Aviva Auto Insurance Reviews

Been with them for 2 years, just got a letter after winter saying they are cancelling my bike insurance. THAT'S AWESOME, BIKE SEASON IS JUST AROUND THE CORNER! UNBELIEVABLE. Don't waste your money!

For anyone that has auto insurance from Aviva Canada, I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them. They are a horror story and only want your money and will find any excuse to avoid payouts. Here is my horror story. I have had them for over 10 years as my auto insurance provider and dutifully paid the premiums on time, every time, even when I heard others had cheaper premiums with other companies. Stupid me. On July 2018 I was involved in an auto collision. The other driver was at fault and was charged with careless driving by the police officer. It was my bad luck that he also had Aviva insurance. I reported the accident in same day. Aviva quickly wrote off the vehicle, even though the damage did not seem that extensive, and lowballed me on the payout. Less than half of what I paid 2 years prior. I argued that I had done some major repair work on it 6 months prior and should be at least partially compensated for that as well. According to Aviva that is apparently where I committed a sin. It seems we cannot question being ripped off by them. After 1 month of no definitive answers from them, in frustration, I cancelled my multiple auto and property policies with Aviva. They lost a total of $6,600 annual premiums because of their unprofessional approach. And really for a mere $12,000 claim. That appeared to have been my second mistake. I believe that they thought it was now payback for cancelling my policies. They took over 6 months to make a case that the work was not done as detailed in the receipts I provided. They put me through phone and an in-person interrogation (the Gestapo could not have done a better job). The end result was that they declined my claim including the car rental I used for 1 week after the accident. While it may be true that the auto shop cheated me on the work done in the bills, they should have simply declined the receipts and maintained their original offer, low as it was. Talk about adding salt to a wound. I have now retained a lawyer and proceeding with legal action against Aviva. Stay away from this scam of a company.

I had both Auto and House policy with AVIVA for over 15 years. My rates increased last year. This year I got the notice that I was selected randomly to reapply for my policy renewal via email from my broker? I asked my broker why and they said AVIVA are randomly reevaluating auto policies in Alberta. You have to reapply and AVIVA will decide if you will even get a policy or not, plus you have to pay entire years policy, no monthly plan. I got the six-page form by registered mail today, just like starting from scratch, they already have all this information. I am a -15 grid rating driver, which is the best rating. I am the type of driver that AVIVA should be providing policies for since I am the lowest risk. Being treated like crap doesn't work for me, bye bye AVIVA. I also have a home policy which is getting switched to another insurance provider. AVIVA is the only company I know that doesn't want your business. Avoid them like the plague! I would rate AVIVA lower than one if I could.

This company is absolutely awful. They are the first company that I used for my car insurance and when they were under RBC, they were great but the minute they switched to Aviva, they were absolutely horrible. They more than tripled my policy amount over two years then suddenly cancelled my entire policy without a word. Not even one claim or at-fault accident on my file. They are absolutely disgusting and the worst. I hate this company.

I have been insured with RBC for years and didn't have any issue! I've been driving for more than 10 yrs and for the first time my insurance was cancelled! I received an email on Oct. 30, 2018, regarding a missed payment for Oct.15, 2018 and a note on the bottom to disregard the email if payment has been made. I could've disregarded the email but rather replied informing them of an online payment made Oct. 17, 2019. I didn't receive any calls, nor email assuming everything is okay. I have been trying to contact them since the day I moved to the new address as I wanted to get home insurance. Called several times and on hold for 40mins-1h. One day I decided to press the key that corresponds to the sales department. My call was answered in less than two mins. The agent was unable to give me a quote as I have an existing car insurance and someone will give me a callback. I provided him with my new address so they would have an idea. Anyhow, I called back in Dec. 2018 to get a home insurance quote as no one ever called or emailed me! This is the day I was informed that my car insurance was cancelled effective Nov. 20, 2018, as late fees $40 were not included on that payment I have made online! The 2 registered emails were mailed and returned. Yet they had sent me my $150 refund through same mail! Hello?? All I hear is computer generated! Yes, blame it on the computer! Insurance cancelled >> computer generated! What's the point of having employees if everything is generated by a computer?? They didn't even bother trying to take that $40 on my bank account that obviously I will call them if I had just made a payment! I drive my kids to school not knowing I no longer have a car insurance! MY CAR INSURANCE HAS MORE THAN DOUBLED JUST BECAUSE OF $40? It's already a struggle for a single parent to make ends meet then THANKS TO AVIVA FOR ADDING UP TO MY PROBLEMS!!!

