Aviva Auto Insurance Reviews

This company is the most disgusting, money-grabbing, a capitalistic company I have ever dealt with. My daughter gets in a multi-vehicle accident where the vehicle behind her was smashed into by a distracted driver and forced into her but is found 50% at fault for hitting the vehicle in front because they were moving and she was too close. How do I know this? She was told this 30 seconds into the claim call. Nice way to start the call. Your rates are going to go up. In the next 5 min of the call, they have already written the car off and were ready to send her a cheque. All she had to do was accept their finalization of the claim. The car still sitting in a heap outside the ambulance. No police report and the adjuster not even looking at the car. That's dodgy to start with. We are now in week three. They offered half the deductible and $300 for tires of a $1200 winter tire package. $300 dollars for rubber. That's $66 per tire before tax. LOL, not in Canada! They want my daughter to provide a breakdown of the cost of tires or 2-3 quotes from online. Uh, no. That's your job. Oh wait, you didn't even look at the car, so you wouldn't know. That is sheer laziness and incompetent. At this point, we are waiting for the Claims Manager to explain to me the fault in accidents. This should be interesting. My mortgage is coming due in the next month! Stay away from Aviva, especially as a new driver. Cheap insurance means a cheaper service.

If you have an automobile claim be prepared for Aviva to offer you 50% of the value of comparable vehicles. I thought that the idea of having an insurance policy was so that you would be put back into the position you were in at the time of the loss. This is not so in the case with Aviva who offered me far less for my written-off vehicle (100% not my fault) than I could actually replace it for. The net result being I am now without a vehicle and I'm in a dispute with Aviva which I'm certain will not be resolved any time soon. I would not recommend Aviva to anybody, in fact, I've warned many people about my thoroughly unpleasant experience with Aviva.

For a very basic claim (of which I was not at fault) this company handling of my claim has been super incompetent. You give your information to them over and over and when you call back, apart from your name and address, nobody knows what's going on because nobody seems to be making notes. Messages to 'dispatch' aren't being taken seriously. Nobody seems to know what's going on. This has been a terrible experience for me and as soon as I can I am going to switch insurance companies.

They just want every cent you have without caring about the customers they have insured. I was in an accident that was not my fault. My accident was a clear textbook accident and you could identify it on the "Fault Determination Act" for New Brunswick no problem. I am not even an insurance adjuster. When I first spoke with them they told me I was 100 percent at fault. Then I had argued the facts to make my case and she then advised me she would call me back. After not hearing from her for a few days I had called and left a voicemail. She then called me back with the biggest attitude I have ever heard over the phone and said I would be 25% at fault. I don't understand how this would occur so I continued to stand up for myself and when all was said and done she threatened me and said: "Well if you want I can just make you 100% at fault". This is when I lost it and went above her head. But even then it was still a nightmare. I know most insurance companies want your money but this was just ridiculous. I am finally able to leave this company and I am so happy. This is the worst insurance company. What was RBC thinking?! Stay away from this company everyone. Just because you with RBC doesn't mean you need to purchase their insurance as well.

I was a client of RBC insurance for 18 years, then Aviva bought them or into them. Back in 2016 in bad weather, I had the misfortune of sliding on pure ice on the roads and bumping into the car ahead of me when they bumped into the car ahead of them. They had a crack in their plastic bumper, I needed a new grille and front bumper. RBC told me not to worry go get it fixed, nothing will show on your record. 1 FREE CLAIM AWARD. RBC was great alone in 2017 I had a young lady with a G2 for only a week ran into the side of my truck on her way to work at an intersection, as she stated she was speeding and was late for work. After calling Aviva I was told to get a police report and I did, police deemed it no-fault. Aviva told me to take my truck to their shop, I did and was told 4300.00 in repairs, and 500 deductible... I decided to shop around. I got 4 quotes from quality shops, not one single quote was over 3100.00, the cheapest was 2800. When I called the Aviva adjuster I was assigned to she told me they would not cover the repairs unless I went to their shop. So, after telling her it should be my choice where I take my truck, not theirs. She informed me that after reviewing my file they are only going to cover 2600 in repairs unless I go to there shop. This same adjuster told me my premium would not be going up it would stay the same, until I took my truck to my choice of repair shop, soon as she found this out 2 weeks after the fact, all of a sudden she calls me to tell me she has determined this accident was my fault and my Premium would be going up, I was paying 1100.00 a year, with her determination my new premium would be 4856.00 a year! I followed up with many emails and calls, she would ignore me until the day I left her a VM saying I was going above her paygrade. A manager called me a week later, after discussing the facts, he told me there was not much he could do about the adjuster decision. I argued with him until he put a quote specialist on the call, once we had a below paygrade of everyone else on the phone this adjuster/customer service agent asked how I had gone from a 6 star client to a 1 star for a minor accident claim, he told me usually only see that if someone was drinking /driving, speed causing an accident . After this gentleman looked into my file (remember a customer service advisor) he changed my status to a 4 star, with a premium of 2300 a year. But I did not get the last laugh, just recently (guessing I was flagged) my monthly payment kept getting returned happened 4 times in the last year, but each time I would call and ask why they were returning my payment, some sort of PC glitch. Well, this past week I received a registered letter saying my insurance was cancelled due to late payments. I decided to shop around and get away from these crooks! Everywhere I call I'm told I have 2 accidents (one was a gimmie by RBC over 3 yrs ago) plus I have 4 late payments ( not my fault), so now no one will touch me for insurance. Found one company that wants almost 5000 a year and a half upfront. Thank you Aviva!

