Aviva Auto Insurance Reviews

Had an accident 3 weeks ago. They pulled the car out from the auto shop where we first brought it after a week (no idea where they brought it) but since then, we never hear from them. Keep on calling the contact person but he's not picking up always on a voicemail. Left so many messages already, even sent emails and until now no reply from him. And they are saying that they have 24/7 CLAIM SERVICE SATISFACTION GUARANTEEE?? HOW?? We are so disappointed!

Dealing with Smart Coverage Insurance Brokers was one of the worst decision I ever made.
They were not bad to deal with when it was time to set up policy and everything was done on one call. The broker however lacked knowledge about auto insurance and neglected to point out a lot of critical information which would've impacted my decision.
When it came to cancelling the policy, I was given a very hard time. Twice I called and requested to speak with a manager and was advised that there's no manager in office who can take a call. I am glad I ended up cancelling policy as employees were very incompetent and would not trust them with my insurance and claims. I would not recommend them to anyone.

I had a question about my bill since it was my first payment to the company and the customer service rep in the billing department was extremely unhelpful. He kept referring me to my broker and wouldn't explain the bill to me. I pray to God I don't have to call these people again!

Thank you Aviva for NOT fixing the mechanical issues present in my vehicle immediately after receiving my car back from your partner garage. It's always a nice feeling getting back into a car after a fairly minor accident to the smell of burning plastic and noises from the engine bay. It's an even nicer feeling being told that they will not be covered by my insurance policy. I guess that's what I can expect my first claim in over 8 years with 3 vehicles insured. Time to shop for a new insurance company

Absolutely disgusted. I had my car broken into, smashed out the back window and stole my gym bag.
Total value- Window replaced was $720, Gab contents with make-up bag- $800.
Both car and home insurance with Aviva- but because they deem them separate claims, deductible had to be paid on both, $250 for car and $500 for home, so a total deductible of $750 for $1500 worth of stuff.....
When I asked around to other insurance companies, I was told that in this case with a double claim from a single incident, they 99% of the time charge you the higher of the two deductibles... this makes sense to me.

Also, the worst part was.... I made the claim and was told that an adjuster would contact me within 24-48 hours.... after at least 5 calls and over 2 weeks later I finally was able to talk to an adjuster who told me, my car claim has been processed but my bag claim has been denied as it is not covered through my car insurance and I have to submit a separate claim?????? I asked why I had not been contacted??? I lost it.... I told them I am aware they are different claims, but how can you not handle them both at the same time????? And why did all this go ahead without even having a conversation with me??

Absolutely useless insurance company and a rip off.... I have never in my life made a claim, but this company will not see another penny from me!! RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Had a NOT AT FAULT collision in February when an idiot woman turned her SUV perpendicular to my lane with nowhere and no time for me to go anywhere else. I spoke with a guy who could barely speak ENGLISH at "Claims Pro" who eventually told me I was found not to be at fault and therefore my premium would not be affected. Got my renewal notice and payment schedule for the upcoming year and, surprise, surprise, an increase of MORE that 100%!! I am contacting my insurance broker tomorrow (which I believe is another middleman racket) to see if he can do anything other than make excuses. Bottom line: AVIVA SUCKS! I have also had my home and cottage coverage with them and that stinks too. They can say good-bye to my money!

I was in a car accident, I was hit by a driver with no insurance at a stop sign. He totaled my car. They had me a rental the very next morning ( that was the ONLY good part) I had a mazda 6 with nothing wrong with it ( other than the back wheel frame was starting to rust) I had 700$ brand new tires on it not even 2 months old.. They took 2 weeks to tell me they would offer my 1900$ for the car in total ( complete rip off, I had 5 appraisers tell me I could have sold that car for an easy 6000$) They informed me that they would cover the rental for 3 days after the offer. I told them that I didn't feel the offer was fair, and they said the rental would need to be returned regardless if I accepted or not because they gave me the offer.. So with work, 3 year old, 2 adults,1 person income..I was forced into taking the money... Told me I would have the cheque in 5 business days..... Well lord and behold.. a week and a half passes.. No cheque? Called in, "sorry, there was misconfusion and the cheque only got mailed yesturday".. So had to return the rental.. And took 3 weeks and 4 days in total to get the cheque... Horrible..
I was without a car for a FULL month.. I requested my mays payment back for paying for a month with no car... In short. They basically told me to bad so sad, screw you. I told them when the renew policy comes up I would not be renewing.. Their response to that was. " That's your decision"...
Injury claim was presented which I accepted ( only took A little over 2 months for them to make an offer)... Its now been a week, and still no cheque.. emailed them and "oops sorry, could take another 5 buisness days".
I requested it to go direct deposit into my account. They said "that is not an option we have".. Well jeeze. They sure don't mind taking my money out of my account directly.. But wont put it in directly..?

I'm still waiting on a lady to get back to me about loss of wages, medication cost, therapy.. The lady handling my claim emailed me.. I emailed her back with a bunch of questions.. And its been over a month and numerous emails.. And no response..
AVOID Aviva at all cost. Come September I will be switching for sure. 6 years with this company with no issues. 1 care accident and this is the service they give.

We had our vehicle written off after a 'not at fault' accident. Aviva was very quick get us to return the rental vehicle that was promised to us with no limit on time.
They told us the amount they were covering to pay for our vehicle and that it was in the mail, so therefore return the rental. 8 days later no cheque (no rental anymore) and when we contacted them they said we did not say it was mailed yet and we just mailed it yesterday. BIG FAT LIE.
During these eight days I scrambled to find a new vehicle and eventually did but when it came time to buy it....no cheque still. The rude woman from Aviva came up with more mumbo jumbo as to why the cheque was not there and also implied that I was being somewhat of a pest. Bye bye Aviva...never again.

The company set up a claim against me without discovering the truth. It is completely unprofessional. Never go with this insurance company. Would not recommend to any one at all. Good luck with anyone choose this insurance company.

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.