Intact Insurance Auto Insurance Reviews

On June 13 my Toyota van was rear-ended while I was stopped at a red light. My Intact experience began with their representative over valuing my vehicle by sending me ads from out of town dealers showing asking prices when I sent sale prices to him from my local Toyota dealer he refused to budge on the decision to deem it a right off. The body shop that I was sent to had my van for 74 days when they called and said it was finished. Upon inspection I noticed several defects and refused to take it back, a few days later the shop called again, upon the second inspection I noticed there was a small dent in the rear door which had been replaced. I demanded they replace the door with a defect-free one, the insurance company refused with their adjuster actually saying "if we fixed cars the way our customers wanted we couldn't keep the cost down" and "sometimes we use dented parts" also a dent that occurred during the accident was fixed with body filler against my request for a proper repair. The third inspection, bumper skin was not fastened around the wheel wells and underneath and a 1/2" misalignment of the rear door was noticed midway up the driver side rear panel. I believe the body was knocked out of alignment in the collision. The adjuster said they could fix it by replacing one of the rear hinges. The hinge is not damaged. Nobody from Intact wanted to listen to my opinion or hear my complaints. Now they are saying they will just carry on with the repairs and if I am unhappy in the end I will have to get an appraisal from someone else and will have to sue Intact. 1 1/2 years ago the MOT in Ontario charged me tax on a vehicle valued at $18000, so far the Intact has spent $14300 on repairs with more to come, my rental car so far has cost Intact over $6000. Over $20000 spent so far with no regard for customer satisfaction. I don't know how this company is still in business. They hurt me far worse than the guy who hit me.

Save yourself a lot of grief and read these reviews and take them seriously. Avoid Intact Insurance, they are awful! I was in a car accident a month ago, was 100% not at fault and Intact has yet to even appraise my vehicle for damages and is still sitting at the towing company. I haven’t been able to work since the day of the accident and they have yet to pay out a single penny for lost wages like they said they will. The lack of communication is unbelievably terrible and every time I call them I get someone new and told an entirely different story about why it is taking so long to process my claim.

Was in an accident, sent my vehicle to Intact’s preferred shop. This experience has been atrocious! My car sat for a week untouched, my estimate sat for another week untouched. The third week has passed, repairs have not even been started. Have complained to numerous people at Intact, all they do is offer apologies and NEVER return phone calls. You are way better off else where! You will regret it if you ever have to rely on them.

I recently had an accident where I was rear-ended. I contacted my broker and Intact to go through the procedure to start a claim. I was not at fault but they treated me as such. My broker did not defend me. They never called me, or the collision place to provide an update. When they (adjusters) finally gave me an offer, after confirming my car was a total loss, they provided an offer that was less than the car's worth... They acted like they were doing me a favour with the offer they provided. They will act like they care until you actually need them too.

I had someone hit my and run my vehicle in a parking lot. There was minor damage to the front bumper and driver's side head light. It has been 3 weeks now and this company and the repair shop are dragging their feet with the whole process. They have terrible customer service where no one follows up to update you on the situation and the adjusters are a joke. After the file your claim they won't even answer your calls or messages. Stay clear of Intact. A company with 8.7billion in revenue can't be bothered to do their jobs properly.

I was jerked around by intact for over 1.5 months. I had a vehicle towed after an accident and had the tow company take my vehicle and lock it into a holding compound and refused to release the car b/c Intact refused to pay a $15 environmental fee. I talked to 5 “managers” and they assured me they would release the car that day. This happened 5 times was never handled until I had to threaten to sue and leave there business. They have zero consideration for there customers. Worst insurance company ever. They claim to be the cheapest out there. This I agree. You definitely get what you pay for. Not worth a dime.

Instead of helping me they told me to go elsewhere, didn’t do anything on the claim I had after I phoned/emailed every month. Customer service is absolutely horrific and rude. I’ve been with them for years and they don’t see loyal customers as a value. Do NOT recommend to anyone looking at purchasing any kind of insurance through them.