I was involved in a minor fender bender back in March. Everyone was so helpful at first. It was an awesome experience I was really impressed... for a while. Then the Aviva claims guy tells me to go to a "recommended" place to have my car checked out and adjusted. He says there's an adjuster there. So I go, they take pictures of my car, I give them my claim number. Everything seems normal from what I understand. Then a week later, the claims guy emails me and says I need to take my car in for pictures. I let him know that I did, to the place he recommends. He says they don't have the pictures and that I need to go back and do it again. I tell him that, no, I went, they took pictures, (the place is a 40-minute drive out of my way) and to figure out what's going on and get back to me ASAP so I know what steps to take next. I haven't heard from him since. This was in May, it's now almost November. They just seemed to abandon me. I don't know, I'll just go fix it myself.

They have no problem taking your money but when the time to have a claim put in... I'm at 8 weeks now and still nothing. Keep saying they need more info, have to talk to the appraiser again. They give you the run-around. Not impressed.

Been with them for 3 years (and it is my first time having insurance) I never had a late payment, and haven’t caused an accident. May of 2018 I had someone sideswipe me, who was late getting in the lane, didn’t check their blind spot, didn't even use their blinker... swiped me so hard! My front passenger wheel was ON THE CURB. The police report was made, and I had 3 witnesses. 4 months later I get a letter in the mail saying due to a faulty accident my policy will not be renewed (a few weeks before I got my brand new car and was upgrading to full coverage) I had fought with them as it was nowhere’s near my fault. (The lady had lied in her claim and said I reared ended her when the damage was on the SIDE of my car) After about a month the claim was changed to 50/50 because it involved lane switching? That was the stupidest thing I’ve ever heard when I was clearly beside her when she attempted to switch over in the lane. (It also happen at an intersection, right turning lane, as soon as the right lane opened, I had gotten into the lane. She crossed over a solid white line and hit me) Aviva said that they still can’t renew my policy after it was changed to 50/50 so I had to switch. All of this caused my insurance to sky rocket! Save yourself the headache! They are good when you don’t need anything from them, but the moment you do, they are literally useless. They don’t care about their customers, I felt mistreated and not listen to, and brushed off. I will never have good things to say about them and all my friends and family have been warned, who has also warned others. If I could give zero stars I would. Not even worthy enough to have the one. Now with Customer Service. I was transferred all around before I actually got to the right person. For a while, I never heard back from anyone, and nobody could give me any answers on anything. And Everyone was so unpleasant to speak with besides one gentleman, who I think understood how I was feeling, and he tried his best to renew my policy.

Customer for 6 years (never missed a payment) and now they send a letter saying they may renew me but I must pay the whole year upfront. Already found cheaper insurance and dealing with them on a claim that wasn't my fault was lengthy and hard to get real answers. They don't look after their customers.

It was very stressful dealing with this company. So hard to get a hold of them ,they take their time to reply or don't reply at all given that the circumstance is Urgent. The people I dealt with are very unprofessional and rude. They did not pay me the value of my car, ended my rental and refused to extend it , they have no sense of communication and on top of that it took them 6 months to send a check after the fact that I agreed to their settlement. If I could give them 0 stars I definitely would. I would not ever advice any of my friends, family or associates to go with Aviva. Not even my worst enemy!!