Aviva Auto Insurance Reviews

I had an accident on Jan 5 with my 2008 BMW M3... While I was traveling on a highway a flying piece of metal from a truck in front of me hit the front of my car and, as I panicked, I lost control of my rear wheel drive car and hit a concrete barrier on the highway... When I called the insurance to report the claim, the person on the phone has never told me that I had to report this accident to police... Two weeks later an estimator looked at the car and decided it's a write-off. Then, a week later, they called me and said that I haven’t got a police report and they decided it's a single car collision... I'm still fighting with this crooks and scammers... Also, they reduced the car value and up to today I haven't received my cheque. And they took away the rental... Without a car for the last 17 days… I wish, I could have read other reviews here before I called RBC Aviva to purchase insurance with them ... Don’t get insurance with RBC Aviva!!!!

I wish I could give negative stars. How anyone has ever had a good experience with these people is completely beyond me. I've been with this company since I was old enough to drive, and the second you're in an accident (that's not your fault) please expect the absolute worst outcome. The dishonesty of the adjusters is mind-blowing. I can't even possibly describe the emotional trauma I've suffered from these people. They'll threaten you if you don't sign things on their watch, but when you submit the mountains of paperwork, see specialists, pay fees for those specialists to fill out more mountains of paper, and you comply with their "independent medical assessment" to try to counter your specialists, expect to only get half the treatment you're entitled to, if at all. By this point, you're so frustrated and still not better because you've waiting six months to get medical treatment approved. Expect to wait weeks, maybe even months for them to figure out what they're going to do with your car. If it's a total loss, expect to not get enough money to put a down payment on a new car. Also expect to find a new car in less than 72 hours after they give you a dollar figure, because they're going to yank the rental car out from under your feet (that's if they even gave you one at all). They'll bombard you with insurance jargon, threaten you, and use any little detail they can to deny you coverage or treatment. It doesn't matter how many doctors you've seen, how much evidence you have for what's happening to you, they will do everything on their own watch and at the advice of underqualified family doctors with little to no experience. It is a total nightmare. Hopefully you don't develop a psychiatric condition from the stress and anxiety you're sure to have every single time you hear your adjuster's name. Your first call when you get into an accident should be to a lawyer before you even open a claim with these crooks. As soon as my two year ordeal with them is over, I'll be switching insurance companies.

I had a rear end accident for which I had injuries. I was gainfully self-employed for several decades prior to the accident. Despite my giving them all of my information to prove my claim and income, they refused to give me income replacement benefits for 2 years! No explanation why. They cut me off treatment for several months until their medical expert finally wrote a report that got me more care. I had to hire legal help to get what I was due from them. They threw up roadblocks at every turn. I would NEVER recommend Aviva to anyone after the way I was treated by them.

If it was possible to give them 0 or negative stars i would. Had my vehicle involved in an accident, towed to the salvage yard for holding, been in a fight over the pay out for weeks now. Went today to get personal belongings our of my truck...turns out it has been sold 2 weeks ago. Odd being I have the ownership papers in my possession and have not signed it over to Aviva yet. THEIVES they literally stole and sold my vehicle. Worst people ever to deal with worst company ever. If you plan on being insured with Aviva your better off having NO insurance. They are licensed criminals and will screw you over any and all ways possible. Still have not heard back from the claim adjuster about who authorized the sale of my vehicle without my consent. Will be filing a police report for my stolen vehicle if I do not hear back within the hour. Please do yourself a favor and go with any other insurance company. Aviva will make you consider ending you life in an already stressful time. They offer no help, no guidance and no support. They want to shove their first "reasonable" offer down your throat and b done with you. When you dispute them and send in comparables they will find anything and I mean anything to discredit your comparables, even when the vehicles they compared yours too to come up with the lowest price they can offer are less revelant to your vehicle then the ones you send them. And if you think th first person you talk to is incompetent just ask for a supervisor and see what type of "customer service" you will get. Do yourself a favor: sell your car and walk if you have no other choice then Aviva, you will be much happier, healthier and much better off in life. These people are seriously the bottom of society and hopefully Karma comes back and gets them. It's terrible what you will go through with Aviva

Want to give 0 stars btw. Me and my dad share a car. Anyways in november of 2016 some girl hit him from behind and when they finally came to give the estimate of the damage which took them weeks to do (before the holidays) they sent him to the mechanics (in january '17'). Well the mechanics decided to write off the car due to a bit of rust (for sure making enough money off the parts). While giving him pennies for the car. Aviva then told my dad he had to give back the rental or get a lawyer. He didnt even give them trouble shockingly enough (they left a 67 year old man with many health problems stranded to find his own way home) also leaving us without a vehicle while having to look for a new car. Can u say fraudulent or what? This is by far the worst insurence company out there

If you don't mind having your vehicle stolen from you at the time of pay out please get insurance through Aviva! If you want to fair market value on your vehicle stay far far away from these professional criminals, they have the worst customer service, worst and rudist claim representatives. Not worth even having insurance if you have to go with aviva

Aviva is the absolute worst Insurance company to deal with . I will never ever reccomend this company to anyone. Have been overcharged , they have taken money from me without telling me, not give me MY money back . I cancelled at the end of November after them doing a ReWrite without me knowing , trying to charge me almost $2000 a month for insurance. They took my December Payment and have not refunded me, will not refund me, and state they have no record of them over charging me. I am currently out $900 and will probably never see It again. What a great way to treat long term customers . WAKE UP AVIVA. I switched my insurance company and now only pay $250 a month for the exact same coverage except with great customer service . No one should have to deal with a thieving insurance company .

They're lucky I couldn't give a 0 star rating or I would. I have been dealing with them for three years and my depression and anxiety has never been higher. The insurance adjuster I am dealing with is draining the life from me. Thank goodness my husband switched, so if we ever get in another accident I will never have to deal with this again. I wouldn't even recommend Aviva to my worst enemy.

Horrible company to insure your vehicle. I ended up with this company because RBC partner with them and because of that RBC will lose my business. This company doesn't send the quality inspector to inspect the vehicle when the car is repaired and ready for the road. Instead they use the quality inspector to decline your claim when the repair is done by their preferred mechanic Assured Scarborough.
I paid my premium every month, they did lousy job repairing my vehicle, because they lied to me that they repair will have life time warranty if I use their repair shop Assured Scarborough. My car was not safe for 6 months and I didn't know and I got lucky that my family and I are still alive, and I was told even in the last visit by Assured Scarborough that my car was safe to drive. I noticed the brand new tires were balding and too the car back. The quality inspector Ralph is unprofessional employee of Aviva, god knows where the hell he got his license, prepared false and inaccurate report, tried to call his manager, they lied to me repeatedly that there was no manager or supervisor to talk to. I left message for his managers it's more than a month nobody ever called me back. I contacted office of ombudsman talk to Craig, another lousy department to deal with. They are there to protect interest of Aviva not the consumers.
So if you read their message "Best customer service", don't fall for their lie or you will end up regretting dealing with this company and will have no car to drive and they will take their money to pay bonuses to their liar employees while there is not protection for you. They are liars, unprofessional and there will be no help when you need it.

Informing all my friends and relatives to stay away from this terrible insurance company who will overcharge, mislead and create stress in your life at vulnerable times when you need assistance in selecting an insurance for all family needs.