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Aviva Auto Insurance Reviews

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(473 reviews)
Aviva
1.3 out of 5 stars:
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Thieves

by LD on Sep 30, 2020
1 out of 5 stars

I was with RBC /Aviva for 5 years and since the last year, they demanded to pay in full without instalments or 70%, 30% options as they had and let me pay. They increased my premium for more than $300! I have never had any claims or accidents in my life. And when I tried to call to cancel my insurance during the COVID lockdown, it was impossible to reach any of the representatives as well the line was all the time busy! After trying several days and wasting my time (5 to 6 hours daily) finally I had the only first and last chance to speak with a representative to cancel my policy, he was taking his decisions over mine, that I have to have insurance (even that I'm not using the vehicle). Now they sent me a cancellation letter with an outstanding balance of 3 months? They are dishonest sending registered mails that do not require your signature! (something that I never heard before) to put you more in trouble. Hope more people get aware of this and boycotts Aviva shady practices.

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Check your yearly increases

by John on Apr 8, 2020
1.5 out of 5 stars

My insurance went from $1100 to $1600 (approx.) in one year, no accidents, no tickets. I continue to be retired. The only difference was I am now a year older 67 and now 68. My wife has a similar story to tell $1000 to $1300 (approx.). Didn't notice until it was too late, I am angry with myself and OTIP. The Government's expectation is that the insurance rate should increase between 0 to 4% for the 2019-2020 season.

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APPLICATION & FULL PAYMENT??!!

by Shocked on Feb 22, 2019
1 out of 5 stars

I just got a registered letter from Aviva stating I had to submit a "WRITTEN APPLICATION FOR REVIEW AND ACCEPTANCE". Without this form, my policy would not be renewed. Also, FULL PAYMENT must be made if accepted. I spoke to an agent 2 weeks prior to receiving this notice and there was no mention of this ridiculousness. He updated my existing insurance with my new details and I got my pink slip in the mail. Today, I called them again to find out why I was getting such a letter and the rep. indicated that I was picked randomly and this is a NEW LAW in ALBERTA - which I think he said to get me off the phone #fakenews. I will be filing a complaint and will start looking elsewhere for auto insurance. I have a clean driving recording & have been driving for 15 years. This does not add up - they are up to something.

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What gives

by was loyal on Feb 15, 2019
1.5 out of 5 stars

Over 30 years with Aviva. NO claims, NO accidents, never a payment missed. On renewal, premium increased by $600.00 for no cause at all. Left for a better Co. Wish them well.

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Aviva...Don't use ..Period

by Noviva on Feb 7, 2019
1 out of 5 stars

Have been insured with this company for many years, without claims! Just received a "registered letter" from them this morning requesting, sorry, demanding, that I apply to renew my auto insurance with a 5-page "inquisition application form". Apparently, this company is purging or firing good clients. Why would anyone even consider renewing with them with this kind of attitude?? Don't use Aviva or even get a quote from them.

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No reason rate increase

by woodlodgeslw on Jan 27, 2019
2 out of 5 stars

After over 30 years of being insured with RBC, in which my rate had declined every year since 2001, Aviva took over the RBC insurance work and my rate increased within two months by $20 a month for no reason (no tickets, no violations, no claims) and no explanation. Went to another company and my rate dropped by $35 from what it had been with RBC ($55 a month from the Aviva rate).

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