Aviva Auto Insurance Reviews

Dealing with Smart Coverage Insurance Brokers was one of the worst decision I ever made.
They were not bad to deal with when it was time to set up policy and everything was done on one call. The broker however lacked knowledge about auto insurance and neglected to point out a lot of critical information which would've impacted my decision.
When it came to cancelling the policy, I was given a very hard time. Twice I called and requested to speak with a manager and was advised that there's no manager in office who can take a call. I am glad I ended up cancelling policy as employees were very incompetent and would not trust them with my insurance and claims. I would not recommend them to anyone.

Could not be more upset with Aviva Insurance, I had 2 policies with them; 1 policy which had a vehicle and another policy which has a vehicle and a house. Aviva automatically renewed my insurance policy for the house and 1 vehicle in November for another year and then when my second policy came up for renewal in December they made me fill out a bunch of bogus paperwork to renew that separate policy. I have friends that work in the insurance industry and said that Aviva was re-evaluating me as a customer because my premiums were not high enough (this would have been ok if they just raised it but the fact they made me reapply for one policy and not the other with the most non-user friendly paperwork to fill out ...) we all know how the economy works..... I ended having to get different insurance for my one vehicle and they were going to charge over $500 to cancel my home and auto with them because they just renewed it automatically the month before. My recommendation is to get a broker and tell them to not even look twice at AVIVA. The worse kind of customer service experience I have ever encountered. DO NOT CHOOSE AVIVA!

I received the 5-page form by registered mail to renew my auto insurance with Aviva. I’ve been with RBC insurance for 19 years. I have one month to return the form. After reading comments on this forum, I called RBC and spent over an hour filling form, so as to avoid problems. Who knows what algorithm triggered this? This is an awful way to do business. I called a broker and provided them with the same information for a quote. I’ve had it with dealing with an insurance company that treats me so shabbily. I called them last fall to get a quote on a new trailer. I wanted to sell my existing one and buy a new one. In mid-policy, they cancelled my trailer insurance while I was on the phone. I got it back, but it took hours on the phone. I promptly sold my trailer and did not replace it. I find that Aviva is very fickle and unpredictable. I’m hoping that the broker comes up with something reasonable. I would like to never need to deal directly with insurance companies again.

Stay away from Aviva. Terrible experience. Been insured with RBC for 10+ years never had any problems. Since they merged with Aviva been horrible. This year got 5 pages long application to fill out by certain date and been told if they don't receive by the due date my insurance wouldn't be renewed. Sent all the documents on time and still got mail back telling that they won't renew my policy because I didn't send documents on time. Called them and when they realized it wasn't my mistake they were trying to find another excuse not to renew and they said to me even if you send all the documents on time we can't renew because some info is missing. The real reason for not renewing our policy is the at fault accident that I had in November 2018 and as soon as you make a claim they are trying to get rid of you. We do have accidents forgiveness for the first time as they said but that is a real lie. Never heard from anyone that insurance won't renew your policy because not filling the application properly. This is just a stupid excuse that they use. First of all, I have never done this before usually, broker fill all the necessary info so if I didn't do it properly they should offer some help because I'm not the broker and this shouldn't be the reason for not renewing my policy. Please do not go with them if you need any kind of insurance they are horrible awful customer care, not getting anything for being a loyal customer it is disaster. So rude, instead of trying to keep you as a customer they are telling me to look elsewhere for insurance. Rbc you made the biggest mistake for selling your company to Aviva. They are not professional insurance company. Terrible I will advise anyone that I know to stay away from them and hopefully, they will be out of business soon. I would rate them 0 stars. They shouldn't exist at all.

Aviva sent a registered letter at the end of November during the postal strike wanting us to reapply for auto insurance after we had been with them for 9 years. The forms were received just before Christmas, which were 5 pages of jargon I didn't even understand. We filled them out and sent them back, they didn't receive them until January 14th...our policy expired on the 12th. When I finally got ahold of someone after 45 minutes of being on hold 3 separate times, they told me that I did not fill out the forms correctly and they would mail them back to me to fix. I told them I can't go without insurance and asked if I could have a grace period. They said no and absolutely refused to help me. Then told me if I wanted to stay with them that it would be up to 5 weeks with no insurance before it is sorted out. Their exact words were "well, if you need insurance today, then go somewhere else". All the agents I spoke with refused to let me talk to a manager and said they would put in a note on my file for one to call in roughly 5 business days. On top of all this, I have made monthly payments with them for 9 years, not once did I miss a payment. They said that because I lapsed I am deemed a "threat" for non-payment and they want a credit card number for full payment before they even reviewed a so-called new policy. My driving record is spotless, I have zero claims and this is how they treat a customer. These people need to be reported to the BBB. What a scam to jack rates. Horrible Company. Thankfully, I was able to get insurance with another company with better benefits and customer service. DO NOT USE AVIVA.

