Aviva Auto Insurance Reviews

Absolutely terrible service from Aviva. Go anywhere else for your insurance needs. When they owe you $, good luck getting anything. Good luck even getting a response. It's been a month since I received any communication from my adjuster. It feels like they have stolen my car and disappeared now.

We had a dispute about part of our claim settlement.

The Aviva Ombudsman's Office called. He admitted he didn't review our emails/calls beforehand and it was very clear he knew very little about the actual claim and kept bringing up things that weren't a part of the actual claim dispute but in a very condescending way.

When we explained what happened, he kept implying we were wrong because that's not Aviva's process. He just didn't listen, was totally unprepared and said he is helping us but wouldn't actually help us but argue semantics over words he didn't know the meaning of. (It was frustrating listening to him try to be condescending about diction when he didn't have to understand the vocabulary he was using and just kept repeating himself.)

We just wanted to get to the disputed part of the claim but he just wanted to talk about random things that weren't an issue. At first, I thought maybe he was new and just didn't know what he was doing. Everyone needs to start somewhere, right? We asked to speak to someone who would listen. He flat out refused to transfer the call but, despite what he'd say in his many monologues, he wouldn't help. I looked him up, wondering how someone could be such a bad listener and so unhelpful in his position. This guy has a senior position in the company and wouldn't help. This is his job! I don't believe this is a fair practice.

From my experience, the Aviva Ombudsman behaved unethically in this instance by not providing the support they're supposed to provide customers and refusing to transfer the call to someone who didn't want to argue.

No one paid attention to their clients neither the broker nor my claim advisor. My claim is resolved after almost 6 months and my broker never replied to me. They really provide terrible services.

I was told that debris falling from another vehicle and hitting a mine while driving puts me at fault. The adjuster was nowhere to be found for additional information. Aviva is very bad at returning calls and emails left me out pocket 1000$. Stay away stay far far away

It's impossible to reach them. Wait times are 3 hours or more. After that, they hang up the phone.

My car was damaged for almost two months now and even after I complained about their cheap approach and ridiculously slow processing time! Yet my car is still not fixed! They let me hunt high and dry. Shame. Run from this company! No stars from me but the form makes me allocate a star shame.

They decided to cancel my policy because of some minor convictions that I had before I switched my insurance to this company. So they already knew about the tickets beforehand.

I am fed up with Aviva Insurance! They gave me two nsfs so far by taking more money than they were supposed to take even the bank said it wasn't supposed to be that much and one time charging for two vehicles not one. Well, this morning it happened again they were taking 280 for January 1 but took 390 so it's time to fire Aviva they are the worse company and a rip off we are cancelling with them today!

After my father passed away, I brought in all the relevant documents to cancel his policy. I thought that was the end, but they kept sending me insurance quotes for someone who was dead (and they knew he was because they sent the letters to care of his estate). Then, they started collections calls. Finally, they told me I had to sign the paperwork as the executor. Once I did, they sent me a final bill because they failed to cancel the insurance on time (even though I had cancelled it six months earlier when he died). They made a difficult experience even worse. On hold for long periods, transferred to answering machines, and hung up on. Please go somewhere else for insurance.

They are very very bad at customer satisfaction and service even Aviva takes too long to approve the claim and then they gonna make you call again and again and again for claim the answer you will get is “we are looking into your file“. Even if someone got into a small crash or accident they investigate your claim like you did any serious crime... So, in The end, I am gonna suggest everyone to not insure with this company.