Aviva Auto Insurance Reviews

So, here's a quick summary of what happened; 1.) Beautiful sunny day outside. I'm out driving in my Audi A4. 2.) Put indicator light on to turn and get "smoked" by a big truck. 3.) The back of my A4 is crunched. Lots of damage. 3.) Lady driver is upset. She's at fault. She tells me to F off. (???) 4.) Police arrive. They write a report. I take lots of pictures. I have witnesses. 5.) I drive car home. 6.) I get a quote from a licensed Audi repair shop. 7.) Aviva tells me they won't cover the full repair. I say "you're kidding me right?" Aviva explains that they want to send me to their chosen shop (example: AAA Auto repair). I tell Aviva " I don't think so. I want a CERTIFIED Audi repair shop fixing my car. And anyways, I'm not at fault. The "lady's" insurance needs to cover the repair." 8.) I get my insurance broker involved. I stand my ground. 9.) Aviva changes their mind and they pay for the entire repair. Why did I have to go through that, especially not being at fault? When you add the headache, the waiting on the telephone to talk to someone at Aviva, I can only say " Aviva - you are the worst."

Waiting for almost an hour on the phone !... Claim advisor doesn't return email or phone calls !!!

Avoid this insurance company like the plague!!!. Tried three times in one week to get a temporary insurance slip for a new vehicle via e-mail, they could not even do that right. Had to eventually have them fax it to the dealership! My eight-year-old granddaughter knows how to send one! Every time you try to contact them, they place you on hold for at least 45 minutes. They think we have all the time in the world to wait. This insurance company is a JOKE!

Aviva acquisition of RBC Canada ruined my RBC experience in 2 ways.
They increased my premiums and in return their customer service gave me attitude! Switching all my insurances to others is way to go!

I have been fortunate that I never needed to claim with them. But reaching anyone takes forever. It took me THREE days to get a hold of someone in customer service. I was on hold for one hour one day, another hour another day and then finally decided to call them the second that they opened and finally got someone in about ten minutes. And since they close at 500 on the dot and no weekend hours, it makes it difficult for those of us who work hard for a living to deal with this during business hours. How about putting some people on a late shift, early shift, put more people on the phone? How about putting your customers' interests a bit more in the forefront? In fairness, the girl who answered the phone was polite and answered all my questions. I did not give her grief because, in the end, the unacceptable state of operations is not her fault. Several years ago, I had lost my job and my wife was battling cancer and for the first time in 34 years of driving and insurance, I had my insurance payment bounce. Yes, it was my fault. And I begged them for help. Begged them. And they screwed me over big time. I had no choice but to pay the increased premium as they were almost treating me like a new policy, and it would have been no better to move elsewhere and I did not have the time to spend on it. Well, that blemish has disappeared off of my insurance history and I am moving on to much much better and saving about $2,500 between my house, my car and my wife's car while maintaining almost the exact same coverage. I am taking away from them a pretty good pair of safe drivers who have not had a claim for either of them in more than ten years. I don't have anything good to say about them at all.

I just wanted to change something on my policy. Have been waiting over 45 minutes to talk to someone. Hello, anybody there?

After waiting for about 1h50m to speak to customer service , I found out that my insurance went up for no apparent reason !!!!
No claims for over 20 years and a clean record ....
Can someone explain why, cause hell I don't know ....
Well the increase wasn't much but still, it should be going down not up...
Well time to start looking elsewhere for my insurance needs

No matter when I call wait time 45 min to 60 min Plus INSANE
I called to add a second car on my insurance policy wait 60 min
Calling BACK as I still have not received email copy of insurance and on hold 25 min so far. This is not acceptable. I have called first thing, middle of the day and later in day same thing. No way its that busy. Need more staff to answer the phone !!!!!!!!

After calling aviva's customer service line today I'm sad to say the experience was terrible. My father is a senior and was spoken to rudely and made to feel like he couldn't get the help he needed. Nadir, the receptionist who took the call belittled him and basically told him she couldn't help him instead of directing him to the proper places to change his address and gain house insurance for his new home. I then spoke to her and she was just as rude to me. I'll be making sure my parents change their insurer as soon as possible.

I needed the right passenger window and called my insurance company, but they couldn't take my claim because their system was down. He even said if someone went through the windshield of their car they wouldn't be able to process their claim because they can't verify insurance eligibility. I was disgusted none the less. I spoke to six different people over the two days I was in contact with them. I am still shaking from my experience with Shannon, the last person I spoke with. After this claim, I am definitely switching. Worst insurance company ever, based on rates and customer service.