Beware. Don't use Aviva.
by TyC on Jun 8, 2020
1 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(473 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (1)
Agent/rep attitude (19)
Agent/rep availability (19)
Agent/rep callbacks (11)
Agent/rep knowledge (14)
Agent/rep language skills (1)
Billing/payments (122)
Broker experience (3)
Cancellation experience (82)
Cancellation fee (3)
Claim - adjuster (22)
Claim - denial (8)
Claim - injuries (5)
Claim - not-at-fault (8)
Claim - rental car (23)
Claim - repair shop (34)
Claim - total loss (2)
Claim - towing (3)
Claim - windshield/glass (7)
Claim payout amount (9)
Claim processing time (22)
Complaints/ombudsman (44)
COVID Handling (5)
Discounts, deals, rewards (7)
Email/message wait time (5)
Insurance Rates, Prices (64)
Interact. Voice Response (1)
Late payment fee / NSF (2)
Legal actions (4)
New purchase experience (3)
On-hold times/transfers (2)
Paper mail experience (2)
Parking/pausing policy (1)
Phone wait times (9)
Policy changes experience (2)
Policy clarity (3)
Policy coverage (87)
Rates after claim (1)
Rates at renewal (8)
Rates competitiveness (6)
Rates for bad drivers (2)
Rates for good drivers (34)
Rates for second driver (1)
Rates for seniors (2)
Rates for students (2)
Rates in bundle (36)
Refund (2)
Renewal experience (3)
Trailer/motorhome (8)
Website experience (1)
Review author
Terrible experience. I called the first time (2 weeks ago) and was told the other guy's insurance was the only one I needed to contact since his insurance was going to pay for my damages... Now they tell me that I need to go through my insurance and they will contact his insurance... Called again and the customer service is brutal... It took 2 hours being on hold and then the call drops and get no callback. Every number they give me to call back makes me go through the options and put on hold for a minimum of 20 minutes every time. My car was damaged and the other person's insurance company was going to cover it. I don't know why it is so difficult to get this taken care of. I had my policy number, the other guy's policy number, a quote for a new glass... everything. All information was available and nothing is being taken care of. Why am I paying when I have to do all the work?