Aviva Auto Insurance Reviews

I had both Auto and House policy with AVIVA for over 15 years. My rates increased last year. This year I got the notice that I was selected randomly to reapply for my policy renewal via email from my broker? I asked my broker why and they said AVIVA are randomly reevaluating auto policies in Alberta. You have to reapply and AVIVA will decide if you will even get a policy or not, plus you have to pay entire years policy, no monthly plan. I got the six-page form by registered mail today, just like starting from scratch, they already have all this information. I am a -15 grid rating driver, which is the best rating. I am the type of driver that AVIVA should be providing policies for since I am the lowest risk. Being treated like crap doesn't work for me, bye bye AVIVA. I also have a home policy which is getting switched to another insurance provider. AVIVA is the only company I know that doesn't want your business. Avoid them like the plague! I would rate AVIVA lower than one if I could.

We are retired. No accidents. No tickets. Have been customers of RBC Insurance and (now Aviva) for the past 35 years. We live in a low-risk community and drive a Hyundai and a Ford. How can they possibly justify an increase of both our auto and home insurance by 39%?! We hate change but NO WAY we will be assaulted by this corporate greed. Shop around folks.

This company is absolutely awful. They are the first company that I used for my car insurance and when they were under RBC, they were great but the minute they switched to Aviva, they were absolutely horrible. They more than tripled my policy amount over two years then suddenly cancelled my entire policy without a word. Not even one claim or at-fault accident on my file. They are absolutely disgusting and the worst. I hate this company.

I, along with thousands of other Ontarians, have been sent the "5-page demand letter" from Aviva. They requested that I re-apply for exact same coverage I've had for 24 years without issue. I've never had an accident claim, nor a ticket. I've read the hundreds of comments from others in the same scenario. Aviva is sending out overly complicated forms that regular consumers would not know how to complete. They are asking for information that they have had for years. They give an arbitrary deadline to complete and mail back. After reading the reviews online, I decided not to take the chance and spent hours with my broker filing these out in every single detail possible. My broker sent them directly, and I also sent a hard copy via registered mail to the address provided in their letter. Aviva rejected my broker's application 3 TIMES! They also redirected the registered letter. On my brokers 4th attempt Aviva demanded a detailed explanation of why I owned 2 vehicles, demanded I put my nephew on my insurance (16 yr old that is only a G1 driver in driving school) and demanded a copy of friend's license that I lent my vehicle to ONE TIME (she even lives in a different town). They also had entered a claim on my vehicle as Third Party Liable - no claim on my record without my knowledge, with no communication with me. This should be illegal. This is a predatory practice by Aviva to all good drivers in Ontario. Everyone is saying the same story. If you qualified for accident forgiveness, expect the same letter. Not a single person I know has been able to successfully renew their policy. It's a clear "bait and switch". Aviva has refused to respond to me, or to anyone else in the same situation. Aviva must honour their "accident forgiveness" advertisement that they used to sign up their clients. They must reimburse those who they've cancelled with this fraudulent tactic.

Like the reviews below, I had a registered letter regarding my auto insurance. With no claims and no tickets, I was frustrated, so I opted to cancel my auto and home insurance. Received a letter stating cancellation, perfect. But they still took money out of my account even after cancellation and worst yet, they took double. Called in and finally was able to speak with a human, said they would refund me but will take 2 weeks. Very ticked off as I am on disability from the police force and need every penny. $471.00 out of my account when I need those funds. Cancel and they still taking funds. That's fraud. DO NOT use Aviva! I would put zero stars if it would let me.

I recently received a registered letter that was very adversarial in tone. After 20 years of being with RBC, Aviva has sent out a 5-page form that I must complete or my insurance will be terminated. This form is not intended for consumers to fill out; it is very complicated. I have 3 vehicles worth over $80,000 with no debt, an excellent driving record with 1 speeding ticket... I've spoken to the Government Agency here in Alberta and they asked me to send all documentation to them, including the letter. I've since learned that Aviva is intentionally trying to dispose of all the customers who have 1. Free Accident coverage 2. Lower deductible for loyalty 3. Lowest rates for good driving. They are compelling these customers to leave by threatening them. Please contact Alberta Superintendent of Insurance to complain. They informed me that they can only legally ask 13 questions, and if answered cannot legally cancel your policy for Liability, but they can cancel my comprehensive. After reading how they have dealt with claims from other customers, I am likely going to change anyways.

Unbelievable. I started with Aviva last year with the most basic insurance (home and auto) and set up auto-pay. In September I was gone to Europe to get married and there was an issue processing my payment. A few days later they tried taking payment again but it was declined. This apparently deems cancellation for non-payment, even after I offered to pay off the remainder of my year. I notified Aviva I would be gone in September but instead of calling me or emailing me, they sent a letter for cancellation that was not received until I came back from Europe. Don't deal with this company unless you want headaches, they have no communication skills and the underwriters are quick to take action without first doing due diligence on every situation. Now after a 100% perfectly clean driving and insurance record, no one will insure me without paying off the full year. Thanks for screwing over a family with 1 vehicle, an 8-month-old and second on the way. Hopefully, I get a reply if this company is somewhat decent enough.

My first accident in 50+ years and how disappointed and frustrated I was. After booking in the claim months ahead for a small damage incident, it took two weeks for the appraiser to arrive and another two weeks for the adjuster to give the go-ahead for a very minor repair to my 5th wheel even though the insurance company was notified months ahead when the vehicle was being booked in. I got the runaround and as the old saying goes 'I can deal with honesty but have a very hard time with lies'. Everyone just kept passing the buck and made excuses why there was no action. It took a month to do a two-day repair job. I will not use Aviva again.

Been a customer with AVIVA for 10 years, clean record and suddenly one speeding ticket (45 km over) and they've cancelled my policy! They really do suck and hope they're out of here!

After waiting for about 1h50m to speak to customer service , I found out that my insurance went up for no apparent reason !!!!
No claims for over 20 years and a clean record ....
Can someone explain why, cause hell I don't know ....
Well the increase wasn't much but still, it should be going down not up...
Well time to start looking elsewhere for my insurance needs