Aviva Auto Insurance Reviews

Out of all the companies I have dealt with for insurance, Aviva is by far the worst I have experienced in many years of dealing with insurance companies.

Aviva gave me the monthly insurance payment schedule with the dates that the company would take the payment from my bank account. They waited for 5 days after the scheduled withdrawal date to go into my account to get the payment. As a result, there was a domino effect on my transactions and they messed up my banking. They were asked to return the administration fee to me because it was THEIR MISTAKE and they refused to return the money instead blaming the situation on me.

AVIVA, if you give your customer a schedule with dates on it then IT IS UP TO YOUR MANAGEMENT to make sure that the EFT withdrawals get processed and withdrawn from your customers bank accounts on the dates provided by Avival. If you cannot manage this simple process, then find another job!

This is by far the worst insurance company I have ever been with. Someone hit me recently. I let the adjuster know I was leaving the country and I needed to know what was going on. He said he would let me know within the week. I heard nothing. Called three times and left two emails with no response. I called and had it escalated and he miraculously called me the next day. He told me they still had no decision about whether my car would be deemed a total loss (three weeks after the accident and an estimate was done at the very beginning of the claim). He said he would let me know by the next day. Heard nothing for three more days. Called today to say it's a total loss and stop driving it right now. Told a rental car would be provided within fifteen minutes they would call me. Two hours later no call. Called adjuster and he didn't answer. Office is now closed, I have no rental and can't drive my car.....Guess I have to cancel work. I pay good money for my insurance, and an accident that wasn't even my fault has now put me out because my own insurance company is lazy and incompetent.

Due to a family emergency we missed a couple of payments. When we called to discuss a payment plan, they agreed to take out double payments two months in a row. When the time came for the money to come out, nothing was taken. We waited thinking perhaps they were back logged and didn't get to it. A couple of weeks later, still the money was not removed. When we called Aviva Insurance to ask them why they did not take out the money, we were told that our insurance was cancelled. Meaning, they agreed to a payment plan only to remove our insurance. They gave us no reason why. Now that we are trying to get insurance back onto our vehicle, we are having a difficult time due to all this. I wish they had at least given us a reason, instead of agreeing to a payment plan and then going ahead and removing our insurance without letting us know.

Very poor customer service. You’re lucky to hear from them once a week, dragging the situation out and absolutely low ball you. They sell you 1500 in car rental but can’t use it all cause as soon as they send you an offer they end all outgoing money in one week. Even if you’re unsatisfied. They also make it so hard to get a hold of that you just run out of time to settle. I run a business and will be sharing my experience with all business platforms that I am a part of so they don’t have my experience.

I was with them for over 16 years with no issue and was short $50 on a almost fully paid premium and they cancelled my insurance.

They took about $1000 out of my back account without my consent, this is not right all I can say is that this should be Canadians last option when it come to any type of insurance including vehicle.

My policy was cancelled without warning because I had a partial non payment on the file that I didn't even KNOW happened... I had called in last month to update my direct deposit schedule and no one informed me then that there was an old $50 outstanding payment and that it wouldn't even go through because my account was set up to be cancelled. Today they informed me that the only way I can create a new policy is to pay the entire premium for the year upfront. TERRIBLE communication. I am furious.

I have both my auto and property insurance with Aviva and now with the pandemic, I started looking around for better rates. Doing my research I found better coverage for both policies and for much cheaper, saving approx. $1000 per year. Therefore calling to cancel mid-term my policies with Aviva I am told that Aviva's short-term calculator indicates a 22% charge when my understanding from other mortgage brokers that the industry standard is 8-10%max. I want people to beware of these outstanding charges and think twice before joining Aviva. Do your research as there is way better out there. The best part of it all is that we were told we are getting a firefighter discount as well but how can that be when we are overpaying If I could give 0 stars rating I would.

We got a letter in the mail a few days ago. They said that they were unable to charge my credit card, and they are charging me a $50 NSF fee? The monthly insurance is only $35.66. When we called them to dispute this ridiculous fee, they said that we had to contact our bank (RBC Visa) and find out why the charge was declined. They would only return the $50 IF the bank accepted responsibility for the error. Very odd customer service, but on to the next step. I called my bank, and while there was plenty of room on the credit card, they said that Aviva had been using a credit card that had a 2017 expiry date on it for the past 3 years of charges. The Aviva representative explained that they had some sort of agreement with RBC/Moneris that expired cards will still be honored, which is why it was still working for 3 years. Well as of the last charge, it stopped working for them. Aviva told us it was due to "insufficient funds", but the bank says it was because they used a 2017 expiry date that was no longer accepted. I believe what happened: RBC Visa just issued me a new card, and the 2017 old one stopped working. The weird part here is it looks like Aviva may have recently updated their system because when I first called in they told me that had the card on file with the 2024 expiry (which we never provided to them), which PROVES that they have an agreement between RBC Insurance and RBC Visa to automatically update the expiry dates when new cards are issued. My concern here is not so much over the personal $50 charge but is for the thousands of Canadians that are being charged $50 NSF fees by Aviva / RBC Insurance when a credit card doesn't work. Through our company, we have over 100 monthly credit card charges that come through, and occasionally, they bounce for whatever reason. Not once have I see a company charge us anything for that... they simply send us a notification and let us know they will try the card again in X days, or warn us that service may be interrupted after a certain date. Does anyone know the name of the government bureau that I can write to about this? Does this $50 fee for an expired expiry date seem ethical? Yes, I know that when you get a new card, it is up to you to reach out to all of your vendors, BUT every single other vendor simply lets me know they need the new #, and I've never once been charged an NSF fee for that.

I was with RBC /Aviva for 5 years and since the last year, they demanded to pay in full without instalments or 70%, 30% options as they had and let me pay. They increased my premium for more than $300! I have never had any claims or accidents in my life. And when I tried to call to cancel my insurance during the COVID lockdown, it was impossible to reach any of the representatives as well the line was all the time busy! After trying several days and wasting my time (5 to 6 hours daily) finally I had the only first and last chance to speak with a representative to cancel my policy, he was taking his decisions over mine, that I have to have insurance (even that I'm not using the vehicle). Now they sent me a cancellation letter with an outstanding balance of 3 months? They are dishonest sending registered mails that do not require your signature! (something that I never heard before) to put you more in trouble. Hope more people get aware of this and boycotts Aviva shady practices.