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Aviva Auto Insurance Reviews

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(468 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
13.3%
Agent/rep knowledge
13.3%
Agent/rep availability
10.0%
Claim processing time
10.0%
Agent/rep callbacks
6.7%
Claim - adjuster
6.7%
Claim - not-at-fault
3.3%
Claim - rental car
3.3%
Claim payout amount
3.3%
Email/message wait time
3.3%

Top negative trending topics ?

Agent/rep availability
40.0%
Agent/rep attitude
36.7%
Claim - adjuster
30.0%
Agent/rep callbacks
23.3%
Agent/rep knowledge
23.3%
Claim processing time
20.0%
Email/message wait time
13.3%
Phone wait times
13.3%
Cancellation experience
10.0%
Claim payout amount
10.0%
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Most helpfull reviews
Ratings
5
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4
(2)
3
(1)
2
(5)
1
(64)
Tags
Billing/payments (1) Cancellation experience (1) Insurance Rates, Prices (1) Policy coverage (1) Rates for second driver (1)
Review author
Consumer (1)
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Great rates for good drivers

by James on May 9, 2017
3.5 out of 5 stars

Not sure why there are so many negative reviews but then again I have not had any claims experience with Aviva so my rating is solely based on their rates and customer service which I have found both to be excellent! *Update* I have went with another provider as Aviva's rates have gone up significantly even though nothing has changed with my perfect driving record!

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Review topics
Insurance Rates, Prices Billing/payments