Aviva Auto Insurance Reviews

Sharing my experience in regards to Aviva to hopefully shed some light on this insurer. I was with RBC for over 20 years, no issues, great service, quick response to claims etc. Simply the opposite is true with Aviva. The claims adjuster in my case has not even once answered his phone or returned my phone call even though they should respond within one business day. I have called multiple times. Email communication is an outrage, with lack of email response with two-three weeks at a time. Claims management takes four days to review the situation and respond. In short, it's the customer's fault the claims adjuster does not reply to phone/email. Simply, bad all around experience with this insurer.

Waiting for almost an hour on the phone !... Claim advisor doesn't return email or phone calls !!!

No matter when I call wait time 45 min to 60 min Plus INSANE
I called to add a second car on my insurance policy wait 60 min
Calling BACK as I still have not received email copy of insurance and on hold 25 min so far. This is not acceptable. I have called first thing, middle of the day and later in day same thing. No way its that busy. Need more staff to answer the phone !!!!!!!!

My car was written off early summer last year when a deer jumped out in front of my vehicle. Like many people said, they were very quick to get me a rental. However, upon settling on an amount they immediately demanded that I return the rental. This left me with very little time to make a decision about a new vehicle. No one should be rushed in this instance. Being in an accident is jarring enough. It can really derail you. Given a week I could have made a better educated decision about my replacement vehicle. I was really unimpressed with this.

Furthermore, I later found that their rates were so much higher than most other companies. I was paying $232/month. When I removed collision I was only dropped down to $211/month. Any other company I had give me a quote had me well in the $150/month range. It would be one thing if you got more for paying more but this really isn't the instance. My inexperience is what led me to go with Aviva in the first place.

No one I spoke with was ever rude. I suppose they had that going for them. Anyways, this is just a good example of 'buyer beware'. Do your research.