Aviva Auto Insurance Reviews

So, it appears Aviva does not care about its customers. They only fix what can be seen. They fixed 80% of the issues and left me to fend for myself, even after Ford said it "this can be the cause of the impact" (direct quote). Aviva also does not like phones - or at least calling back. It took my adjuster days to return my calls, and 1.5 weeks later I had to call to find out someone else now has the case. Since I got my car back in March 2019 (it took 1.5 months to fix) I barely drove it. Now I have to pay for the rest of the repairs myself. Beware.

Very bad experience with them. Facing issues after two years of animal impact claim for myself which was no fault, but now that claim is shown in my wife licence, as unknown, which increases our premium for a new policy. I don't know what to do now? Stay away from AVIVA

Aviva should change their name to Garbage company. It's not only me, but many of my knowns had the worst experience. Note it whenever you need a claim you will get nothing. This company is the best in refusing claims. Never get this insurance.

Beware, this is how they boost bottom line by denying legitimate claims...the extreme delays in hope that policyholder loses interest or gets frustrated and walks away. Quick to sign up and consistent with pulling monthly premiums however if you ever have a claim they will delay and delay and treat you like a criminal. Six (6) months after filing a claim (hit by a driver who ran a red light) and we are no closer to a resolve and they have not provided a cent towards the $1800 put out for rental (did I mention they continued to take out full premium although there was no car on the road due to their adjuster writing off). They are known for their delay tactics (first thing lawyer told us when we mentioned who the provider was). Make sure you tell all your friends and family to stay clear of this provider for both auto and home insurance based on all the really BAD reviews for both services. Not investing in proper due diligence prior to signing on was my first mistake with these crooks!! They don't even deserve a 1 star should be -5!

Worst experience ever trying to deal with this company. Took 3 weeks to settle a claim when my wife got hit (not her fault). They refused to listen to our complaints and basically told us to like it or lump it. Insurance premiums were raised over 200$ a year for no reason at all as our driving records are squeaky clean. I'd prefer the charges of going without insurance than dealing with this company ever again. There is NO customer care whatsoever

Have a claim open now, about a stolen car... They treat you as a criminal, it’s already been 6 months and it is still under investigation... The adjuster, investigator, and claims department are very rude and awful. I really like my broker, but as for Aviva insurance, it’s crap and not worth the extra money for full coverage if your car's used... Would not recommend to anyone... I wouldn’t even give one star if there was an option

For anyone that has auto insurance from Aviva Canada, I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them. They are a horror story and only want your money and will find any excuse to avoid payouts. Here is my horror story. I have had them for over 10 years as my auto insurance provider and dutifully paid the premiums on time, every time, even when I heard others had cheaper premiums with other companies. Stupid me. On July 2018 I was involved in an auto collision. The other driver was at fault and was charged with careless driving by the police officer. It was my bad luck that he also had Aviva insurance. I reported the accident in same day. Aviva quickly wrote off the vehicle, even though the damage did not seem that extensive, and lowballed me on the payout. Less than half of what I paid 2 years prior. I argued that I had done some major repair work on it 6 months prior and should be at least partially compensated for that as well. According to Aviva that is apparently where I committed a sin. It seems we cannot question being ripped off by them. After 1 month of no definitive answers from them, in frustration, I cancelled my multiple auto and property policies with Aviva. They lost a total of $6,600 annual premiums because of their unprofessional approach. And really for a mere $12,000 claim. That appeared to have been my second mistake. I believe that they thought it was now payback for cancelling my policies. They took over 6 months to make a case that the work was not done as detailed in the receipts I provided. They put me through phone and an in-person interrogation (the Gestapo could not have done a better job). The end result was that they declined my claim including the car rental I used for 1 week after the accident. While it may be true that the auto shop cheated me on the work done in the bills, they should have simply declined the receipts and maintained their original offer, low as it was. Talk about adding salt to a wound. I have now retained a lawyer and proceeding with legal action against Aviva. Stay away from this scam of a company.

I was hit by an Aviva customer and the whole claim experience was very bad, they just don't like claims related calls, everyone kept pushing you to the next person and the worse was the assigned adjuster, she only picks the phone when she feels like and never returned my voicemails when I asked why the detail in replying my email. She said I just send it 4 hrs before so it was too late, generally not a good experience, I would never use them and won't recommend them.

Their premiums might seem more affordable but do yourself a favour and pay the extra $100+ if you must. Aviva has to be the worst insurance company in the world. First, they do not like paying out for damages, blame you for an accident that is no fault of yours, even if you have a solid proof. Their lawyers are scammers, who make up stories to get you thrown off during interviews. They undervalue your property threatened you to comply with their policy though you are in the right. I had an accident where I suffered a concussion, physical injuries, developed anxiety & depression but they are claiming my injuries are from other sources though there is nothing in my medical file stating I had these issues prior. I wasn't at fault for the accident yet they blame it all on me. This company is a crook company that should not be in operation. I have a 1 star to Aviva because I cannot go any lower.

Do yourself a big favour and avoid Aviva at all costs. Unacceptable customer service, insane wait times to speak to advisors. Some we have documented 78 minutes wait time to speak to an advisor. Insulting and actually disgusting how we were treated, even got hung up on a few times. Yes, they actually hung up and said: we are now closed, goodbye. THEN my wife's 2004 Chevy Tahoe was stolen and we were treated like criminals. They stated that the vehicle's ignition wasn't compromised the usual way that their appraiser is used to seeing. Not my problem. We were treated as suspects and were victimized worse by Aviva. They even had the nerve to ask for bank records, income tax files, even phone records couldn't believe it. We ended up settling for way below replacement value after 7 months of going back and forth. They make 1 offer and if you don't like it, too bad. We got $4100 to replace our Tahoe and had to spend $7500 to obtain a comparable vehicle. Really the worst experience with an insurance provider ever. They just make up the rules as they go. You have been warned folks, the reviews are true.