Same as everybody else, these forms are nonsense! If you pose a question that says “if so”, a blank response means NO! I just resent my forms back in! Apparently, they cancelled my insurance on Jan.24th, the same day as they mailed the letter! But they did take my monthly payment out, oh and the auto reply says that they will respond in 2-4 weeks! RBC needs to find a new insurer!

I too had the same experience of many posted here. After 12 years of continued insurance and no missed payment, my auto insurance lapsed/expired because they deemed my application to be incomplete and I did not receive the reply from them in time to correct the issues. Had I NOT returned the application, I can understand the renewal not occurring, however, my application was returned in plenty of time in a status which I thought was complete. I left a couple questions blank as they were not applicable to my situation and I was supposed to mark them as N/A. Rather than accepting the application as returned, and calling to confirm the answers, my application was sent back. At this time Aviva is saying it could be up to 4 weeks before my application is processed and I am with insurance again...and this is IF I am approved. How do they expect people to go up to 4 weeks without auto insurance - and if a new vehicle owner calls to get insurance on a new car - how does Aviva expect them to drive their car home??? This is absolutely ridiculous and unacceptable. I WILL be moving my auto insurance from them - and will be looking at moving all my other insurance away from them as well.

Similar to a previous review, we were sent out the five-page "application" to renew our auto insurance after being loyal costumers for over 15 years with ZERO claims. This five-page application was difficult to even understand what they were asking. Upon calling Aviva for help, they were very rude and stated the form was "straightforward". They offered little guidance. We also received this form just prior to our policy expiring. We thought they were updating our information for the file only to find out they were cancelling our insurance with four days notice. We rushed our "application" overnight mail to Ontario (which cost $48) to be told it was not received in time and that we did not have insurance as of today. The customer service representative basically told me that they are no longer wanting to service Alberta. They did nothing to help us despite putting us through all this stress and added work to reapply for an existing policy (which we have had for over 15 years). Once we asked to speak to a manager, we were advised it would be put in for a request and it would take 5 days to return our call. We were also advised SHOULD they renew our policy, we would need to pay the entire amount upfront (we have paid monthly for 15 years and never, not once, defaulted on a payment). They have the WORST customer service I have ever experienced. Happy to take my business elsewhere and would advise any to check around before ever using Aviva home and auto insurance.

Received a letter in November to renew my auto insurance. This was during Canada Post strike. I mailed it back, I called one week before my expiry of my current policy to see if they had received. They had not but the advisor assured me they would give an extension because of the Canada post strikes. They received my application the day of my expiry and did not process it because it was too late (even though I had been told there was a two business day leeway because of the postal strike.) Trying to speak to a manager took several phone calls and waited on hold for 1 hour 45 min when I finally did. Was told it was my fault and there was nothing they would do. Had to scramble find auto insurance elsewhere even though I’ve been with RBC Aviva for 7 years. Now my home insurance (which was automatically renewed) is with them and if I wanted to cancel, they will charge me 90% of the premium. So disgusted with the terrible customer service. This practice is so unethical. They basically made it impossible for me to renew my auto insurance. In October their media relations person said that they were making accommodations due to the postal strike. They would be offering digital documents when available and be couriering time-sensitive documents. This was a total lie. None of these options were given to me. When I called a week before expiry, there should have been an option offered to me. Instead, I was lied to about an extension. So frustrating.

Well, where to start? I got into an accident by running a red light as a cop was pushing me through. The whole intersection was stopped except one lane. All lanes on my side were blocked with two or three cars and the cop came behind me and started to use the pullover sound, so I moved up and the cop was still pushing me, so I moved up again and he was still pushing, so I started panicking a little. I proceeded to throw the intersection. The car came out of nowhere and t-boned me. To make a long story short, my car was a write-off. They paid off what I owed on the car. So it came back as I'm at fault even though the cop pushed me through Aviva and said: don't worry about it as you have a forgive and forget, no problem. At the end of the year this person sent me this paper that I had to fill out and hand it in about a month I think it was. So I filled it out and sent it in, they said I messed up on some number or something on the document and they cancelled my auto insurance. So now I was forced to go to different insurance with a major accident paying out the nose. I'm married and have three kids: 13, 9, 5 and I'm the only income for us. Up 'till that accident I never had a claim with them or any insurance company. I've been driving since 1992, do the math. I need my car to go to work as I'm a construction worker, so I work different places every other week or two and now with this new insurance, I'm at high risk. This government in Ontario, never mind Canada, have to do something with this insurance thieves. It all good when you're with them for years and years and don't get into an accident but as long as you put in a claim, it's bye-bye. Anyway, please stay away from these guys. They don't care about anything. They don't care if you and your kids starve as long as they eat