Intact Insurance Auto Insurance Reviews

Outrageous abuse. This Intact Insurance for Uber drivers is extremely expensive. If at any point you decide to cancel, they will even charge you a "Cancellation Fee"!!! Also, be aware that Intact share your personal information with the Police, in case you miss a monthly payment. Extremely abusive monopoly and invasion of privacy. They need to be sued collectively to reimburse for so many abuses!

I was with Intact for 5 years, and there was absolutely no phone call from them about an outstanding bill, then issued payment, only for them to auto deduct the payment again, if that pay had been successful, they wouldn't have had an issue I guess, but since that payment was not successful, they cancelled my account. Keeping in mind two attempts to pay the outstanding bill. Then the lady I spoke to was absolutely rude. Then I decided to cancel the policy with them. This was my first outstanding bill in 5 years with them. Now that I'm looking to commit myself to another insurance company, the insurance companies cannot access my Insurance history for whatever reasons known to Intact only. I was forced to request for a Letter of claims experience, only to be told that a mere letter takes 3 weeks to draft (how inefficient is this, I don't care how busy you are, its just a letter). My premiums went up every single year for the 5 years I was with intact, paying over $20,000 in premiums with them and all they could pay me back was make my insurance information inaccessible. I will never recommend this company to anyone, including, my relatives, friends, acquaintances, and anyone...

We recently sold our condo and purchased a detached house. We contacted our home and auto insurer, Intact, and asked them to quote on the new house. They wouldn’t insure us for flood damage, which we knew we needed and wanted, so we had to transfer our policy to a company who would provide that coverage. Intact has penalized us and debited our bank account for cancelling our policy... despite them not willing to provide the coverage, we need. Very unfair, in our opinion.

As a high school student, and having Intact Insurance as my first insurance company has been the worst experiences by far. I was with them since I was 16 years old, paying $211 a month for my insurance, I am now 18 and all of a sudden they have without telling me or without sending a package in the mail have increased my monthly payment up to $343, in addition to this I have never received a speeding ticket nor have I been in an accident that was my fault. To make things even better I have not reviewed an insurance slip and have been driving without a proper insurance slip for a month now and they have not done anything to send me out a new one. When speaking on the phone to multiple insurance brokers I was told as an insurance company they have the right to increase insurance rates, how does an insurance company without notifying their customer to increase someone’s rate by $132 a month! This works out to be $4116 a year for insurance!! The worst part of it all in order to cancel, I must first cancel and then they give you the amount you must pay to leave.. intact insurance has been the biggest scam.. not sure how they can do this to a high school student who works a part-time job.

After the accident, I was not informed with proper information. After I cancelled the policy, I was still paying auto insurance when I had no vehicle and when I realized and stopped the payment, they slapped me with cancellation for not paying the bill.

The rate I was paying from 2017-2018 was $270 as I was a new driver with my G2 license. From 2018-2019 they decreased my rate to $239 a month, as I got my G license and proved to be a good driver! I received my renewal package at the beginning of January 2019 for the 2019-2020 year, and my rate went up to $290 a month. I was confused as to why there was a $50 increase monthly as I have not changed my address, I’ve never been in an accident and have never received any kind of ticket. I called Intact to see if they could explain to me why there was an increase and I was hung up on and when I finally was able to talk to someone, I was told that everyone’s rate was increasing, but by $50 dollars a month, which I found to be quite ridiculous. After this, I found a new auto insurance and cancelled my insurance with Intact. While cancelling my insurance I asked the broker “will I be charged for the month of February?” His response was “No, your last effective coverage date by Intact is January 31”. Tuesday, February 5, I saw Intact charged my account $290!! Straight away I tried calling, as I was explaining the issue to a broker, I was hung up on again! I decided to call my bank and put a stop payment so that Intact isn’t able to take any more money out of my account and I was refunded my $290 from the bank! Intact is a disgrace of an insurance company, they rob people and when you try and talk to someone, you get the runaround or hung up on! Do NOT give these thieves your money, there are way better companies out there with way better rates AND customer service.

The worst company in Canada is INTACT INSURANCE!! I've told the insurance agent by phone to cancel renew insurance before due. I have now been charged the new rates even when I don't have Intact anymore. They are so DISGUSTING!!...

Unbelievable service ….Our Father passed away the end of Dec 2018. This company won't let us cancel his car insurance...we have provided his death certificate and bill of sale showing his van has been sold...still not good enough for them...they want a copy of his will (which is none of their business) or a letter from a lawyer (yes, at our cost)...I guess I might have to bring his ashes and pour them on their desk ...or get the press involved ..Beware even if you're dead, they will still try to rip you off

DO NOT GO WITH INTACT. I wish I had read the reviews before signing up. A week of "My Driving Discount" and I was out. The app is ridiculously stupid and clearly set up to take your money regardless of the quality of your driving. I tried to cancel my Intact policy over a month ago, and they have had me jumping through hoops to get my refund ever since. The latest update? I was sent a letter saying "your refund will be processed upon clearance of your last payment". What does that even mean? I paid Debit in full over a month ago. This entire experience has been an absolute NIGHTMARE. To summarize: DO NOT GO WITH INTACT.

I just wanted to write a review about the very poor customer service I've revived from Intact insurance. I was insured for a year and during my renewal policy they told me I'd be paying $120 extra a month, I expressed I didn't want to renew with them, however, they went into my account and took the increased amount regardless. After I called them to cancel and they told me I need to FAX them a written letter to cancel, to which I asked if I could email a picture, they said no. So it was Sept 13 and my policy renewed on Nov 8th, so I thought, okay, I paid them, I'm gonna be insured 'till Dec 8th now, it is what it is. Well, then they went into my account again and took another increased payment, I ended up paying them $1000 in a month to renew my policy I already had with them... So now I'm pissed. I call them and can't get ahold of any supervisors or retention and I'm cancelling on the phone and he brings up the written letter. However, now he says I can send it through email after the fact. On top of that, now that I've cancelled with them, they're charging me $250 to cancel with them. Do not go with this insurance company, they are not helpful, extremely rude and only after your money.