Aviva Auto Insurance Reviews

Was provided an insurance quote for three auto policies on July 9th, 2024 that I agreed to. The auto insurance was to be effective Aug 6 at 12:01 am. On Friday, Aug 2nd (the Friday of the August long weekend) I received an email from the broker at RH Insurance, informing me that Aviva would not provide collision or liability for me son. Claims history was known to all parties.
Unless you want a company to renege on a quote, be provided such information at the last minute, I would avoid all three of the parties listed above.

Very poor customer service. You’re lucky to hear from them once a week, dragging the situation out and absolutely low ball you. They sell you 1500 in car rental but can’t use it all cause as soon as they send you an offer they end all outgoing money in one week. Even if you’re unsatisfied. They also make it so hard to get a hold of that you just run out of time to settle. I run a business and will be sharing my experience with all business platforms that I am a part of so they don’t have my experience.

While I was the policyholder, they never made it clear what their cancellation policies were and decided to charge me whatever the hell they wanted without even an explanation why when I switched my insurance. They are not transparent, and their customer service is horrible, and very long response time to e-mails. Very unprofessional.

I was told to sign some cancellation forms and that the cancellation documents will arrive in a few days, yet when they were sent DAYS LATER I received threatening words saying that it will "stay on my record" even though they were completely quiet for a few days. Don't be tempted by the rates that aren't even that much cheaper than more reputable brands--they are waiting to snipe your money.

I've never seen an insurance company work like this. I got a quick quote online, price was good, so I called. Waited 15 minutes, got through to a CSR, she was very kind, I spent the better part of 2 hours answering questions (house + 3 cars), she confirmed pricing asked that I send info by e-mail, so far so good.
I don't hear back for 1 week, so I email back asking for confirmation of contract. I get an email reply asking for me to call them.
Again, wait 20+ minutes for someone to pick up. Now I'm speaking to a different CSR AND SHE MAKES ME GO OVER EVERYTHING I HAD DONE ALREADY WITH CSR 1. As I write this my phone is showing 1:51:58 INSANE!!!

I never ever recommend this insurance for anyone, totally irresponsible, without any reason premium increased too high, so decided to change this company for that we asked for an experience letter.
I had a claim 7 years ago that was a hit-and-run, there was witness police sent the right report, surprisingly on this experience letter Avila mentioned that that incident was totally my fault and I lost control… so ridiculous… how can we trust this people.
Never recommend this insurance. There customers service very poor, they don’t know what they are doing and what to do.
I don’t want to give even 1 star.

Called in Aviva this morning and was given the option to text, which I chose as it’s more convenient. Was really amazed by the unprofessional team running the chat. I have been working in customer service for more than 10 years and never experienced this.
The agent responded to my text saying-
1. Please advise them to send in photos time stamped for review. Thank you for using the Auto text chat.
2. Until we receive photos from the tow service team we can not make any decisions on additional repair coverage, we apologize if this is not the answer you were looking for.

Firstly, while I was chatting the agent just shut down the conversation saying thank you for using our chat whereas I was not done yet. Secondly, was given this blunt response apologizing if it’s not the answer you were looking for, where I was just asking n raising my concern on the claim.

REALLY DISAPPOINTED AND WOULDN’T RECOMMEND ANYONE TO USE THEIR CHAT SERVICE.

Price got from 102 a month to 172 a month after the first year. And they even cover less than the first year. What a scam.

1st not my fault but took way too long to settle and was told outcome would come in a week. 3 months+ later. Now waiting on another claim and they cannot be found. Horrible service for the money spent. My brokers are doing the best they can, but this company is terrible, and I agree with the warning of others recommending going else where. Anywhere for that matter than Aviva. Take a chance with that dodgy company from India before trusting these folks. More or less at least some factors in play.

I have been disgusted by Aviva, there staff are ignorant and abusive and the simply fail to respond to claims in a reasonable time frame.
I had a vehcile accident on the 6th of October 2023, I filed a claim on the 20th of October 2023... it is now almost 6 months later on the 28th of March 2024 and the ignorant and incompentant staff will simple not respond to a request for an update.
I have send over 20 emails on an almost weekly basis and every single email is ignored.
These people are horrible, ignorant, rude and simply people who go about their lives punishing others and blaming others for their own unhappiness.
DO NOT PURCHASE AVIVA CAR INSURANCE - THEY IGNORE CLAIMS.