Aviva Auto Insurance Reviews

Adjuster does not return your calls, average wait time over an hour on the phone. You need a lawyer to deal with them for your MVA. Stay away!

It is very difficult to get hold of them. At least answer the phone!
The body shop staff also told me that they were the worst insurance company.

I just got a renewal for my vehicle and it showed that the price has gone up by over 30$. I decided to give them a call before I start to look for another company. This lady from a customer service answers my call and the way she was talking to me was very unacceptable. She was being very rude and unhelpful. When I asked her why she was rude to me, she said that she is doing that because I am being rude to her!:) What a professional lady she was. When I inquired to speak to her manager, she said there is no way she can facilitate that for me and there is basically no one for me to complain about the “good service” she has provided for me!!! What a good company to have a business with! Would never recommend them to anyone!!!!

These guys are awful! We were in an accident on July 28th and we lost everything. They have not been responsive in a timely manner. Our insurance (extra premium paid) was to have full replacement cost (17,000$) however now they are saying they will pay a seller (someone that will sell us a trailer) instead of us which is just ridiculous! I would advise anyone who is thinking of insuring with this company to do their research! If I was able to do a 0 out of 5-star review, I definitely would.

To cancel a policy with RBC Aviva is a terrible experience. If you ever wish to cancel, they will make it so difficult that you wish you hadn't even tried! Awful company to deal with...

After my car accident, I was assigned an adjuster Joshua E who made my whole experience a terrible one. I left him numerous voice messages and emails to which he never responded. I was totally left in the dark about the status of my claim for weeks, he didn't offer me a settlement of any sort. It wasn't until I asked to speak to someone different that my claim was settled in one day. I will definitely be shopping for new auto insurance.

I have a claim on my car to fix the front bumper and spoiler. They told me it would be a 4-day fix. It's now been almost 3 weeks and I just heard back from my claims adjuster telling me that he is going to "repair" the spoiler and not replace it. This is the second time it has been repaired and I wasn't happy with it the first time, even so I switched auto body shops. But they still insist it is repairable which is complete nonsense. No communication and horrible service. I will be switching insurance as soon as possible

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.

They lack customer service skills and are always trying to put up a fight with the customer. I had a claim experience and it was the worst experience ever. They try to make you look like the bad guy and pay extra fees when I was not at fault. My car took over a month to get fixed when they told me it should take 10 days. Ridiculous!! That's probably why this company has only 1 star. If there was a zero star option, I would gladly give it to them. Aviva insurance should be working with the clients since we are giving money to them, instead, they just want you to be with them but not even help you out. I am never going back to this company and advise you all to go to Belair, Allstate etc.

2 claims in 3 years. First, they use out of province adjusters (if that’s what they are). They were arrogant, refused to even consider black book values of a vehicle, and on the second claim, insisted on depreciating a garage door that had been destroyed, leaving the homeowner out of pocket even though there was no alternative but to replace the door. The ombudsman was similarly uninformed, arrogant and a joke. Don’t use them.