I hope this message can help as many people as possible know that this company will find any excuse not to ever fix your car and pay the least possible amount. There was a big piece of metal that doesn't fit under the car in the middle of the highway. This piece hit the center of my car and swerved to the right side of the car where I drove over it with both my tires. When I went out, my foglight was broken, the car was scratched from the front center to the right side and all the way to the back. When they went to inspect, they refused to fix the foglight because it looked "Dirty" and refused to fix the scratches because they looked "Dirty" and ended up paying only 106$ to change my tires that were used only 1 winter! They refuse to believe any damages were caused by that incident, basically telling me I'm a liar indirectly. Now I have to pay 450$ extra from my pocket to fix all these problems that were caused by the metal piece in the middle of the highway. They did nothing for me, didn't even compromise and asked me to return my rental car before my car even gets ready or marking the claim as complete. I didn't even get the 106$ yet! Now I have no car, no check from them, spending more on uber, waiting to figure out what will happen to my car after these damages. Don't use their insurance. Overpriced and won't cover you.

My son was T-boned at an intersection when he had a green turning arrow that turned yellow on his way through the intersection. The Third Party claimed she had a green light and two vehicles went through the intersection before she entered. Vehicles could have gone through the intersection from my sons side where he had a left turning arrow and the through traffic had a full green to proceed straight, however, on the Third Party side of the intersection all lights were RED!!! The car in front of the Third Party turned onto the ramp before the intersection and did not proceed through the intersection. The Third Party and witness were sitting privately together in the witness vehicle before the RCMP took the witness statement and this was confirmed by Intact. The witness stated that the Third Party had a full green light HOWEVER Intact sent me an email stating the witness stated to Intact "he looked at the traffic light AFTER he heard the accident noise and realized what happened in front of him". My sons statement to the RCMP was he had a green arrow that turned yellow on his way through the intersection, therefore by the time the accident happened and the witness realizing what just happened in front of him and looked at the light after, enough time had passed for the light to turn green on the Third Party side. The witness couldn't confirm the Third Party statement about two vehicles going through the intersection before her. Intact confirming the witness look at the light after the accident and the witness couldn't confirm the Third Party statement about the two vehicles and Intact didn't even ask questions to the Third Party about where the two vehicles were which she was talking about, Intact knowing the car in front of the Third Party turned onto the ramp before the intersection. Even with this evidence and more not explained here, Intact found my son fully responsible for the accident.

I don't know where to even begin. We were in a car accident that should have been a simple claim. It took 1.5 weeks to have the vehicle looked at. Once we heard something, they wanted to repair the vehicle for $7500 when the vehicle was only worth a maximum of $8200. The $7500 was an ESTIMATE and therefore the true damage was unknown. When we received the information, we instantly requested that it be escalated to look into a total loss. We explained our loss of confidence. From Feb 20, 2019 - March 6, 2019, we got the run-around - told that it was under review. On March 4 in particular, we called for an update (up until this point we had NEVER received a call from Intact; we have ALWAYS had to call for an update) and were told we would receive 3 pieces of information via email by Tuesday. Our broker also called and confirmed this. By the 6 of course, just like the reps' soul - our inbox was empty. I finally lost it! I called them and was told that we were refusing repairs and the rental would be done the next day (never received a call before this saying: we have done the review, here are our findings, based on our findings this is our decision...). It wasn't until I SPELLED out the neglect and bad faith in an email and CC'd the president of Intact until someone actually heard me. I came to learn that after all this time, not one person had requested an autosource to determine the actual cash value of our vehicle, but they were so quick to tell me my vehicle was worth $9600 - with no proof?! We also learned from a phone call from the owner of the wreckers that they were told on Feb 20 to order parts and start repairs (ILLEGALLY WITHOUT THE CLIENTS CONSENT)!!! In the end, we got what we fought for (though we never should have fought). A manager advised that there wasn't anything special being done on our case. Our vehicle was well within the parameters of a total loss (OMG). I was then told that I had until Monday to empty my old vehicle. I told them I would go on Saturday - which they told me was fine. Only to show up at the wreckers that are closed on weekends and no access to my vehicle (I live an hour from the wreckers) and no one will return my calls/emails now! We could certainly SUE Intact on bad faith with handling our claim. The neglect, etc. If I wasn't so exhausted from fighting for what is right for 5 weeks, I would be suing them. Thank you Intact for the mental stress that you caused my family through an already stressful time. I will NEVER EVER EVER EVER be going with Intact again. As soon as my policy is up, I'm out of here. My family, my fiance's family and all of our friends (and as far as I can spread the word) will NEVER use Intact. Horrible. Horrible.