Aviva Auto Insurance Reviews

Extremely difficult to communicate. Kept on hold for very long waits. Did not return calls. Unable to leave a message. Communication is extremely poor.
Even the associated garage validates their poor rating.
I will definitely not recommend Aviva to anyone.

Aviva's insurance rate is terribly low and rightfully so. Customer service is very bad. Very difficult to contact an agent. The agent does not return the message. Communication between customer and agent is terribly difficult.
I strongly do not recommend Aviva Insurance company.
They used to be good a few years and I would have given them a 4-star rating but have slid down to 1 star as far as I’m concerned.

The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?

I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.

I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?

I appreciate your assistance in addressing these concerns.

This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.

If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.

Aviva is a horrible company to deal with. Extremely slow at settling claims, unfair and unethical appraisal values. What an awful company to have to deal with.

NEVER AGAIN

Still no settlement. It's been 210 days since accident. Unbelievable.
Voice-mail, email no response. No one at aviva seems to care.

They never get back to you email or phone. If they ever do get back to you they try to blame you and will try to avoid helping you in any way. No humanity or compassion. They will have no problem taking your money but will avoid any responsibilty on their part. AVOID THIS COMPANY!!

I was T-boned by another car a day before I was going for my vacation to visit India. I gave them all the required information and files the claim right away. But since I was not going to be in Canada for a month, I gave my father in law the authorization to act on my behalf. They told me the insurance adjuster will contact my father in law next day, but she called him after a week and said she needed my authorization by call to make my father in law deal with the insurance. I called them from India, the call waiting was about half an hour, just to go to her voice mail saying that she is on her vacation for two weeks, meanwhile no one was assigned for my case. I had to disconnect and call again to talk to another adjuster, I had to repeat everything about my case because they said they don't have anything on file, then she told me she has everything she needs and will contact my father in law if she needs anything else, it's been three weeks and there has been no communication from them.
I have never had such a delay in resolving a claim before with my previous insurance company. I changed it because I was saving couple hundred dollars a year and now I regret changing! Please stay away from them, it's not worth stressing about. I'm on my vacation and it's been stressful dealing with them.