Aviva Auto Insurance Reviews

I had an accident today and I called the Claims number on my policy. When my insurance Broker recently referred me to transferring my Auto insurance to Aviva, I was pretty leery. But today when I called the Claims number, I can honestly say, it was the best experience I ever had dealing with an insurance company. I was quite shaken and was beside myself. I had no idea where to find info that was needed. The adjuster spoke to me and calmed me down, she assisted me in finding most of the info she required, she told me exactly what would transpire, she calmed my fears about a rental car and gave me the number of rental companies in my area. This conversation with her was more like a phone call to a friend or family member. I did not at any time detect impatience in her voice. She was there to help me after a bad experience and she did so with grace and kindness. At this time I have no misgivings regarding my new insurance company, Aviva... Thank you so very very much!

There are a lot of negative reviews on here so I wanted to share mine. I was hit by another driver who ran a red light and my car was totaled. I only had the car for 4 months and Aviva had been my insurance company for less than a month at the time of the accident. I was concerned I would not receive a fair settlement because of this, but I have to say that my experience in dealing with Aviva was quite positive. My insurance adjuster was very helpful and always returned phone calls. I did have to follow up a few times to see how my claim was progressing, but in the end I was satisfied with the settlement price they offered. I will continue to use Aviva as my insurance company.

I have had two claims on Aviva and have been very pleased with their service. Both were auto accidents and I was deemed " not at fault " one vehicle was a write-off, and they paid out quickly and at a very fair price. The second was about $4000. damage, and they dealt with it quickly. The adjusters have all been professional, courteous, and understanding. My experiences have been very positive ,pleasant , and totally without stress. I would recommend them any day of the week.

I really don't know where all these bad reviews are coming from. We've had Aviva home and auto coverage for three years now and they are way better than anything else out there. We had one small auto claim last year and everything went smoothly. The price on the home and auto is much better than TD (who we were with before on their special "group plan"). We won't be changing anytime soon.

the beginning of my claim was a bit rocky and stressful I must admit. First off the adjuster I had in the beginning did not help whatsoever playing phone tag and was actually quite rude. After speaking to adjuster after adjuster, I finally got the right information, which was to basically I wasn't at fault during the incident. But based on the fact that I was not involved in the accident seemed to complicate things a lot that caused unnecessary stress. In the end all they asked for was a few documents I needed to obtain and then pass on to them. After that the process was quicker than I thought, the remedy I was offered was quite outstanding as I did not expect it. Usually from what I know there's a bargain process but to my surprise I didn't have to. So therefore Ive had a positive experience with Aviva. I'd like to personally thank Diane Clark for her excellent customer service and professionalism.

I have only had two experiences with claims. In one case the car had to be written off, dispite my having spent substantial money to make it safe for my children, but I think this would have happened with most companies. They represent good value for the money. Customer service has always been prompt and courteous, although the paperwork does not always explain why changes are being made to the policy.