Aviva Auto Insurance Reviews

Run from Aviva. In my experience, this has been one of the worst insurance claim experiences I’ve ever had. My hit-and-run claim was open for 11 months and involved a lengthy investigation. I had to deal with multiple representatives and managers, including Stacy, Michel, Maxime Soucy and Marissa Costa, but I felt that my concerns were repeatedly ignored.

I felt like I had to constantly prove that the accident actually happened. The process was extremely stressful and caused significant disruption to my life. I was also very unhappy with the inspection and repair process. In my experience, the proposed repairs and estimates did not properly address the damage, and when I questioned the repairs, I felt I was not given reasonable support.

After dealing with this claim for 11 months, I cannot recommend Aviva based on my personal experience. Think very carefully before choosing this company for your insurance.

Aviva is the worst Insurance company, especially the adjuster! I had a claim, and they gave me such a hard time! They wanted my phone's records before they can release my total loss settlement!

I have been with aviva for about 5 years. This is the first time ever I got into an accident and they treated me very badly. Customer service is just horrible. Some of the employees should be in FBI the way they ask questions. I wasn’t even at fault and my belongings got damaged and of course insurance has to pay for the damages. But they asked me 10 times how this and that happened, sent all the proofs but still they were not satisfied, and they were acting like a cry baby and were dying to pay the damages around $700. I mean we pay high-end insurance not for you guys to ask these nonsense questions. Employees act like they own this company, and they have to pay outta their pockets. 4 members of my family have insurance with this company, and we all will take our business somewhere else. Will never ever recommend anyone to go with this insurance.
Moreover, they don’t even care about the reviews, as I read people aren’t satisfied with the services provided by them.

1st not my fault but took way too long to settle and was told outcome would come in a week. 3 months+ later. Now waiting on another claim and they cannot be found. Horrible service for the money spent. My brokers are doing the best they can, but this company is terrible, and I agree with the warning of others recommending going else where. Anywhere for that matter than Aviva. Take a chance with that dodgy company from India before trusting these folks. More or less at least some factors in play.

I have been disgusted by Aviva, there staff are ignorant and abusive and the simply fail to respond to claims in a reasonable time frame.
I had a vehcile accident on the 6th of October 2023, I filed a claim on the 20th of October 2023... it is now almost 6 months later on the 28th of March 2024 and the ignorant and incompentant staff will simple not respond to a request for an update.
I have send over 20 emails on an almost weekly basis and every single email is ignored.
These people are horrible, ignorant, rude and simply people who go about their lives punishing others and blaming others for their own unhappiness.
DO NOT PURCHASE AVIVA CAR INSURANCE - THEY IGNORE CLAIMS.

Aviva is a horrible company to deal with. Extremely slow at settling claims, unfair and unethical appraisal values. What an awful company to have to deal with.

NEVER AGAIN

Still no settlement. It's been 210 days since accident. Unbelievable.
Voice-mail, email no response. No one at aviva seems to care.

Poor response time to insrance claim. Poor communication from agent, limited support in a difficult time. Searching elsewhere after years of payments. Disappointing experience overall.

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

Insurance CO’s obligation is to return your vehicle to its pre-accident condition. Does Aviva know?