Intact Insurance Auto Insurance Reviews

This company should be shut down. It took 5 months for them to issue a check for the repairs so I could get the work done. There was one more check for the emergency work. After many calls, the check was finally issued and arrived another week later made out to me and my deceased husband. Obviously, this can't be cashed so I still don't have the money. This company has no concern for anyone else!

I have been with this company for the last 3 years for commercial insurance.
They have no problem collecting over $11000 per year for my "coverage" for this time..
I now have a no-fault accident and my vehicle is now laid up and can not be used...
The accident happened a week ago and I was told an adjuster would be in touch within 24 to 48 hours...
It has now been a week without any contact from them.
I have called the lone number offered by this large company and repeatedly (4 times) was transferred to the call center where they took my information and details of the accident each time and then transferred me to the adjuster department where I sat on hold for an average of 2 hours only to have the phone call dropped and once I ran out of the time I could wait...
The immobilized vehicle is hourly paid and it is my only source of income...
This is not an acceptable way to operate as my money is great to them but my coverage is of lesser importance.
I could not go lower with the star rating as it I have to put at least 1 star to add this review...
When this claim is finalized I will add the finished review

I had canceled my policy to go with someone else. Gaven them their notice properly. Because they can’t do their jobs probably they still have taken the money and caused my account to bounce all my other payments. So now I can’t do anything until they give back my money that they had no right to take. I have incurred fees for their incompetence. And all the stress to go with it. Also, need to add can’t get my meds or food now because of them. When I told this them. Their answer to me was THERE ARE PROCEDURES TO RETURN MONEY. AND IT WILL TAKE 30 DAYS TO RETURN MY MONEY. This is not right or fair.

I received my renewal on my car and home insurance. It went up 50% and I have never made a claim. Not only that, I have had an accident in 50 years and neither has my wife. When I called them I was told, "well all insurance companies raised their rates by 50%". This is a lie. I called another insurer and they gave me a quote on a home and 3 cars for $900 less than Intact. They used to have very good rates but not anymore.

I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.

This is the worst company I have ever been dealing with. Nobody knows what to do with my claim. For two months I have been running and collecting all the documents they need. Very much doing adjuster job and pay them for that. I am a senior disabled woman and they left me without a rental car for two months. Horrible!

As far as this better is concerned, it is better to hit a distracted cyclist or pedestrian than to make a sudden stop to avoid the accident. What is the safe thing to do when another vehicle fails to yield, even when you have the right of way? Ram them and push them off the road for failing to yield? This app will penalize you for slowing the vehicle. It is primarily interested in hard braking and rapid acceleration, even when it is the safe thing to do.

They made me install the My drive app and said I could get upto 25% discount. After 10 months of using the app, it tells me that I am beating 100% of drivers and that my driving is exemplary but my discount is only 6%. Called Intact, no valid reaponse from them. Asked for a supervisor, never called me. Stay away. This is a scam. They make you install the app to get data on you but you don't benefit from anything.

Be aware that this company charges cancellation fees of 200 bucks to disabled drivers of Ontario. I feel it's unreasonable and unfair business practice so think twice about this company before you get victimized.

I had insurance with them and needed a bill pushed back and they said they would with no problem. Then, ended up taking out the money and put me negative in my bank account. Not a good insurance company in the slightest prices are way too high. I wouldn’t recommend it to my worst enemy!