Intact Insurance Auto Insurance Reviews

My mother had minor bumper incident (NO damage/scratches was done to her bumper but other party had HUGE bumper damage from another accident). Since this was a parking lot incident the other party was not a witness to the accident (only three witness including myself in my mothers vehicle) and yet the Intact Insurance took only the statement and photos of ONLY the other vehicle. NO statement NO photos of my moms vehicle was taken and since this claim was above $3000 No police report was taken either but Intact Insurance processed the claim anyway.

I am glad I'm with another insurance company!!!

Drove for 2 years with no tickets, no claims. Had a minor at fault fender scratcher and expected my rates to go up a reasonable amount. I sent in all the requested documents and photos and asked that the agent respond as soon as she had more info regarding the claim. 60 days and 5 emails later, I still have no detailed claim against me and no estimate for the increase to my policy, nothing. Of the 5 emails I have only received 1 response, which only told me it was "to early" (this was 41 days) to tell me anything. However, 60 days later (still with no more information or replies), I have received my renewal papers detailing a 56% increase in premium. This is unacceptably bad customer service. They don't have enough information to tell me anything about the claim, yet they have enough to justify a 56% increase in premium? I would not recommend this company to anyone. Pay the extra to get a company that will respond intelligently within 2 months.

I was with Jevco for many years. Premium was consistent ($800-$850 yearly). No claims, no violations, completely clean driving record. For 2013, Intact raised my insurance 50% for no reason except I am helping them pay for the Jevco acquisition.