Aviva Auto Insurance Reviews

Do yourself a big favour and avoid Aviva at all costs. Unacceptable customer service, insane wait times to speak to advisors. Some we have documented 78 minutes wait time to speak to an advisor. Insulting and actually disgusting how we were treated, even got hung up on a few times. Yes, they actually hung up and said: we are now closed, goodbye. THEN my wife's 2004 Chevy Tahoe was stolen and we were treated like criminals. They stated that the vehicle's ignition wasn't compromised the usual way that their appraiser is used to seeing. Not my problem. We were treated as suspects and were victimized worse by Aviva. They even had the nerve to ask for bank records, income tax files, even phone records couldn't believe it. We ended up settling for way below replacement value after 7 months of going back and forth. They make 1 offer and if you don't like it, too bad. We got $4100 to replace our Tahoe and had to spend $7500 to obtain a comparable vehicle. Really the worst experience with an insurance provider ever. They just make up the rules as they go. You have been warned folks, the reviews are true.

They kept me waiting 52 min but no response. I was very much disappointed. Will never use Aviva service.

I have been insured with RBC for years and didn't have any issue! I've been driving for more than 10 yrs and for the first time my insurance was cancelled! I received an email on Oct. 30, 2018, regarding a missed payment for Oct.15, 2018 and a note on the bottom to disregard the email if payment has been made. I could've disregarded the email but rather replied informing them of an online payment made Oct. 17, 2019. I didn't receive any calls, nor email assuming everything is okay. I have been trying to contact them since the day I moved to the new address as I wanted to get home insurance. Called several times and on hold for 40mins-1h. One day I decided to press the key that corresponds to the sales department. My call was answered in less than two mins. The agent was unable to give me a quote as I have an existing car insurance and someone will give me a callback. I provided him with my new address so they would have an idea. Anyhow, I called back in Dec. 2018 to get a home insurance quote as no one ever called or emailed me! This is the day I was informed that my car insurance was cancelled effective Nov. 20, 2018, as late fees $40 were not included on that payment I have made online! The 2 registered emails were mailed and returned. Yet they had sent me my $150 refund through same mail! Hello?? All I hear is computer generated! Yes, blame it on the computer! Insurance cancelled >> computer generated! What's the point of having employees if everything is generated by a computer?? They didn't even bother trying to take that $40 on my bank account that obviously I will call them if I had just made a payment! I drive my kids to school not knowing I no longer have a car insurance! MY CAR INSURANCE HAS MORE THAN DOUBLED JUST BECAUSE OF $40? It's already a struggle for a single parent to make ends meet then THANKS TO AVIVA FOR ADDING UP TO MY PROBLEMS!!!

Similar to a previous review, we were sent out the five-page "application" to renew our auto insurance after being loyal costumers for over 15 years with ZERO claims. This five-page application was difficult to even understand what they were asking. Upon calling Aviva for help, they were very rude and stated the form was "straightforward". They offered little guidance. We also received this form just prior to our policy expiring. We thought they were updating our information for the file only to find out they were cancelling our insurance with four days notice. We rushed our "application" overnight mail to Ontario (which cost $48) to be told it was not received in time and that we did not have insurance as of today. The customer service representative basically told me that they are no longer wanting to service Alberta. They did nothing to help us despite putting us through all this stress and added work to reapply for an existing policy (which we have had for over 15 years). Once we asked to speak to a manager, we were advised it would be put in for a request and it would take 5 days to return our call. We were also advised SHOULD they renew our policy, we would need to pay the entire amount upfront (we have paid monthly for 15 years and never, not once, defaulted on a payment). They have the WORST customer service I have ever experienced. Happy to take my business elsewhere and would advise any to check around before ever using Aviva home and auto insurance.

Aviva sent a registered letter at the end of November during the postal strike wanting us to reapply for auto insurance after we had been with them for 9 years. The forms were received just before Christmas, which were 5 pages of jargon I didn't even understand. We filled them out and sent them back, they didn't receive them until January 14th...our policy expired on the 12th. When I finally got ahold of someone after 45 minutes of being on hold 3 separate times, they told me that I did not fill out the forms correctly and they would mail them back to me to fix. I told them I can't go without insurance and asked if I could have a grace period. They said no and absolutely refused to help me. Then told me if I wanted to stay with them that it would be up to 5 weeks with no insurance before it is sorted out. Their exact words were "well, if you need insurance today, then go somewhere else". All the agents I spoke with refused to let me talk to a manager and said they would put in a note on my file for one to call in roughly 5 business days. On top of all this, I have made monthly payments with them for 9 years, not once did I miss a payment. They said that because I lapsed I am deemed a "threat" for non-payment and they want a credit card number for full payment before they even reviewed a so-called new policy. My driving record is spotless, I have zero claims and this is how they treat a customer. These people need to be reported to the BBB. What a scam to jack rates. Horrible Company. Thankfully, I was able to get insurance with another company with better benefits and customer service. DO NOT USE AVIVA.

As others have stated, I also got a registered letter in the mail explaining I had to fill out a 5-page document in order to renew my insurance. It also states my premium must be paid in full once approved and I am no longer able to do monthly instalments. What!? I have never been in an accident or made any type of claim; I have a clean driving record for 10+ years. Horrible. Been trying to reach them all day but have been put on hold for literally hours at a time. The WORST.

Sharing my experience in regards to Aviva to hopefully shed some light on this insurer. I was with RBC for over 20 years, no issues, great service, quick response to claims etc. Simply the opposite is true with Aviva. The claims adjuster in my case has not even once answered his phone or returned my phone call even though they should respond within one business day. I have called multiple times. Email communication is an outrage, with lack of email response with two-three weeks at a time. Claims management takes four days to review the situation and respond. In short, it's the customer's fault the claims adjuster does not reply to phone/email. Simply, bad all around experience with this insurer.

Got into an accident without any fault. As I was standing on the red light a guy hit me from behind and I hit the car that was standing in front of me. The person who hit me left the scene and he was charged as hit and run. It's been over 2 months I am doing back and forth. They have no answer for my car. My claims adjuster is the worst person to deal with. She never answers her calls, I left more than 50 voicemail to her. I have called her and Aviva more than 86 times in just 60 days. All they want to repair is the body part and they are not even paying the full amount of body repair. The day I got into the accident my car stopped running and they don't care because they think the car stopped running not because of the accident. I just bought the new car 2 months before I got into the accident. Spoke with more than a dozen lawyers and no one wants to take the case just because they know Aviva is a difficult company to deal with. Pay $10-20 more and get a better company than going with such a company.

I used to have insurance with this company AVIVA for 13 years and never had a claim. We have had a couple of travel trailers during our insurance with them. Unfortunately, this year 2018, we had damage to our trailer due to the weather and they would not cover it. Really hard to get someone to return your call. We were trying to get answers for several months. The reason people have insurance is to be covered when they need it. For 13 years we trusted and paid AVIVA but they are not to be trusted. Don't go to AVIVA. Save your money and put it with a company that doesn't have rude staff. The adjusters were rude, not knowledgeable, incompetent and the worst people to deal with. This company is the worst ever.

Adjuster does not return your calls, average wait time over an hour on the phone. You need a lawyer to deal with them for your MVA. Stay away!