Aviva Auto Insurance Reviews

Had a 5,000 claim in 2015, in 2017 Aviva partnered with RBC as the underwriter and then they cancelled my insurance 1 month before my renewal!!! RBC said AVIVA sent me a re-application via snail mail (which I never received). Because I didn't "reapply within 2 weeks, they sent a "registered" letter informing me my policy is cancelled and they no longer want me as a customer. AFTER 15 years of being a customer, never missing a payment! No changes in my vehicles or driver rating. (They actually said they would NOT cancel my House insurance! LOL). BEWARE, Aviva now RUNS RBC insurance and the complaints line I called said they are targeting longtime customers and snuffing them out as most have a declining deductible clause (my $500 deductible was at $0 because of my 15 years of "Loyalty"), haha. They ACTUALLY said I qualify for the exact same coverage after the RBC agent issued me a quote and I would have NO lapse in coverage, HOWEVER, there would be $150 rate hike and I would lose all accrued loyalty benefits such as my declining deductible, which was at $0, so re-set to $500. RBC's bait and switch predatory practices are despicable, I don't believe they ever mailed me any re-application/renewal forms and obviously by not emailing me or calling me to notify me about pending policy cancelation (they had my email and home phone number on file for years) they obviously targeted me and are looking to get rid of long-term customers. The RBC insurance Rep apologized for AVIVA's unscrupulous corporate tactics as this is new to RBC, she sounded embarrassed after admitting she is getting multiple calls from longtime customers with similar complaints. Note RBC does not target new customers, within the last 2 years, rather longtime loyal customers they want to get rid of. Good luck RBC, I'm lodging a complaint with the Ontario Insurance Ombudsman and notifying my Union, my workplace as well as my friends and family to steer clear of RBC! AVOID the renewal cancellation hassle by RBC auto insurance.

I just got a renewal for my vehicle and it showed that the price has gone up by over 30$. I decided to give them a call before I start to look for another company. This lady from a customer service answers my call and the way she was talking to me was very unacceptable. She was being very rude and unhelpful. When I asked her why she was rude to me, she said that she is doing that because I am being rude to her!:) What a professional lady she was. When I inquired to speak to her manager, she said there is no way she can facilitate that for me and there is basically no one for me to complain about the “good service” she has provided for me!!! What a good company to have a business with! Would never recommend them to anyone!!!!

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.

After waiting for about 1h50m to speak to customer service , I found out that my insurance went up for no apparent reason !!!!
No claims for over 20 years and a clean record ....
Can someone explain why, cause hell I don't know ....
Well the increase wasn't much but still, it should be going down not up...
Well time to start looking elsewhere for my insurance needs

Over 30 years with Aviva. NO claims, NO accidents, never a payment missed. On renewal, premium increased by $600.00 for no cause at all. Left for a better Co. Wish them well.

I have been insured with RBC for years and didn't have any issue! I've been driving for more than 10 yrs and for the first time my insurance was cancelled! I received an email on Oct. 30, 2018, regarding a missed payment for Oct.15, 2018 and a note on the bottom to disregard the email if payment has been made. I could've disregarded the email but rather replied informing them of an online payment made Oct. 17, 2019. I didn't receive any calls, nor email assuming everything is okay. I have been trying to contact them since the day I moved to the new address as I wanted to get home insurance. Called several times and on hold for 40mins-1h. One day I decided to press the key that corresponds to the sales department. My call was answered in less than two mins. The agent was unable to give me a quote as I have an existing car insurance and someone will give me a callback. I provided him with my new address so they would have an idea. Anyhow, I called back in Dec. 2018 to get a home insurance quote as no one ever called or emailed me! This is the day I was informed that my car insurance was cancelled effective Nov. 20, 2018, as late fees $40 were not included on that payment I have made online! The 2 registered emails were mailed and returned. Yet they had sent me my $150 refund through same mail! Hello?? All I hear is computer generated! Yes, blame it on the computer! Insurance cancelled >> computer generated! What's the point of having employees if everything is generated by a computer?? They didn't even bother trying to take that $40 on my bank account that obviously I will call them if I had just made a payment! I drive my kids to school not knowing I no longer have a car insurance! MY CAR INSURANCE HAS MORE THAN DOUBLED JUST BECAUSE OF $40? It's already a struggle for a single parent to make ends meet then THANKS TO AVIVA FOR ADDING UP TO MY PROBLEMS!!!

I have been with RBC / Aviva for 20+ years and 11+ years without a claim, had house, car and motorcycle coverage with them. Never missed or have been late with a payment. My premium has gone up consistently, ...this year a whopping 20+%. I had the same reapplication problems as others, which was ridiculous. I know that the price indexes have not been increasing at the same rate as insurance premiums, and insurance profit levels seem to be consistently amazing, compared to other profit industries. The insurance industry seems to be very concerned with policyholder credibility and misrepresentation, yet not so much with their own. Allowing any profit industry to set its own rates on anything that is mandatory by law is irresponsible. This needs to change!

I filled out a form which I called to have them give me all the information for this form they where requesting. Sent the form in. Never heard anything. I got a registered letter that they are cancelling my insurance in my car. They stated I missed one checkbox and they sent a letter to have fixed. They didn't send me another letter but instead a registered letter to cancel. I figured I could call to fix this issue. Nope, nothing they can do. I must reapply as a new customer. Someone how the new quote is higher than my renewal. Worst customer service. So they want to cancel one car. So now I am going to cancel all three cars, the primary home and my three revenue properties. They don’t care what so ever. Ask for supervisor sorry no is there. Ask for escalation. Two to Three weeks for a callback?! STAY AWAY FROM THIS COMPANY.

They charge me 420.00$ a month for insurance. I went to other companies for quotes and it was all in the 250.00-300.00$ mark... so I tried to cancel my insurance the day before it was set to renew (didn't know it auto-renews...), so they didn't answer and I sat on the phone for 2 hours waiting for a rep. By then I had to work, of course, they were closed for the weekend. So, Monday morning 8:30 am when they opened, I called to cancel... 308.00$ to cancel because they "insured" me for 3 days. They were rude, ignorant, and refused to send me my policy information and refused to let me speak to a supervisor. Absolutely will not be recommending them or going back to them. My 7 family members will also not be renewing with them. I recommend you do the same or Don't Even start with them. Nasty, nasty "people."

Aviva acquisition of RBC Canada ruined my RBC experience in 2 ways.
They increased my premiums and in return their customer service gave me attitude! Switching all my insurances to others is way to go!