Called around and choose RBC insurance through Aviva because it was least expensive. However, had a claim in November where we were rear-ended (no fault of ours). All three vehicles had Aviva insurance... we received phone calls at home and cell from Aviva looking for the other occupants (who caused the accident!) and leaving us messages regarding this claim and personal information!!!! We complained but it continued... we got a lawyer and it didn’t improve. Our health adjuster was ignorant and rude (we faxed paperwork and he stated “well that goes to Toronto... I’m in Halifax... do you want me to get in my car and drive there?!)... We were the victims (multiple injuries... deaths... etc) and our own insurance company was treating us like this!! We called their supervisor and requested a new adjustor - which was ignored. We phoned RBC and complained and were ignored. We went back to our lawyer and were suggested not only to sue the people responsible but also Aviva... insane that as a large company they treat their paying customers this way! Disgusting!!

On the fifth adjuster with Aviva since July 2015. I was on a motorcycle and was hit by a car, they kept me in the mig for a long time. Each expense form submitted resulted in Insurer examination which supported expense. Even after approval, they are asking for more information that they already have. If you are injured and insured with Aviva, get a lawyer

Had a heck of a time dealing with this company. With their lack of response and them trying to rip me off on my car that was a write-off! The accident wasn't even my fault! They then low balled me even though I had coverage to replace my car and of course I had to fight it. The accident happened on December 1st and the claim didn't even get settled until January 19th! This was only because I was so sick and tired of dealing with Jacques. I had included his manager in the emails, and she was unresponsive as well. Until I got my lawyer involved and as soon as they sent the email, low and behold, Aviva responds within 3 minutes! Eventually, they even became unresponsive to my lawyers' emails and phone calls. They would call at odd hours knowing my lawyer wouldn't be able to pick up! Then once I got my lawyer involved they refused to even talk to me about my claim! Ridiculous! I call them, wait on hold and leave messages to no answer. They are willing to take all your money but when it comes to paying out they are unwilling. They got a "deal" from the dealership but the dealership said we only give that deal if this is a cash payment of the vehicle. Customers don't get the discounts if they go on finance. So again I paid 36k and when they said full replacement they don't really mean it. The adjuster said he needed the MSRP, etc etc. and when he wasn't able to get information from the dealership because they didn't have it. It went silent. I got the MSRP price of my vehicle and yet they gave me a lower settlement. If he wasn't going to change his mind on the payout why make me jump through hoops to get the information for him? I had the no depreciation endorsement. So, in the end, I am at a 10K loss. So the year I have been paying into my last car was a waste. Terrible customer service! I even contacted the ombudsman and that is a total joke as well. They tell me on my insurance that if I am not happy with how things were handled I can get my premium back, but when I emailed them they told me since I have my lawyer involved they need to deal with my lawyer or have my lawyer tell them they aren't dealing with it anymore. My boyfriend also sustained injuries and when I talked to my adjuster, he said the healthcare team will be in contact. 2 weeks after accident still no answer. So I called them again. First they said oh I will put a note in for someone to call. When I called back they said oh someone clicked off not to call your boyfriend. Well, wouldn't they have seen that in the first place?! My boyfriend is still in a lot of pain from the accident that happened Dec 1st! We have gotten a lawyer to deal with this and it is ridiculous. I wonder if there are any companies out there that treat their customers better? and not to lie to them!?

Horrible company to deal with. I didn't even sign up with them but a broker tried to put me through them even though I signed up with another company. (My current policy with the broker was cancelled and was no longer renewable through the company I had. Essentially, my current policy was no longer an option when the term ended, and I sought out another )

Long story short, they have harassed me for "unpaid time on risk" even though I showed proof of insurance. Threatened my record, claim to have submitted my name to a collections agency, and also claim to go after your "payment record" which means that they say you're someone who may not pay your rates and it could affect your rate with other companies.

I think a lot of it is scare tactics, but it goes to show what the company is like. Speaking nicely didn't help at all, and I've never been more frustrated with a company in my life. I'm a standard, average person who follows the rules and pays everything on time. This blew my mind! I hope others can avoid this experience by finding another company.

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.