Intact Insurance Auto Insurance Reviews

So back in April 2022, we had a massive snow storm and I drove home from work and parked my car in my driveway. The next day I leave to go to work and I hear what sounds like a scrapping noise under my car. My boyfriend looks at me to find that the snow had got all up in the splash guard of my Honda Civic (which is low to the ground) and completely froze and busted out my splash guard.

I called my insurance broker to find out if the damage would be able to be fixed by insurance. He said he would ask intact and they’d get back to me. 2 weeks passed and I get a call from Wanda at Intact. She states how she’s opened a claim about the damage. Since 2 weeks had already passed and I had to use my car I had already fixed the damage. I call her back she doesn’t answer so I leave her a voicemail saying I didn’t want to open a claim I had a question and the damage was fixed I didn’t need their help it was all fixed. Problem solved

A month later I get this email that I haven’t returned their call regarding my at-fault claim. So I call Wanda again leave her multiple messages she never replies and I forgot about it. Figured she’d get the voicemail (guess I should’ve followed up)

In June (after I had left multiple voicemails and even emailed them) I get a letter if I don’t reply in 5 business days they will be processing the claim as an at-fault claim. So I call Wanda again no answer I leave several voicemails and emails. Never get a hold of her. So I call Intact head office to speak with someone about what happened. I’ve told them all the days I’ve called Wanda. All the emails and how I don’t want an at-fault claim it wasn’t supposed to be a claim it was supposed to be a question and I fixed the damage myself.

A few days later I Finally I get a follow-up email saying that it’s been canceled. I’m like perfect moving on. 2 weeks later I get an email from my insurance broker saying I need to submit a bill to show I fixed the damage. I call my insurance broker and said it was the splash shield the local dealership cut it off and racked up the remainder. So again I figured it’s all fixed move on.

3 days ago I get my insurance renewal and I went down like 3 bucks: no claims, no accidents, and no tickets seem strange to me. So I called another insurer to get a quote to compare prices. Come to find out Intact insurance put on my insurance that it was an at-fault claim in April...

Moral of the story... I have canceled insurance with Intact & have gone with another insurance... low rates, and way better customer service. Shame on you Intact and Wanda for all I have had to deal with since April over something that was supposed to be a question.

I’d give them a 1/2 star rating if it would let me...

We ended up with Intact insurance because they bought out our previous insurers. If you are going to buy a company, you need to continue their service. Intact is the worst company I've ever dealt with. We have a small claim a month ago and still no action. The adjuster we were given must be on vacation because of several emails and 5 phone calls and she still hasn't responded and hadn't submitted the photos we sent. I suspect we won't get a settlement until months from now. We will definitely be looking for another provider as soon as this is settled.

Literally, the worst insurance company I have ever dealt with. Save your time and your sanity and never choose Intact.
(1) Took me a month to just get an ESTIMATE of the total damages to my vehicle after my accident
(2) Now I'm now stuck playing phone tag with people who apparently are never around trying to get an estimated repair date.
(3) It took them 4 days and 3 phone calls to actually start my claim
(4) It took them a week to tow my vehicle from the collision centre location to the city where I live
(5) Another week to tow it to the correct body shop at my dealership because they brought it to the wrong place - their own shop, not the one I noted
(6) Another two weeks to get the estimated repair amount AND BIG surprise, I didn't even get the estimated repair amount from Intact Insurance - I got it from the body shop itself because Intact is too incompetent to reach out in a timely manner.

Can't even call their general phone line because you're on hold for over an hour and then the line gets disconnected... They want to repair a $28,000 vehicle with almost $18,000 in damages. The biggest joke. Would not recommend Intact to my worst enemy.

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I had a recent accident where I was rear-ended, they gave me incorrect information and I spent more than a week trying to get my car removed from the place they told me to store it, they lied and said they did not tell me to store my car there. The adjuster gave me a hard time and asked a lot of personal questions that had nothing to do with the accident, I spoke to the Senior Manager and he was rude and obnoxious. I was left without a car for weeks and I could not get to work. I had a mental breakdown and they still had me pay my premiums even though they had not fixed my car. Anyone looking for car insurance please do not go with this company they are tyrants.

Intact is a scammer.
Actually, they are speaking lies and postponing and rejecting everything and playing just with words.
My claim experience was awful.
Even if you had right, they will not give you money.
They are very rude. Just avoid them.

Agent is not reliable, didn’t even bother to understand or analyze of what happened exactly at the time of the accident, nothing happened to my claim, no explanation from the Agent and the Company, bad experience.

Please don't use Intact. It's a scam. Employees are rude, unorganized, take a long time to get a response. They only pay what they want. They are too lazy to come out and look at the truck. And tried to put USED parts on a truck that was 3 years old. You are better off without insurance...

My husband was parked in a parking lot with our brand new car and opened the door. Literally "touched," BARELY the car parked next to ours. The woman in that car went to the police and falsely claimed hit and run, that we had done $2000 damage etc. The police investigated and said that her claim was basically opportunistic fraud. Of course, because police were involved, the woman got our insurance information. We objected and explained what happened, submitted photos of our car, did a line -up, offered to pay for the police report, made statements, said that we would take the woman to court for a false claim. Intact informed us that the woman had supposedly had the work done already, determined that we were responsible and placed the claim against our insurance policy.