Intact Insurance Auto Insurance Reviews

I bought car insurance with Intact Insurance. I had to pay upfront and did not offer a payment schedule. Then after renewing for the second year, they wanted to charge me an extra 100$ for not downloading an app. I feel so demeaned. I argued several times but they just kept sending me bills. Never get insurance with them ever again!

Since I've been trying to deal fairly with intact, I've been given poor resolution, unfair return for my vehicle, no money's for lost wages, poor and limited health benefits for injuries and pain. I wouldn't have this company as my insurance provider ever again.

My car was a total loss and I was not at fault. Took 1 month after car getting quoted for them to give an offer, (after I called wondering what was going on) - they had system glitches. Anyway, they offered me the low side of car value. and I tried to negotiate. Once they give you an offer they cut off your rental car, even though they caused a 2-week delay by not being organized, and I have unlimited rental car coverage as it was not at fault. Customer service was rude. DO NOT USE THIS COMPANY

I'm a senior, 70 y.o. I'm with this company for 9 years now and it was a terrible mistake. 9 years ago I had a fender bender claim (small accident on parking). As a retired person I drive occasionally 2011 Dodge, no tickets. Last year I was paying $150/month. This February 1st I didn't get any renewal notice with new premiums (they switched to paperless). I checked deduction from my account - payment jumped from $150 to $220! Incredible increase with no reason. I'm just wondering how much money I lost trusting them and being a loyal customer.

My car was stolen on December 13 /2019 once I notice my car was missing I called the police and made a report then call the Intact insurance, we stared a claim. I provided all the necessary documents and mailed the 2 keys I had to them. After a month I still did not hear anything from the insurance in which I started to call them to find out what is going on, they started giving me the run around by telling me the agent would call me back with 24 to 48 hours, and they would not call back at all! I continue to call until a few weeks after someone call me back and wanted to do a follow up about the incident again, once that conversation has been done she told me that she would forward my claim to the adjuster department and it is safe to say that you can start looking for a new car. I waited and waited after 2 months pass by still no answers or any news as to what's going on with my claim. I started calling back and still no one who tells me anything valid at all. I was very disappointed and disturb about the whole thing so I decided to tell them I will take legal action the minute I said that I was able to speak with the claim agent and she told me that my claim is higher than her pay grade and that all she can tell me, it been over 70 days now and I still have not to be compensated for my car. On February 21 another agent call and said that my field has been transferred to him and the only how to move forward with the claim is to have an interview with me that would last for 2 hours and during that period the conversation would be recorded to protect them, this is when I concluded that Intact insurance does not pay me when working on my claim but have been looking for ways to run away from their responsibilities. I just want to be compensated and let it been known to the public about this company and what it really stands for, they are a fraudulent company that only steals from clients and they do not want to pay you any money at all.

PLEASE BEWARE, USE THEM AT YOUR OWN RISK. A broker recommended intact insurance due to the quote. We decided to go ahead with it. Intact left file pending for a good couple weeks. 4 times I went to Service Ontario to obtain a sticker renewal and I was not able to. The broker contacted Intact several times and they had excuses. Finally, they resolved it due to leaving my file pending. It was until after the first month we noticed an increase. They said oh you cannot get winter tire discount. I said why I have winters for all my vehicles. Then they said you have to have a receipt. So I went and purchased brand new winter tires. Provided them with the receipt and still, it was enough for them to give me the discount. They would not take pictures of cars or anything. Then the second month we noticed an additional increase. I contacted the broker again. The broker contacted them and they came back to say that the monthly increases were because I am supposed to have an app on my phone. I said for what. They want to monitor your driving, how often you brake, where are you going, how fast you drive etc.. I said I never authorized any of that. Even at the beginning of when we got the policy, I said no to that. So their excuse was they increased me because I didn't want the app. my policy, by the way, jumped 150dollars a month more to almost 500 dollars. After several months of all of that, we decided to cancel them and go with another person where we are saving 200 dollars a month. It is illegal for an insurance company to increase your rates without notification.

My father had passed in Dec 2019 I went to my local broker to cancel the policy that was up for renewal in Jan 2020. The cancellation went through with a confirmed letter in plenty of time. However, when Feb rolled around the payments continued to come out. When I went to my broker they informed me that Intac would repay the amount but it would take 2-3 weeks to process. This is both finally hard on my mother and stressful. Yet the insurance company offered little to no consideration to my family

Insurance claim on an 8-month-old vehicle. They are trying to force me to use "preferred shop" so they can use aftermarket and/or used parts. I told them I wanted it repaired at the jeep dealer and they would only approve 1/2 the estimated amount now after several phone calls and emails they still have not replied to me or my broker. I already have a call into my previous insurance company who was only slightly more. God forbid it had been a serious claim.

I had insurance with these thieves for 2 years. Luckily never made any claims, who knows how much pain I would have gone through if I had to claim after reading the reviews here. OK, let me tell my story here: I bought insurance for my 2 cars and home with Intact. WITHIN 3 months they increased my premium $30/month, then in the next 3 months went up another $30/month, YET another $30/month in another 3 months. Within 9 months(that's is after I bought the insurance for a YEAR) they increased my premium $90/month(this is EVEN before it renewed)... Never had any accident/claim before or after I bought insurance from these thieves! I called up and asked them WHY, here is the answer they gave me (laugh if you feel like): IF THE SAME MAKE AND MODEL AS MY VEHICLE gets into an accident, they would increase the premium for ANYONE insured with that same make and model of the vehicle!!! I asked them if I can cancel the insurance... they said I have to pay 2 months premium as PENALTY!... So I decided to stay until it expires.... then when the renewal was coming up I called up and see if they can reduce my premium... Guess what they were going to increase the premium even $100 a month MORE upon the renewal WHICH THEY NEVER EVEN would have told me IF I didn't call them up... then... they PRETENDED like they are concerned and asked all my records (with they already HAVE)... and gave me a renewal quote for $5/month more than I paid previously. Another reason they gave me for the increase in premium is that INFLATION! Can this be believed? WHAT the inflation of the economy is 300% a year!? STAY AWAY from them! Get insurance ELSEWHERE!

My car caught fire I know it's only been 12 days but I'm getting the run around no one has contacted me to even send an adjuster when I call its same story your adjuster will call you back he is on the phone. But never calls I call the claims department and they give me a ridiculous story that they were calling my old house phone which is funny because the company never had a house phone on my file because I have a cell phone. My car caught fire in Ontario and I live in Quebec I've literally been stranded at friends till I get this sorted out because I don't have transportation back and forth when they do decide to come. Like is there anyone I can contact that is above my adjuster like his boss that would help me.