so we each had a copy (she wrote one, we wrote one, we signed each other's) claiming that it's all settled and there was no fault. We (my mom and I) sent scans of the settlements to our rep.

A month later, they sent a letter saying she filed a claim successfully against us so our policy premium went up. They said that yes, the other person was wrong, but they were still somehow right despite the our private settlement letters saying we had already settled this case, so the file is closed.

Literally 8 months later when we were out of country, we got another letter saying she filed the same claim against us again. Again, we sent our private settlement letter scans.

To make a long story short, our case got passed around 7 people and we're still at square one. We're still at the line "It's unfair she claimed, but that is what happened and this will be on your record". If you're with this company, do not bother doing a private settlement. It is literally meaningless and they are supporting fraud by letting her claim despite having a private settlement.

A few years ago I moved and changed my address with Intact with no apparent problems. I received my new bill at my new address so everything seemed fine. Apparently one of my payment did not go through (I thought it had and didn't notice the non-payment). I received no notice from the company that they had not received payment until one day when my former roommates convinced the post office to let them pick up a registered letter meant for me. The letter was a final notice (I had not received a first notice) and that my insurance would be cancelled two days after I received the letter. Apparently, one department had not changed my address and they did not offer any apologies or do anything to restore a relationship with me. This year, I knew that my insurance should be due soon and I had not received a bill. I made a partial payment to time me over until I got the bill (I figured it was lost in the mail). My agent called me to say that I had made a payment on a closed account and that I had not had car insurance for over a year! After some investigation it turned out to be a superficial user error on Intact's end was assured that I had been insured on paper, just not on the computer system. They proceeded to send me 6 "bills" within 5 days that appeared to have random, arbitrary numbers with no explanation that contradicted each other. Every time I asked for a bill with proper documentation I got a "bill" with different numbers. Finally, I received a "final notice" and I still did not know what I was paying, but I need car insurance so I paid. I suspect they buried service charges for a payment plan when I would not have done a payment plan if I had received a proper bill in the first place. I am now shopping for a new insurance company. apart from these stories I have always made my payments early and only had one claim which was a hit and run on my car.

I have shopped around to many insurance companies and this is by far the worst I have experienced. The time it takes to process a claim is ridiculously long. You are on hold forever, then once your claim is processed the information you receive is so incomplete that it is not surprising that when you hear back you are dumbfounded by the result. And the result takes twice as long as it did to process the claim. There always seemed like there was something they weren't telling you. You never feel like they actually care about what happened.They act for the company and for the company alone.

Worst insurance company ever. I started a claim with intact on January 25, 2015. It is now April 13, 2015 and nothing at all has been accomplished. The insurance company is telling me that they cannot confirm or deny any coverage on my vehicle now. What is the point in paying for insurance then? Now I am left with no settlement and I have the rental company harassing me for their rental vehicle back. I have not been paid out on my vehicle and I don't have the money to pay for my rental. It's been two months now and nothing is even close to being settled. My adjuster has taken two vacations since I've been dealing with her and I have now asked for my file to be transferred to someone else who can get this issue resolved. I will never recommend intact to anyone and I will not be using themever again. I am now in the process of hiring a lawyer. Avoid intact at all cost!!

My mother passed away in November 2023 and her broker knew this and up until her death was never late for a payment. Her broker put her in collections after the fact with my phone number. Very wrong and inconsiderate. I had to wake up to defend my dead mother’s name today, and I’m still very much grieving, and this just made it worse.

I have had some good experiences with intact, but today's experience just pissed me off. I went online, logged into my account, and there was no way I could access my auto policy. The site said I had other policies but would only display info about my home insurance. Not even any contact info listed on the website. Pretty basic. I then went to my phone and accessed the page from my browser there. It would not let me log in unless I installed their app. I need to log in maybe twice a year, and they think I am going to install another app for that? I'm about to switch companies.

Terrible at communicating with customers and handling my claim was a nightmare for us, from the adjuster to the fixing on my truck 3 months and still not finished repairs.

My car was totaled March 8th, and 2 months later, I'm still waiting for the payout to the finance company. To date, FOUR checks have been sent. Apparently they keep getting "lost in the mail", and in the meantime I can't get another vehicle until this loan is cleared.

Had a total write-off over 6 months ago and still haven't been paid. Completely incompetent. Have had to pay out of pocket for a replacement and still haven't seen any money. Avoid at all costs.