Aviva Auto Insurance Reviews

I would rate them a 0 if I could. I was sent a registered letter stating that my car insurance would not be renewed because I didn’t send some forms in. I had no idea what they were talking about as I did not get any forms. I called RBC/ Aviva and I explained to them I did not get any forms. Basically, they didn’t seem to care at all and stated if I did not receive them, then they would have had returned mail. Wow, that’s not necessarily true. I have been a customer for 7 years and I get treated like this. Awful, just awful! Today I cancelled my property insurance with them as I do not want to give these companies a penny more as they obviously do not care about their customers. They proceed to charge me $176 to cancel the insurance- are you kidding me??? Pure thieves!!! Do not go with RBC/AVIVA insurance - they don’t care about their customers, they are not trustworthy and they are thieves - overcharging. My new insurance company is much better, better rates and coverage and guess what they value their customers.

Aviva should change their name to Garbage company. It's not only me, but many of my knowns had the worst experience. Note it whenever you need a claim you will get nothing. This company is the best in refusing claims. Never get this insurance.

Similar to a previous review, we were sent out the five-page "application" to renew our auto insurance after being loyal costumers for over 15 years with ZERO claims. This five-page application was difficult to even understand what they were asking. Upon calling Aviva for help, they were very rude and stated the form was "straightforward". They offered little guidance. We also received this form just prior to our policy expiring. We thought they were updating our information for the file only to find out they were cancelling our insurance with four days notice. We rushed our "application" overnight mail to Ontario (which cost $48) to be told it was not received in time and that we did not have insurance as of today. The customer service representative basically told me that they are no longer wanting to service Alberta. They did nothing to help us despite putting us through all this stress and added work to reapply for an existing policy (which we have had for over 15 years). Once we asked to speak to a manager, we were advised it would be put in for a request and it would take 5 days to return our call. We were also advised SHOULD they renew our policy, we would need to pay the entire amount upfront (we have paid monthly for 15 years and never, not once, defaulted on a payment). They have the WORST customer service I have ever experienced. Happy to take my business elsewhere and would advise any to check around before ever using Aviva home and auto insurance.

My recent experience dealing with this organization could be used as a case study of how to lose the confidence of your client/consumer. I recently received a registered mail notifying me that my auto insurance will not be renewed due to failure to provide an updated form that was allegedly mailed a few weeks prior. The customer care team was useless, incompetent, unprofessional and disorganized in their attempt to explain why my insurance will not be renewed. Aside from this, the application process to re-apply for insurance could be deemed archaic, incomplete at best. Furthermore, multiple customer service team members could not provide clear, concise direction on what is required for the reapplication process. In summary, terrible service, incompetent, unprofessional employees. Recommend to shop around and avoid this company!

They cancelled my policy because in their system they received my signed packed later than the due date even though it was sent before. When asked why this happened in their system, they had no answer and refused to admit their mistake. The ombudsman is useless much like their customer service. They have no people skills, no problem-solving skills and are just plain stupid and will not admit their mistake even when it slaps them in the face. I tried to cancel my policy before they did and they refused because of the underwriting department but would not tell me the reason. Super unprofessional and the worst insurance company

I had a rear end accident for which I had injuries. I was gainfully self-employed for several decades prior to the accident. Despite my giving them all of my information to prove my claim and income, they refused to give me income replacement benefits for 2 years! No explanation why. They cut me off treatment for several months until their medical expert finally wrote a report that got me more care. I had to hire legal help to get what I was due from them. They threw up roadblocks at every turn. I would NEVER recommend Aviva to anyone after the way I was treated by them.

Want to give 0 stars btw. Me and my dad share a car. Anyways in november of 2016 some girl hit him from behind and when they finally came to give the estimate of the damage which took them weeks to do (before the holidays) they sent him to the mechanics (in january '17'). Well the mechanics decided to write off the car due to a bit of rust (for sure making enough money off the parts). While giving him pennies for the car. Aviva then told my dad he had to give back the rental or get a lawyer. He didnt even give them trouble shockingly enough (they left a 67 year old man with many health problems stranded to find his own way home) also leaving us without a vehicle while having to look for a new car. Can u say fraudulent or what? This is by far the worst insurence company out there

I've been an RBC Insurance customer - home, auto and life - for 16 years and I have never had bad service until they were bought out by Aviva. We are currently in the middle of finalizing a claim that we filed over two months ago. On two occasions I was told that someone 'would get back to me tomorrow' or 'in 1-2 business days.' It's been over a 10 days since I was told tomorrow. These are facts, not my own opinion.

Recently the ABS fuel tank of my car was punctured by a sharp object on the road. When I contacted the AVIVA/RBC Insurance Claims Department, the representative told me that I can only file a claim if my car was damaged in an auto collision. I then told the representative that I am filing a claim under the comprehensive coverage provisions of my policy. I pleaded with the representative to give me the opportunity to explain to her the nature and cause of the damage. After listening, the representative informed me that the damage to fuel tank was caused by the rust from wear and tear. I told her that tank was made of ABS and hence was not susceptible to damage from rust. During my conversation, I determined that the AVIVA/RBC Claims Representative did not have the basic understanding of the major components of a motor vehicle and was reading of a script on her monitor. I finally threatened her that I would not only be cancelling my policy but will also pursue all available legal and statutory remedies should AVIVA/RBC Insurance fail to fulfill its obligations under the insurance policy. The AVIVA/RBC Claims Representative realizing the seriousness of my threat transferred me to her supervisor. I found the supervisor to be equally incompetent, but understood that I was not going to walk away without exhausting all remedies that are available to me. Ultimately, the supervisor took the necessary steps to ensure that AVIVA/RBC Insurance assessed and paid for the repair in accordance with the terms of the policy. It is worth noting that the British Broadcasting Corporation (BBC) has produced a documentary on AVIVA and its nefarious practice of avoiding payments for legitimate claims. My unpleasant experience with AVIVA/RBC Insurance and my reading of the experience of other AVIVA/RBC Insurance customers on this site has caused me to seriously reassess the continuation of my AVIVA/RBC Insurance auto and home insurance policies.

I have never seen a organization that hates business as much as this joke. I could pull the first ten people off the street and they would do a better job. Sounds like a place that hires kids to run the place and no one actually knows why they are there. If you took NOTHING and turned it into NOTHING would still do more than what they are capable off.

I Laugh how you HAVE to give them one star at least, I guess that's the only way they earn them through all their negative reviews LOL!