Aviva Auto Insurance Reviews

Waiting for almost an hour on the phone !... Claim advisor doesn't return email or phone calls !!!

No matter when I call wait time 45 min to 60 min Plus INSANE
I called to add a second car on my insurance policy wait 60 min
Calling BACK as I still have not received email copy of insurance and on hold 25 min so far. This is not acceptable. I have called first thing, middle of the day and later in day same thing. No way its that busy. Need more staff to answer the phone !!!!!!!!

My car was written off early summer last year when a deer jumped out in front of my vehicle. Like many people said, they were very quick to get me a rental. However, upon settling on an amount they immediately demanded that I return the rental. This left me with very little time to make a decision about a new vehicle. No one should be rushed in this instance. Being in an accident is jarring enough. It can really derail you. Given a week I could have made a better educated decision about my replacement vehicle. I was really unimpressed with this.

Furthermore, I later found that their rates were so much higher than most other companies. I was paying $232/month. When I removed collision I was only dropped down to $211/month. Any other company I had give me a quote had me well in the $150/month range. It would be one thing if you got more for paying more but this really isn't the instance. My inexperience is what led me to go with Aviva in the first place.

No one I spoke with was ever rude. I suppose they had that going for them. Anyways, this is just a good example of 'buyer beware'. Do your research.

I am a 28 year old female who got my g2 license about 3 years ago. Because my family members are insured with Aviva, I got a multi-vehicle discount which made Aviva the cheapest option for me.

The following year, my rate increased by about 10% which they said was due to an introductory discount that you get with them in your first year.
Fine. The year after that, it went up another 13% despite having no accidents or claims. When I called to inquire, they had no explanation.

I found a better rate with Meloche Monnex which has no first year discounts so I know that this is a true base rate. My broker at Aviva tried to talk me out of it by saying that Aviva works through brokers which makes the service more personalized whereas Meloche Monnex works through the corporate office. In my experiences, I have had a much more difficult time contacting Aviva whose brokers seem to have a very lax attitude towards responding to their voicemails. I am put into contact with someone right away when I contact Meloche Monnex.

I am happy with the switch. Beware of rate increases with Aviva.

My car was stolen in the middle of the night right from my driveway as I slept only a few feet away. That was July, 2014. Aviva farms out claims settlement to Cunningham & Lindsay who seem determined to prove to Aviva that they save them as much money as possible. So you get caught in bureaucratic finger-pointing. The policy offered a rental vehicle which I had to exchange after only a few days as it was like a coffin on wheels and not equivalent to the 2011 V-6 Accord that was stolen. Within several weeks, I received an offer prepared by Aviva via C&L who then pulled the plug on the rental vehicle leaving me with nothing to drive. I thoroughly analyzed the 16-page offer and phoned up all ten dealerships to check on the comparables cited. There was no car for sale that low mileage. The offer was very confusing, listing the same ten cars twice using different prices. And only two of the comparable cars shown were the proper model (V-6 NAVI) which retails for at least $2000 higher. This evaluation was unprofessional and bush-league. When I complained and said I was not accepting the offer, it took many weeks more to get a revision which obviously didn't have any further research, nor did it correct for the wrong model. All in all, I didn't receive a cheque until mid-October, three months after the car was stolen and two months after my rental was cut off. Don't go with Aviva and assume that you're going to be protected from something like theft or an accident that's a write-off.
There are two other morals to the story.
1) Don't expect the police to be very helpful. They may pat your hand and say, "There, there.", but a stolen car is either carved up in pieces or on a ship across the ocean within 48 hours. Car theft is big crime but nobody seems to be effective or they're all toothless tigers.
2) Go ahead, buy a Honda and keep it in showroom condition. After all, the third world needs more black market vehicles and Hondas and Toyotas are at the top of the list. Realize that if you take your car in for service (and mine had been just the week before), some car jockey can easily get the keys (even electronic ones) easily duplicated at a car parts store or by a partner in crime.

In September 21013 another car had hit my parked car. The driver of the car did not have a valid licence in Canada and was also impaired.

I had submitted the claim to AVIVA the day it happened.

One week later AVIVA had responded to the claim.

The person assigned to my case then made me run around looking for missing information, visit the police station and apply for a collision report (after I found out insurance companies get them for free). Finally she mentioned that the diver was not insured.

It all sounded a little bit off to me so I contacted the other (drivers) insurance company my self. When I phoned them not only did I find out that the other person had insurance but also the lady assigned to my case had not even contacted them or submitted the claim on my behalf.

I emailed her back the second I found out; she responded back with the comment "you didn't have full coverage there is only so much I can do". I explained to her that I understood that and that I was willing to do all of this my self. However I felt as if she had gone to far by accusing the other party of not being insured.

My car was damaged during an oil change at Midas Muffler. They sent me to Aviva. They told me I should claim the rental car on my own insurance. My own insurance agent told me I would be deemed ‘at fault’ if I did so. Eventually Aviva relented and agreed to pay.

Six months later, I got a call from the rental company demanding payment for the rental car. Needless to say, I was getting very annoyed at this point and called Aviva. Fortunately I happened to have kept my notes from six months earlier and had the name of the manager I had dealt with. Eventually, she agreed Aviva really should have paid for the rental car and came up with a somewhat complicated way to do so involving me paying for the rental car and then being reimbursed by Aviva.

This is probably the worst customer service experiences I have ever had and I would not go near Aviva under any circumstances.

Stalled and low-balled me on a claim, but finally gave a good settlement after I hand delivered evidence of the car's value. Blamed me for a collision that was clearly not my fault - police agreed with me.