Aviva Auto Insurance Reviews

Aviva acquisition of RBC Canada ruined my RBC experience in 2 ways.
They increased my premiums and in return their customer service gave me attitude! Switching all my insurances to others is way to go!

I was hit by a car and my underwriter refused to talk to my witnesses, the autobody people who were working on my car, look at pictures or watch the video of the accidents. He said the rules said I was at fault and nothing could change that. Not even if another person was on the phone and not paying attention and I had witnesses to attest to that. My car was brand new and I was super angry that my premiums will go up. The autobody shop gave me a pro tip to speak to the underwriter's manager and that's what finally got him to do his job. He spoke to my witnesses, he gave me his e-mail with the accident pictures. He said I was not at fault. Regardless, I am giving them a 1, and would give a 0 if possible, because I had to take out so much personal time to get this guy to do his job. I had to spend HOURS on the phone with customer service. I had to yell and cry to speak to a manager. Truly disgusting company. They just want your premiums to go up so they can make money from you. Maybe BC has it right with the government running their insurance.

I shared a car with my brother over TWO years ago. That car was a beater and eventually stopped working. I moved the insurance from that car, as I was the owner, to my new car. They told me my brother's name must be transferred with mine. At the time, it was a few hundred dollars over a year and they wouldn't budge on removing his name so I thought I had no choice but to agree. I DO NOT LET MY BROTHER DRIVE MY CAR. My mom refused to take him on as well. My brother is mentally ill and does not work. He has no money to provide to me for me paying his insurance. Now, my brother's premium has gone up magically to well over a $1000 a year even though he's only an OCCASIONAL driver on the policy and not a driver at all in real life. I did my research and found out that the Ontario Insurance Act provides for a way to exclude a driver under special circumstances which after speaking to various people, Aviva/RBC agreed to do. Not a month later, I got my "new" package and he has been added onto my policy. WITH NO EXPLANATION. Even better, my premium has gone up YET AGAIN!!! I'm in my early 20s and I am not made out of money. I called to find out what's happening. Apparently, my policy is under review with an underwriter AND the underwriters don't talk over the phone or e-mail. THEY DO NOT TALK TO THEIR CLIENTS. THEY JUST MESS AROUND WITH YOU. I got a letter in September saying my policy is going up, got a letter in October saying they have excluded my brother and it's coming down and NOW IT'S GOING BACK UP AGAIN. WHY? They can't come to the phone to explain. Regardless, stay away from them. I am looking for a new car insurance company.

I have never write the bad reviews in my life, but this is the worst customer service experience I ever had. I finally got the estimate after four weeks I reported the claim. They are dishonest, ignoring your phone call. I have to call them everyday to get update information. Honestly. Don't choose this insurance company. The money you pay is not worth it.

I have been fortunate that I never needed to claim with them. But reaching anyone takes forever. It took me THREE days to get a hold of someone in customer service. I was on hold for one hour one day, another hour another day and then finally decided to call them the second that they opened and finally got someone in about ten minutes. And since they close at 500 on the dot and no weekend hours, it makes it difficult for those of us who work hard for a living to deal with this during business hours. How about putting some people on a late shift, early shift, put more people on the phone? How about putting your customers' interests a bit more in the forefront? In fairness, the girl who answered the phone was polite and answered all my questions. I did not give her grief because, in the end, the unacceptable state of operations is not her fault. Several years ago, I had lost my job and my wife was battling cancer and for the first time in 34 years of driving and insurance, I had my insurance payment bounce. Yes, it was my fault. And I begged them for help. Begged them. And they screwed me over big time. I had no choice but to pay the increased premium as they were almost treating me like a new policy, and it would have been no better to move elsewhere and I did not have the time to spend on it. Well, that blemish has disappeared off of my insurance history and I am moving on to much much better and saving about $2,500 between my house, my car and my wife's car while maintaining almost the exact same coverage. I am taking away from them a pretty good pair of safe drivers who have not had a claim for either of them in more than ten years. I don't have anything good to say about them at all.

Aviva terminated my insurance giving me three-day notice... Really? With the reason that doesn't have grounds. Their customer service horrible, agents rude. Stay away!!!

Been with this company for over 5 years, clean driving record with no prior claims. Recently I was involved in a terrible accident that not only left me in severe pysical pain but also mental pain. According to witness (since i remember nothing) I was not at fault because the truck driver cut into my lane. I have been trying to reached claims ever since as I am in extreme agony but still nothing. I have left countless messages yet no results or even call back. I have been driving for 15 years & never had I miss work or been in such situation so I have no clue what steps need to be done. I am trying to be patient but my patience is running out. I have decided to used my own money for my therapy sessions, which includes mental & physical. What are my next steps? I am not asking for much but this insurance company seems to have no interest in my well being or getting anything settled. By the way my car was a total write off and still no settlement had been agreed.

I just wanted to change something on my policy. Have been waiting over 45 minutes to talk to someone. Hello, anybody there?

After waiting for about 1h50m to speak to customer service , I found out that my insurance went up for no apparent reason !!!!
No claims for over 20 years and a clean record ....
Can someone explain why, cause hell I don't know ....
Well the increase wasn't much but still, it should be going down not up...
Well time to start looking elsewhere for my insurance needs

I was involved in an accident. Aviva refuses to put a claim through on my car. They claim I didn't have insurable interest in my vehicle :s ?? My car was written off and scrapped. I have over 100 pictures of the vehicle before and after the accident. They claim since "there is no vehicle to inspect, there is no claim". I asked "What do you do in a theft situation when there is no vehicle to inspect?" They claim it's a different scenario. I said "regardless there is still no vehicle to access the value" They still say it's different. I will not renew my car and motorcycle policy with them. The customer service is horrible. My car was only worth a few thousand dollars. They are willing to lose a customer over a few thousand dollar pay out. I WOULD NEVER RECOMMEND AVIVA TO ANYONE. See ya never Aviva!