Aviva Auto Insurance Reviews

Aviva is a horrible company to deal with. Extremely slow at settling claims, unfair and unethical appraisal values. What an awful company to have to deal with.

NEVER AGAIN

My experience dealing with Aviva has been awful. Getting set up wasn't an issue, and everything was fine until I actually had to call them for something.

To sort out something SO simple - which was to get a written email stating that "After cancellation, this customer paid his remaining balance" I had to speak with 6 reps. The first 3 hung up on me within 5 minutes of the call. The 4th rep was ok, but still had poor customer service, and sent me an email (not the email I asked for, just a photo copy of a debit receipt) however a grade-schooler could have written a better email, this is despite him being the easiest to understand of all the reps I spoke to. Eventually, 4 hours and 6 reps later, I gave up on my letter and I'll never get that time back.

I was able to sign up for insurance again with a local company, have everything said and done in literally 10 minutes. How can a small local company have such superior customer service to Aviva with a fraction of the resources? Well all reps are local, no automated robots to fight with before speaking to someone, no language barrier, no scammy feeling, no attitude, no hassle. Aviva is a nightmare, please save yourself the trouble and look elsewhere!

There is a reason they have a 1 star rating!

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

My policy was cancelled without warning because I had a partial non payment on the file that I didn't even KNOW happened... I had called in last month to update my direct deposit schedule and no one informed me then that there was an old $50 outstanding payment and that it wouldn't even go through because my account was set up to be cancelled. Today they informed me that the only way I can create a new policy is to pay the entire premium for the year upfront. TERRIBLE communication. I am furious.

Avoid avoid avoid! I used PC insurance and somehow the broker signed me up on Aviva. From day 1, it was one issue after another. From them missing my banking details (I set up auto-deposit) which I don't even know how it became possible since I provided a void check so no payment was withdrawn the first month. When someone called me she tried to patronize me claiming how they are going to be waving aside the NFS charge for me which I instantly reminded her that it can't be my fault when they had a void check and still managed to miss a number, this led to them rating my payment again and it went up from 254 to 274 and them billing me for 3 months claiming I needed to pay in advance. I should have cancelled the damned thing at that point. Upgrades my car 5 months down the line, called to get a quote and got a ridiculous amount in the $700 so I asked for it to be cancelled. The agent told me I'd either get a refund check or instructions on how to pay if I'm found owing, I figured I was going to get a refund since I paid in advance of one month and still had some days left in the month from my last payment. But nope, instead, I got a mail telling me they will be billing $266 directly from my bank. I wondered why that amount and why instead of getting their banking details as the agent claimed I was going to be billed directly. I called and spoke to an agent who claimed they'd review and get back to me within 2 days. I never heard from any agent no Aviva till they took my money some days ago. Please avoid this company, either their agents aren't knowledgeable or they outrightly lie to meet their sales target. They don't care about their customers and are only interested in taking and taking from you.