Intact Insurance Auto Insurance Reviews

I was in an accident at the end of 2018. I got rear-ended by someone, it was 100% their fault. My policy was set to renew at the end of July and they decided to increase my premium an extra $1,000 because of an accident that was not my fault. On top of that when I was dealing with them during the claim because of the accident the customer service was terrible. It would take SEVERAL attempts and emails to get some sort of return communication. The employees were terribly rude and unhelpful. They tried to make me take the rental car back before the settlement was even made because they kept dragging their feet about returning phone calls. I tried to search for cheaper insurance and everywhere else was more money, which is why I renewed my policy with them. After paying the premium they sent me a 'reissue' demanding an additional $157 on top of the $1,000 increase they have added already. This insurance company is an absolute joke. Would never recommend them to anyone.

Won't return emails or phone calls. Will not pay out when their client admitted full responsibility for totally off my vehicle.

Was in an accident, sent my vehicle to Intact’s preferred shop. This experience has been atrocious! My car sat for a week untouched, my estimate sat for another week untouched. The third week has passed, repairs have not even been started. Have complained to numerous people at Intact, all they do is offer apologies and NEVER return phone calls. You are way better off else where! You will regret it if you ever have to rely on them.

I was with Intact for 5 years, and there was absolutely no phone call from them about an outstanding bill, then issued payment, only for them to auto deduct the payment again, if that pay had been successful, they wouldn't have had an issue I guess, but since that payment was not successful, they cancelled my account. Keeping in mind two attempts to pay the outstanding bill. Then the lady I spoke to was absolutely rude. Then I decided to cancel the policy with them. This was my first outstanding bill in 5 years with them. Now that I'm looking to commit myself to another insurance company, the insurance companies cannot access my Insurance history for whatever reasons known to Intact only. I was forced to request for a Letter of claims experience, only to be told that a mere letter takes 3 weeks to draft (how inefficient is this, I don't care how busy you are, its just a letter). My premiums went up every single year for the 5 years I was with intact, paying over $20,000 in premiums with them and all they could pay me back was make my insurance information inaccessible. I will never recommend this company to anyone, including, my relatives, friends, acquaintances, and anyone...

I recently had an accident where I was rear-ended. I contacted my broker and Intact to go through the procedure to start a claim. I was not at fault but they treated me as such. My broker did not defend me. They never called me, or the collision place to provide an update. When they (adjusters) finally gave me an offer, after confirming my car was a total loss, they provided an offer that was less than the car's worth... They acted like they were doing me a favour with the offer they provided. They will act like they care until you actually need them too.

This is a very below the table company, I am extremely disappointed in them. Had to insure my truck and quad with a new company and chose Intact what a mistake. I had one speeding ticket a couple of years ago 63 in a 50 km zone. I couldn't remember when exactly the ticket was when talking to the rep over the phone. Here's the scam they quoted me 700 $ for the year and then I paid them for the year. Well after a couple of weeks I got a 416 $ bill from them demanding payment because the speeding ticket was within three years. Look out these guys will increase your premiums for one ticket by 60%. Stay away from these guys do yourself a favour so disappointed, I am stuck with them for the year but then I am getting out of this place.

I had someone hit my and run my vehicle in a parking lot. There was minor damage to the front bumper and driver's side head light. It has been 3 weeks now and this company and the repair shop are dragging their feet with the whole process. They have terrible customer service where no one follows up to update you on the situation and the adjusters are a joke. After the file your claim they won't even answer your calls or messages. Stay clear of Intact. A company with 8.7billion in revenue can't be bothered to do their jobs properly.

I was jerked around by intact for over 1.5 months. I had a vehicle towed after an accident and had the tow company take my vehicle and lock it into a holding compound and refused to release the car b/c Intact refused to pay a $15 environmental fee. I talked to 5 “managers” and they assured me they would release the car that day. This happened 5 times was never handled until I had to threaten to sue and leave there business. They have zero consideration for there customers. Worst insurance company ever. They claim to be the cheapest out there. This I agree. You definitely get what you pay for. Not worth a dime.

Instead of helping me they told me to go elsewhere, didn’t do anything on the claim I had after I phoned/emailed every month. Customer service is absolutely horrific and rude. I’ve been with them for years and they don’t see loyal customers as a value. Do NOT recommend to anyone looking at purchasing any kind of insurance through them.

We recently sold our condo and purchased a detached house. We contacted our home and auto insurer, Intact, and asked them to quote on the new house. They wouldn’t insure us for flood damage, which we knew we needed and wanted, so we had to transfer our policy to a company who would provide that coverage. Intact has penalized us and debited our bank account for cancelling our policy... despite them not willing to provide the coverage, we need. Very unfair, in our opinion.