Intact Insurance Auto Insurance Reviews
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Run away!! from this unethical disgusting Corporation! once you have a claim (rear ended) and are seriously injured , not at fault. This company is soo unethical! they ask for records that go above and beyond WHAT THEY ARE LAWFULLY allowed to collect, and from the first day, fight you to not pay you, they will send you to all sort of practitioners that are in cohorts with them and pay thousands of dollars (and those go taken from your payments) instead of paying you, your life is turned upside down and nobody cares. People give up trying because to sue is hard, but if your doctors care and support you,get a good lawyer, and they do the fight! ,
Maybe I am lucky but my recent claim experience with Intact is quite positive. Even though it's a bit frustrating that I am the one who has to call all the time and I never get to speak the same person twice, all the agents I talked to are very helpful and can usually resolve any issue I have. The appraisal did take longer than expected probably because I chose to use my own body shop instead of the one they recommended, but Intact was quite reasonable in their appraisal as the repairs were quite expensive. The claim process itself is very stressful and I am just thankful that no one is hurt in the accident. I would imagine it could be a lot more complicated if personal injuries claims are involved.
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This company is a joke, they do not care about their customers. They are the definition of a sneaky insurance company. Never use Intact insurance, you will be completely dissatisfied with them if you ever need to make a claim, or have to interact with the company in any way. They do not want to work with you, they just want your money and will do everything possible(including illegal things) to make sure you are not helped and they make more money. Huge mistake
Intact Insurance doesn't want to help a customer when in need. They called me with a claim against my insurance and would not help out in the least bit. When I had finally dealt with it on my own and called to let them know I had taken care of the issue, they couldn't even figure out what I was talking about. Now since the horrible help, I have decided to not renew the policy. Again I am being told they have no help for me. I did not receive a renewal policy and they just say they mailed and will not stop the insurance wow eh.
Terrible to deal with. My "representative" barely spoke english and they tried to short me significantly on my claim, even though my policy said otherwise. Look elsewhere for insurance, I did and I saved 50%
I was hit by an individual in a parking lot during an icy day, intact waived the deductible and had me set up to have my truck repaired in a matter of hours with front of the line a rvice at the body shop. Say what you want but I personally think they rock! We have had 3 companies in past 5 years and they are all crooks, this is the first insurance company I liked. As for expense - you get what you pay for.
I have had two claims with them and both were handled very well - fast and professional. The only problem is that the rate keeps going up so that it is now way too expensive and I will be looking for a new provider because of this.
The staff have been most helpful.
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Fast response and organized
This is a company solely out for themselves. They have set up policies that undermine your right for fair market for the consumer. They try to force the client to their approved body shop at which point body shop, if they want to do Intact claims, has to adhere to their method of order. It is all funnels through a third (unnecessary ) party who takes a 4% cut, then Intact takes another 4% cut plus a deduction after billing. This method has saved Intact over 90 billion dollars, you read it right. 90 billion. Did they pass those savings on to the consumer who they are there to help? Nope, didn't think so.