Aviva Auto Insurance Reviews

Aviva sent a registered letter at the end of November during the postal strike wanting us to reapply for auto insurance after we had been with them for 9 years. The forms were received just before Christmas, which were 5 pages of jargon I didn't even understand. We filled them out and sent them back, they didn't receive them until January 14th...our policy expired on the 12th. When I finally got ahold of someone after 45 minutes of being on hold 3 separate times, they told me that I did not fill out the forms correctly and they would mail them back to me to fix. I told them I can't go without insurance and asked if I could have a grace period. They said no and absolutely refused to help me. Then told me if I wanted to stay with them that it would be up to 5 weeks with no insurance before it is sorted out. Their exact words were "well, if you need insurance today, then go somewhere else". All the agents I spoke with refused to let me talk to a manager and said they would put in a note on my file for one to call in roughly 5 business days. On top of all this, I have made monthly payments with them for 9 years, not once did I miss a payment. They said that because I lapsed I am deemed a "threat" for non-payment and they want a credit card number for full payment before they even reviewed a so-called new policy. My driving record is spotless, I have zero claims and this is how they treat a customer. These people need to be reported to the BBB. What a scam to jack rates. Horrible Company. Thankfully, I was able to get insurance with another company with better benefits and customer service. DO NOT USE AVIVA.

My vehicle was in an accident which was not my fault, I have all perils and total loss, so I can receive total cost of my vehicle's value in case it is a write-off. That was not the case with Aviva, they are criminals, who enjoy taking your money, but won't help you. I have a 1,000 liability, so they have to give me a rental until my claim has been settled. They gave me the rental for one week only, then cancelled it. My claim had not been resolved yet. The claim adjuster stated that I would have to pay for the rental until we could settle the claim. I explained I had to have a vehicle for work (which she ignored). I sent them pictures of what my vehicle looked like before the accident as well as receipts of various costly repairs I had performed to keep my vehicle in top condition mechanically as well as a rust-free exterior with yearly Krown coats. This all did not matter to the claims adjuster, she basically told me I had to accept the offer as they would not give me anything more. My vehicle was going for between 8,000 to 11,000 at the dealer, they wanted me to accept 6,000 and no more. They made my experience very upsetting, I would never recommended Aviva. They do NOT back you up in any claims no matter what you're paying them. My broker was trying to back me up.

My first accident in 50+ years and how disappointed and frustrated I was. After booking in the claim months ahead for a small damage incident, it took two weeks for the appraiser to arrive and another two weeks for the adjuster to give the go-ahead for a very minor repair to my 5th wheel even though the insurance company was notified months ahead when the vehicle was being booked in. I got the runaround and as the old saying goes 'I can deal with honesty but have a very hard time with lies'. Everyone just kept passing the buck and made excuses why there was no action. It took a month to do a two-day repair job. I will not use Aviva again.

Adjuster does not return your calls, average wait time over an hour on the phone. You need a lawyer to deal with them for your MVA. Stay away!

Called around and choose RBC insurance through Aviva because it was least expensive. However, had a claim in November where we were rear-ended (no fault of ours). All three vehicles had Aviva insurance... we received phone calls at home and cell from Aviva looking for the other occupants (who caused the accident!) and leaving us messages regarding this claim and personal information!!!! We complained but it continued... we got a lawyer and it didn’t improve. Our health adjuster was ignorant and rude (we faxed paperwork and he stated “well that goes to Toronto... I’m in Halifax... do you want me to get in my car and drive there?!)... We were the victims (multiple injuries... deaths... etc) and our own insurance company was treating us like this!! We called their supervisor and requested a new adjustor - which was ignored. We phoned RBC and complained and were ignored. We went back to our lawyer and were suggested not only to sue the people responsible but also Aviva... insane that as a large company they treat their paying customers this way! Disgusting!!

On the fifth adjuster with Aviva since July 2015. I was on a motorcycle and was hit by a car, they kept me in the mig for a long time. Each expense form submitted resulted in Insurer examination which supported expense. Even after approval, they are asking for more information that they already have. If you are injured and insured with Aviva, get a lawyer

2 claims in 3 years. First, they use out of province adjusters (if that’s what they are). They were arrogant, refused to even consider black book values of a vehicle, and on the second claim, insisted on depreciating a garage door that had been destroyed, leaving the homeowner out of pocket even though there was no alternative but to replace the door. The ombudsman was similarly uninformed, arrogant and a joke. Don’t use them.

I very highly discourage anyone from going with Aviva for insurance. They will give you the run around if you ever have a claim regardless if you're at fault or not. I'm 2 weeks into my not-at-fault accident and they won't even start the claim until I speak to an adjuster, yet he won't respond to my 3 voicemails and email and when I talk to another adjuster after being on hold for 52 minutes every time I call, they change their story. I have 2 house policies and a vehicle with them and they are zero help. As soon as this is taken care of, I'm cancelling all policies with them and will never use them again. Be very aware and do your research on companies before jumping into any agreements with any company. All they want is a paycheck with no service.

We called Aviva right away after doing our police report. We were frightened and expected Aviva to be there in our time of need. Our vehicle was hit from our rear by a big steel dump truck. We explained we were not at fault since the dump truck hit us but they refuse to believe us and delayed our process for almost 3 weeks. The adjuster was very rude and was the part of the main reason for the delay. They're very unprofessional, rude, unjust, slow, oppressive and most of all, they don't have any customer service skills. This was the most unpleasant experience and when you think things can't get any worse, it does with this company! They are unreliable.

What’s there to say? If you want good service, purchase anything. If you want good service, good luck. We had a simple no-fault claim where the other driver ran a stop sign and damaged our vehicle. He and his insurance company took full responsibility. Our appointed agent was absolutely non-communicative, uninformed and just ignorant to our claim. I never expected great service but considering the claim was no-fault and the other driver and insurance claimed responsibility the day of the accident, you would think it would be an expedited claim. It wasn’t. Still waiting to finalize. 1 star is too much for my appointed agent. But anyone else we were able to contact were very helpful.