Aviva Auto Insurance Reviews

To date, I am still trying to chase them to get an answer with regards to my accident. They are not responsive and very unhelpful. I am yet to get an answer when they say I will get one, which always leaves me with doing the follow-up. The appraisal process was slow and delayed but no one could give me a reason why. The appraisal I finally received was incomplete and a waste of time. No rate is worth the service or competency I am receiving. I would like to say you pay for what you receive and yes they were cheaper than some of the other companies my broker put in front of me but with an almost 500.00 a month premium they are far from cheap.

I was hit on the 17th of October, 2017, and everything ran smoothly from there until we tried to settle our claim we couldn’t get a hold of anyone. We called 160+ times in 2 months and couldn’t get through to anyone. I am a 17 year old boy who needed a claim on my first car, and got completly screwed for 2 months until finally late january, 2018, we had our lawyer call our claims advisor and after 2 months of absolutely nothing, our lawyer left a voice mail, and we had the correct documents and responses within literally 7 minutes (calculated). Would never, ever recommend this insurance company to anyone. We are pretty sure they had our numbers saved and when they saw it was us calling, ignored us, and when our lawyer called, they s*** their pants. Will never let anyone I know insure with this company, worst of the worst, I would recommend any company except Aviva

Been a customer with AVIVA for 10 years, clean record and suddenly one speeding ticket (45 km over) and they've cancelled my policy! They really do suck and hope they're out of here!

I had a windshield replaced on one vehicle years before I owned the second. The second vehicle required a windshield replacement. They stated since I had a windshield replaced years ago under comprehensive that future windshields are no longer covered on all vehicles on my policy and my windshield deductible is 1,000. The man on the phone spoke poor English and was very condescending and rude.

Waiting for almost an hour on the phone !... Claim advisor doesn't return email or phone calls !!!

After waiting for about 1h50m to speak to customer service , I found out that my insurance went up for no apparent reason !!!!
No claims for over 20 years and a clean record ....
Can someone explain why, cause hell I don't know ....
Well the increase wasn't much but still, it should be going down not up...
Well time to start looking elsewhere for my insurance needs

After calling aviva's customer service line today I'm sad to say the experience was terrible. My father is a senior and was spoken to rudely and made to feel like he couldn't get the help he needed. Nadir, the receptionist who took the call belittled him and basically told him she couldn't help him instead of directing him to the proper places to change his address and gain house insurance for his new home. I then spoke to her and she was just as rude to me. I'll be making sure my parents change their insurer as soon as possible.

The value of my car is high but they are offering me by far less. I am very disappointed.

Has our atv stolen and when it was time to get our settlement the women in Toronto was rude and unhelpful and made my wife cry. They made it seem as if it was our fault. Once the cheque made it to Edmonton ( which was way below what the machine is worth) the women called me all the way downtown the. Wouldn't see me because she was in a meeting and wouldn't give me a time when it would be done. I warn you do not do any business with aviva or any of their brokers, they have a company culture of lies and bully like behaviour

Recently I had company property fall on my car, after I reported this to my insurance company, they farmed the claim out to an independent adjuster because they were too busy to handle my claim. Not upset about that, however it took over a month to get any communication from said adjuster about my claim. Even with pictures of what fell on my car the adjuster went forward with this claim as if a pole hit my car and I was told that I'm responsible for my deductible. Poor customer service poor handling of claim. Don't go with Aviva